What clients say about Honda of Danbury Service and Parts in Danbury (CT)
Staff is always pleasant and helpful And they never tried to sell you services you do not need which I truly appreciate. Just professional service which you don’t come by very often these days.
Service was friendly and honest. Client representative took pictures of issue and discussed what may have contributed to them so it can be avoided in future as well as multiple plans for repair. Chose repairs based on honest assessment of risk and openness to answr questions. Waiting area comfortable and clean with areas to work at while waiting. Will definitely return to this Honda service repair in future.
I had charging problems with my Honda prologue and the service team at Danbury Honda did an excellent job in diagnosing and correcting the problem. . I truly appreciate service manager Peter Bernacki 's efforts and commitment to understand and address the problem. . Great service team .
Good communications. Timely repairs. Love the video of inspection. I brought car in for a recall and they identified several critical issues needing to be addressed which they did timely.
I brought my wife’s car in for a recall service and was assisted by Anthony Fossum. He made the entire process quick and seamless with his professionalism and attentive service. As an added bonus, the car even received a quick wash, which was greatly appreciated. Overall, an excellent experience — thank you, Anthony!
Went in for service for the first time. My service advisor, Chris, was very resourceful and knowledgeable. Reassured me of everything and put my anxiety at ease. Greg, the technician, looked over everything and even recorded me a video to show me areas he was concerned about and that needed attention. A nice report was printed out with every detailed information pertaining to the areas that my car needs servicing on. Very professional and courteous staff. Definitely going back to get the other needed repairs serviced here. Never had a Honda service department give me such great experience and the reassurance I needed to know my car is in good hands.
Peter was extremely helpful navigating a transmission issue and working through the warranty details. I was appreciative that Honda Danbury was so thoughtful with providing a rental car, reimbursement, and prompt updates when my Passport expectedly needed a new transmission.
Incredible from start to finish. from the service manager greeting you thru the process , the clean wide space where you can wait work in two separate rooms . The transparent and thorough video examination of your car lets you know that you are being treated fairly. Couldn't be happier and would not take my car any place else.
The person I worked with was very helpful and made it easy to drop off and pick up after hours. They checked the car out throughly, took care of my issue and didn’t try to sell me additional services beyond what I needed at this time.
I had an excellent experience at this Honda dealership, and I would especially like to recognize Tony from the service department. From the moment I arrived, Tony was extremely professional, courteous, and attentive. He took the time to listen carefully and fully understand the issues I was experiencing with both of my vehicles, which immediately made me feel confident that I was in good hands.
Tony explained everything clearly, kept me informed throughout the process, and showed genuine patience and understanding. It’s not often that you come across someone who is not only knowledgeable but also truly cares about providing great customer service. His professionalism and willingness to help made what could have been a stressful situation much easier and more reassuring.
Thanks to Tony and the service team, my experience was smooth and positive from start to finish. I highly recommend coming to this Honda dealership, especially if you’re looking for honest, reliable, and professional service. I will definitely be returning for future service needs.
This was my first visit to Danbury, occasioned by the fact that I was not happy with the service at the dealership where I bought the car. This service department is top-notch, head and shoulders above the other and even surpassing another Honda shop that serviced my previous Honda model in anothe state. It is well-staffed, friendly, well-organized, with extremely effective communication and a welcoming, comfortable waiting room with good coffee. For the same price that I would have paid at the other dealership for an oil-change only, they did a 6-point inspection and tire rotation. They also surprised me by washing my car! I loved the video that the service technician sent me of the tire and brake inspection. Tony was delightful to work with. I got his contact information from the service authorization and invoicing e-documents and was able to send him a follow-up question, to which he responded promptly. Excellent all around!
Great service location and my Service Advisor, Tony Fossum was very knowledgeable, friendly and helpful. He even got an additional part covered from my extended warranty company without having to check with me while work was being done on my suv. I like this Honda location’s video taping of the diagnostic evaluation of my car.
Great experience! My first time coming with my Honda for an oil change. People are very friendly, comfortable waiting area and plus I got my car washed for free!
Always helpful... they tell me what needs to happen with my car, but don't pressure me. This visit was a "surprise" visit for a very minor item that just needed to be addressed to keep driving without something hitting my wheel... the service representative looked at it and handled it on the floor of the service entry and sent me on my way with a "Happy Thanksgiving"... felt like the type of personalized service that you typically only expect from a smaller service station. I find myself wanting to go there for my more "regular service" items... basic oil changes etc., because I see the similar faces and they feel high integrity. :)
I always schedule my service appointments with Peter B. at Honda of Danbury.
He’s professional, keeps me updated, and makes sure everything is done in a timely manner.
Highly recommend Peter and the whole service department!
They run a pretty good shop here. Good communication, and the techs seem pretty squared away. And in my case, they were able to give me a small but not insignificant break on what turned out to be a relatively expensive repair.
Everyone was helpful from the onset of my call regarding a recall to completion and Lauren Creamer was extremely helpful.
Note: I’ve been to millennium Honda in Hempstead NY 2 times and they could not complete the recall.
KUDOS to you all.
Thank you!
Philip Braam
Reed checked me in. I was there for 15000 mile servicing and gearbox recall. He was courteous and professional and explained the servicing and pricing ahead of time. I did not have to wait long for my vehicle and the car runs great. Would recommend.
Our family purchased a pre-owned 2015 CRV from this dealership a few years back and we take this car into this center usually every 6 months or 5K miles for the standard oil/filter change and tire rotation. The service people at the desks are pretty attentive and answer a lot of questions in a succinct and helpful manner. Reed was great with this. Scheduling the appointment was super easy and even the AI was programmed well. The parts and labor are close to standard price when it comes to plugs, belts, brakes, and other parts and services so nothing expensive nor cheap here.
The one caveat that needs lots of consistent improvement are the wait times. Perhaps other people take a 2nd car and just drop their car off and pick it up at a later date. I live in Wilton, so it’s an hour round trip just driving there and our schedules don’t align to do this. It took over 1.5 hours for just a standard oil/filter change and tire rotation which is a lot longer than it should take. They do have a decent waiting area where I got some stuff done but every time I go in there’s a good 7-10 people sitting there already. It ends up being a multi-hour event every time I have to get something done and it can just be draining. I understand they’re backlogged, but appointments should be more efficient and they should prioritize quick and simple maintenance over doing it after longer, more in depth repairs requiring multiple parts.
I am very pleased on the service i received from Danbury Honda! Service manager Peter was knowledgeable and called me before they performed and serviced on my truck! They were very professional.. thank you
It was my first time here and everyone was so nice and welcoming. The waiting area was very nice and clean, had plenty of seats and room to move around in.
I had an excellent experience with Honda of Danbury’s service dept recently. It was easy to make an appointment, simple to navigate in and out of the service center, and Tony (who assisted me at drop-off and pick-up) was easy to work with. The bill was fair, they did just what they said they would, and had the car ready on time.
i’ve been to honda of danbury multiple times to service my civic hatch and they have been so wonderful. every service member is kind and patient in explaining and recommending services for your vehicle. i’m always able to take advantage of service deals to save money whenever possible. highly recommend!
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