Mobil 1 Lube Express in
Danbury (CT)

This rating is for the carwash and the company itself, not the staff. I went here for a car wash on 1/26/25 because my car needed to be cleaned both inside and out. Upon arrival, I was told by Robson that only an exterior wash was available because of staffing contraints. However, Robson told me he'd do the entire interior himself, and that's what he did. While I really appreciated him going the extra mile, it's ridiculous that interior cleanings were not available that day. Next time I'll take my business somwhere else.

Do not go here!! This place is terrible! I brought my new to me (2021 Volkswagen) there for a standard oil change recently. I drove off and white smoke immediately came out of my exhaust. The mechanic and on site manager walked over to where I pulled over and then tried to say that it wasn’t oil related. He even supposedly checked the oil multiple times. When I checked the oil it was very obviously overfilled. They tried to get me to drive my car back over so they could drain some oil out. Obviously I didn’t do that and I had it towed to the dealership where it was confirmed to be overfilled by 2 Quarts, will oil all over the engine. I contacted the owner Ken, and he originally agreed to refund the cost of the oil change I paid to his shop as well as the cost of the bill at the dealership. Until it was time to pay. Ken decided he only needed to reimburse me for the difference. He avoids phone calls and texts messages and taking responsibility for the mistakes made at his facility. I would not recommend going to this establishment ever! Terrible customer service Terrible mechanics and total disrespect simply because I am a woman.

3:58PM for a full service car wash and said they didn’t have enough employees to do the interior wash and could only do the exterior! Definitely not going back there.

This place sucks. I have never been treated worse anywhere. Had an issue with an employee where it appeared everything was on camera. Only some of it was and there was no audio. Despite another witness they took the side of the employee and told ME not to return. Panache down the road is better for a car wash and Goodyear next door is better for all of your car needs. Screw this place.

I got the express wash 3 that washes the undercarriage as well as the exterior of the car. The cost was only 10 which is a decent price. I had 2 cars done and it did a good job. I'll bring my cars here in the future, especially after snow when there's salt on the roads

The guys there were nice. The prices were pretty outrageous. Quoted a certain amount, went inside and saw on the price board it was cheaper. Of course my car takes “special oil” which means it was more expensive. Wasn’t going to start any trouble so I just sucked it up and paid the quoted price for the oil change. The car wash was terrible. Still had dirt left all over the car. But the wash was included with the oil change so I wasn’t going to complain. Waiting area was dingy. Ordered DIY oil changing products online as I waited. Probably won’t be back.

I went in because my change oil light was on and the dealer was backed up a few weeks. I have free oil changes at my dealer up to 75k miles. The GM told me that I should wait because my oil/car would be fine. I have an imported car so the oil change would have been over $100. He could have easily taken the $ and easy sale. Instead he was honest. When my warranty runs out I will take all my business here. Honesty goes a long way!!!

The main guy doing the oil change is a car genius!! Fixed my closing mechanism on my hood in 3 minutes, that nobody else had been able to do. Oil changes are great. They don’t try and sell you on getting other stuff done. Have used them for over 15 years now. Always hapoy with what they do.

Kevin and his staff are always helpful, professional, and efficient! I've been using this location for oil changes and car washes consistently for years and am always satisfied and appreciative of their attention to details.

The mechanics are courteous, knowledgeable, trained professionals who take the time to explain the job to their customers and perform that job efficiently. I am confident in the work they perform. I do not live in Danbury but drive out of my way to have my cars serviced at Mobil 1 Express!

Positive: They vacuum well Negatives: No pre-wash, and very little soap upon entering wash, they rest was straight water. 2 of the larger brushes, don't even come close to touching the car. Told the dryer guy, who offered to put the car thru again. But having to wait on line and their little use of soap, what was the point.

I had an oil change done here on 12/20/20!! Don’t ever use this place. I brought my car to Subaru because my car was leaking oil, and this is what they told me. Oil drain plug: wrong plug and washer used. So basically they put the wrong drain plug back in and Subaru you need to change the washer after every oil change they didn’t and left it. I’m lucky I have a good warning system I leaked out a full quart of oil. Instead of just an oil change I could’ve been replacing my engine!!

This is a hard review. For a car wash, no complaints, 5 stars. Car comes out clean and never had issues with scratches, etc. Base price went from $4 to $5 but that's still good. However, for oil changes, that's another story, 1-2 stars tops.. Went a few months ago and got the stay-in-the-car service. It seemed like half the stuff they said they were doing did not get done. And service from owner approached rude. About a month after a previous visit I had an oil spill under my car. I crawled under to discover filter was loose. I hand tightened it and issue was resolved. Needless to say, I am not getting my oil changed there anymore!

Guys are usually super friendly. They work hard and pay attention to detail. I get the monthly cleaning for my wife and I during the winter. Keeps my cars clean and the salt off the undercarriage.

Didn’t follow the right directions for a 2013 Infiniti tire rotation just did what they wanted.. Which they probably do for all the cars so be careful I had to get new tires a month later when I did my rotation the tires are fine they don’t wear like that in a month, town fair Told me. Lost my family as customers and extended family. Oh and by the way I did not complain about the car wash but it was a waste of money as well if you really want to get a review do not go here at all.

Car Wash cannot be beat. They have relatively new equipment (less than a year old) and you can stay in your car and get it washed and dried (including undercarriage to stop rust) for only $10. There is nothing as cheap in the surrounding areas and they do a pretty good job overall.

I've been going to Mobile 1 Lube Express for 10 years and was very happy with the service. Manager Kevin was a very nice,courteous honest person. Unfortunately,his employees leave MUCH to be desired. One 3-4 occasions,one employee in particular made my visit completely miserable! Overcharging me,stating my vehicle was to big! A chevrolet silverado 1500, one of the most common vehicles on the road and refusing to wash my vehicle because this same person said it was," to dirty" WHAT? It's a car wash,why would I bring it in if it's not dirty? I mentioned this egregious and repeated bad treatment to the manager and mentioned if I'm being treated so poorly,I'm sure other customers must be as well.He stated he'd look into it. I left him my phone number but I've never heard back . I used this establishment 20-25 times a year and they have now lost a very good customer! As other reviewers have stated,I'm now a Panache customer and using my mechanic to do oil service.

It is a shame how bad this place has become. I have been coming to this car wash and oil change location for over 10 years. It used to be professionally run, the quality was excellent, and the staff were all attentive and knowledgeable. Now, there is still one wonderful manager in the oil change department who is great, but the rest of the business is a waste of real estate. The workers have apparently been told to skip or skim parts of the interior cleaning process that “take too long,” a towel dry barely gets any towel actually touching the car, and in the oil change side, the staff are all but asleep. Last time I was in, a guy who is apparently now the manager, was actually asleep behind the register. I have never even gone to the car was up there street from this one. But, it’s time for a change, for sure. For $27 before tipping, I would expect far more than what I have now experienced during my last year of visits. Oh, and I spend 1/2 of my time in another state, where the car was and oil change place by me is AMAZING. So, the side by side comparison makes this place even more pitiful. I highly suggest investing your dollars elsewhere.

The technician removed a stripped oil plug, filled the car with oil, replaced the plug with a generic one. The car leaked oil overnight. I took my car to the dealership and now need a new oil pan. $425 repair. I went back this morning to Mobile Lube Express to speak to the manager and get a refund for the service yesterday since it should have been obvious that the generic plug was not going to hold. The technician should have come and told me the issue before filling my car with oil (7 quarts) and given me the option to have my car towed to a place that could retool the oil pan or replace the oil pan. Anyway, no refund was obtained. This is a classic case of get the customer in and out as fast as possible and "not my problem" behavior. Stay away. Take your car somewhere else.

I had an incredible experience. The mechanics were very friendly and helpful. My car was very overdo for an oil change, and they were able to fix the issues quickly and effectively.

Out of convenience my wife and I have been going to this place the last eleven years on and off with our 3 cars for oil changes. They have mainly done a poor job on car cleaning and have broken my wheel nuts on more than one occasion and all during these experiences I would still find it in my conscience to tip them cash. I finally experienced the worst customer service that I thought was the ultimate disrespect by the manager guy after I asked for a simple tire rotation last Saturday and was met with sarcastic grumbling about me asking for this service during a snow storm and also got the service door slammed in my face when I was about to ask for info on another menu item. I figured this guy was having a bad day but I think I would be doing a disservice to both myself and other customers in Danbury area if I didn’t at least share my story. I still found it in my conscience to leave a tip with another service guy there out of courtesy but I will not be returning here with my three cars as I felt this was the highest disrespect I’ve received at any business here in Danbury. I suspect there will always be people willing to deal with their poor service but I will also not refer anyone else to this place as a resident of Danbury. My thoughts on this and any general service they provide is simply say you’re not providing the particular service at the time and/or recommend I return at a more convenient time for the service, not blow off steam on a customer who has been supporting your business for such a long time. There are many other places providing the same service nearby and at that rate they will eventually lose all customers!

I got my car here for oil change. Due to price issue i asked them to take my car out. Now my car is leaking oil. I went back and told them to finish the job and check but was refused service. The cashier and technician were both very rude.

I came in with a truck covered in mud and they did a decent job cleaning it up. There was still mud inside the wheel wells but it was really caked in there so I don't particularly blame them. It isn't an auto detail (at least with the normal packages) but it's better than a standard drive through and relatively inexpensive.

I don't know anything about the carwash, but the guys in the service bays are pretty good. Changed all drive train related fluids in my truck for a very competitive price. Service was fast, friendly and informative. Also provided samples of new and used fluids.

This car wash is right up the street from me and across from my gym so it very convenient for me. I find there is a nice selection of services available and nice car accessories available. I check in every time I go there so I get a free car wash after 10 paid washes which is nice.

My wife it there for the 3rd time for the car wash. First two were ok... but nothing spectacular. This 3rd time looked like my car was not even cleaned inside. All the pet hair from our dog stayed the same... and she is low coat dog, it was nothing overwhelming.

Very nice helpful staff, nice guys. I get my own oil change there a lot on both my cars. They do fleet cars and my personal car needs some special attention. To help me out and got my car up on the oil change rack with boards because my car is lowered so if you do have a car that's dropped they can handle it. They only have mobile 1 so I take my own oil. Little pricey if you do this. But they'll get the job done. Can't judge from the car wash because my car won't fit in it. Otherwise. Fast easy good service.