This rating is based on customer reviews, inventory size, pricing, and service quality
Hilarios Truck Center in Danbury, CT scores 86/100. Overall sentiment is strongly positive: customers praise the professional, responsive staff, quick arrival times, and competent heavy-duty towing, diesel, and RV repairs. Many felt cared for and guided through breakdowns. Common complaints center on high pricing and occasional poor communication (billing transparency, office demeanor, access to belongings, posted hours). Wait times are usually short. Reviews provide little on inventory variety, yard organization, or finding parts, so those aspects are unclear.
What clients say about Hilarios Truck Center in Danbury (CT)
As many can attest, this last snowstorm was extremely challenging for both small and large plowing companies. It was a tough one.
I called Brownie’s (Hilario's) on Monday evening when my husband got stuck in a difficult spot. They were inundated with calls at the time and asked me to reach back out on Tuesday. After we tried unsuccessfully to get out ourselves, I called again—and within less than an hour they were in Kent with a heavy-duty wrecker to help us.
The technician was incredibly knowledgeable, professional, and understanding. He even made sure we were fully able to get out of the driveway before he left.
Yes, the service was expensive, but the level of care and responsiveness was exceptional. Brownie’s has helped us multiple times, and we will absolutely continue to support them. I highly recommend their services!
We had a great experience with this company. Josh from Daytona beach was amazing! We were having a rough day and despite all the rain he still managed to make us laugh and overall give us back our hope. Josh if you see this we really appreciate you and love you!
Amazing customer service!! I was on a trip from Boston to Jersey and was stranded in CT. Josh was super helpful and found the problem to our car right away and went above and beyond to try to get us home that same night. He was super friendly and very helpful and would 10/10 recommend this towing service to anyone in the area!!
We were in a box truck headed for FL when we lost a fuel line. They dropped everything to help us. NO CHARGE! Who does that? They do! Ultimately they weren't able to completely fix it. They totally told us how we could fix it our selves and gave us a complete shopping list for a local O'Reillys. A couple hours later and we were on our way to FL.
Very kind, informative and professional. My car was towed for the very first time and they were very kind in helping me with the process and forms. Thank you.
Good. All good.
I will add a review. very professional team. helped solve all my problems with the truck. even taken to the hotel. all the best to Pete from all the employees of the company!
Great service. Pete went above and beyond to help my mother out with a tow and punctured tire. Would definitely recommend them and have nothing but praise for their service.
DO NOT USE THIS SERVICE. In two plus years driving a truck, they are by far the most unprofessional and biggest schemers in the northeast area. They will rob you blind for bad service and will not tell you the ridiculous prices they will charge. STAY AWAY FROM THESE SCAMMERS.
Our RV broke down I-84 Danbury Ct call AAA ...(big time confusion)...after an hour or so a tow truck came in ..to check our rv for high, etc ..to find out that AAA didn't give them any info on our rv...so a regular tow truck was send ...oops!!! ..we needed a a low boy truck because the high. ..FYI...Connecticut highways a lot of low bridges......(weekend) so we end up driving the rv to the shop....driver followed just in case....Hilarious Truck Center let us stay with the RV over the weekend...on Monday first thing they fixed it.....NICE people....ON THE WAY WE GO SOUTH....The best thing about this adventure!!! We found excellent restaurants Barbarie's Black Angus Grill and Bangkok...and 3 Brothers Dinner...So if you are passing thru this area in Danbury or in need of a mechanic or tow....give this shop a call...for us NO COMPLAINTS....EXCELLENT SERVICE
If a I could rate this with just a half star I would. They were very expensive($6700) but then we questioned them about some damage on our equipment and the lady was very very unprofessional.
These guys are the best pete in the shop is very professional they did the driveshaft on my truck and towed it one stop shop very professional you just dont find that anymore I will always use them in the future thanks guys great job Rick Gary Fist Class Trucking
Bad experience I was hit about a week and a half ago and the person that hit me took off and I have alot of personal belongings in the vehicle and even if we signed the car over they will not allow us to get our belongings out of the car and we called the law and they said we can't be kept from our belongings if we're signing the car over to them and I called and went there and called alba back again to make an appointment to get our belongings and she still has not responded
Sometimes it takes a catastrophy to reveal exceptionality. Traveling on interstate 84, the shackles on the back axel of our fifth wheel broke. Luckily we navigated to the shoulder with no one hurt. Then enter an entire team of exceptional employees at Hilarios Truck Center. Starting with Paul (p2) the amazing tow truck driver, to Mike the empathetic and understanding service manager we were treated with kindness and professional care. Eric the mechanic that fixed our rig, was a gem of knowledge and skill. No one would ask for highway trouble but if it happens I hope you have the great fortune to have a Hilarios Truck in your car's rear view mirror.
Our truck needed emergency brake repair.
Hilarios and their staff were helpful, prompt, and professional. We were hauling livestock with family and they got us back on the road as soon as possible and took care to make sure that our livestock were not stressed in the extreme heat. Thank you Hilarios, we enjoyed meeting you.
Nice people treat you like family ,,, Eric is a good mechanic .... Was there for couple weeks and have no complain take care you right away ...if you break down near Newtown Connecticut call them real professional
When two other tow companies refused - Hilarios did the job and did it well! I would recommend calling them first. Rob did a great job extracting and flat bedding my vehicle. I only wish i had called them first.
Hilarios Truck Center has 10 star service the staff is amazing, they are prompt, honest and straight forward I will definitely be using them again and referring to my friends and family.. Arty Hilario was truly amazing
Highly recommend Hilario’s Towing. Expert Mechanic! Very Professional, Prompt, friendly, & efficient! Arrived on site early and completed the repairs quicker than expected.
Courteous service with a smile. They were prompt and professional throughout, and I'd recommend them to anyone. Ask for Arty for exceptional customer service!
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