Mazda Thousand Oaks in
Thousand Oaks (CA)

Matt was awesome! He made the car buying process easy and efficient. He was also extremely personable and kind. Thank you so much! Loving my new Mazda

Matt was very helpful, knowledgeable, and friendly. His and the dealership's approach made the purchase process easy, quick, and stress free. I appreciated the transparency and honesty to make a difficult process of buying a car simpler and quicker. I would return to this dealership and certainly recommend it to friends and family. It is worth the bit of drive.

Just purchased my new 2026 Mazda CX-50 Hybrid! The Mazda team of Maya & Jackie really made it a pleasant experience!

I am new to Mazdas and just went in for a test drive of a vehicle I was curious about. Fell in love and ended up buying it that day! Micah was my salesperson and he was excellent - friendly, knowledgeable, and no pressure. I’m happy to be a new Mazda customer and look forward to all my adventures in my new CX-50 hybrid!

We LOVE Jacqueline so much. I have never known any other sales people, in my life like her, and I’ve bought a lot of cars, she is so honest, not pushy, very kind and genuine! I would give her infinity starts ⭐ ⭐⭐⭐⭐⭐(if I could)

My CX30 would not start unless given a boost. Determined battery was not holding a charge though it was recently replaced. Mazda service then replaced battery under warranty. All is well now. Thanks!

Thank you for getting me my new vehicle! I walked in randomly without an appointment, but ended up closing the deal (and this was not my closest dealership.) My sales Jacquelyn is nice, helpful, and hard-working. Thank you!

A recently acquired piece of wisdom is that servicing our Mazda at Neftin Dealership is cost effective over the long term because they diagnose accurately and completely and execute like M.S.M.E.’s. Simply too reliable to ignore.

Helpful and polite service writers. JC was great! Work was performed as stated and you get an excellent video from the tech showing the work that was done, plus inspecting the car and letting you know how much brake pad is left, tire wear, suspension, etc. I find this very helpful. Kudos to the tech that took care of my car! Plus I was updated regularly on the status of my car. Would definitely go back.

Tyrone and Matt were such a joy to work with. Made the experience fun and I felt assured by their knowledge and expertise. Went in looking for something used and ended up with a brand new dream car in my price range. Mazda is definitely slept on.

I had my car serviced on January 6. Jake greeted me and was very nice. Kyler was very nice and efficient. My vehicle was ready in under one hour. Thanks to all for a great job.

I had a great experience! Matt was very knowledgeable and explained everything about the cars features. He is a huge asset to this dealership! Love my car!

Matt was extremely knowledgeable and very accessible. Whenever we called he would make himself available even though he was extremely busy. We felt his service was professional and all our concerns or questions were answered. Our purchase experience was smooth and surprisingly quick once we came to an agreement. Thank you Matt.

Matt Heller in sales and Vahe in finance are excellent! I would recommend to anyone! Matt Heller was extremely helpful throughout the entire process and made sure I found a car that was the right fit for me. He took the time to show me different options and clearly explained the differences between each one, which helped me make an informed decision. I am very happy with my Mazda and the overall experience working with Thousands Oaks Mazda!

Jc, spent a lot of time walking me through options. My car is 10 yo and it has a recurrent issue. First time fixed under a technical service letter / bulletin ( not a recall, sorry if i did not use the proper term). He advised me what to do to lower the repair cost, meaning whom to call at Mazda to request support for the issue. You know he could have just said , this is way out of warranty, and it costs this much. But no, he told me how to address the issue and see if Mazda will help put since they fixed this issue once before. Always polite and he took time to be sure i understand this situation, so i can get best decision. I will take the car back to them because they are honest and do a really good job.

Mike is the best! This was my first time using the service department at Mazda. Mike scheduled my appointment and checked me in on day of service. One item came up as requiring additional work. Mike gave me honest feedback and followed up with me in a timely manner. I will return because of my experience with Mike.

Thousand Oaks Mazda is great. I received an unbelievable deal on a CX-30 lease. Harry, the salesperson, was outstanding and Danny in finance had me out the door in no time. I am extremely pleased with this professional and outstanding dealership.

So I took my car in because one of the speakers on the left has a distorted buzzing noise at certain frequencies, and the control knob was acting up, selecting things on its own. I’ve never liked taking my car here, as I was told the last time I brought it in that I needed new control arms…I work from home, my car has 50,000 miles on it since 2018 when I originally bought it, knew that was bull. Took it to a different local spot I trust instead, and they confirmed, bullshit. This dealership wanted to charge me $1200 for a part I didn’t even need. My local spot did repairs for $300. So my mechanic said to bring the car here cause they could potentially update the system and at least fix the issue with the control knob. They said that my car would still be under warranty, and that’d they’d help me out for a reasonable price…I was reluctant to agree. So, I get there, relayed the information, waited, got told pretty much what I already knew about the car in the first place, and these dudes had the nerve to say that repairing the infotainment kit would be $800 plus an additional $150 for just bringing it in. I looked up the price of the thing on Mazda’s own website, and it was $220. In terms of the speakers, they said they tested it, sent me a video of them messing with the treble and bass, saying that they sound fine. As I’m driving off, an organ sound plays through the stereo and the buzzing is clear as day. So I got nothing out of this visit, but $150 out of my wallet.

As several recent reviewers have noted, this dealership appears to be engaging in questionable pricing practices under its new management. I was initially quoted $230 for a routine oil change. When I asked the service advisor to itemize and explain how that price was calculated, the quote was suddenly reduced to $129 within seconds. The justification given was the “cost of oil,” yet the final invoice listed the oil cost at only $28, which raises obvious concerns about the original pricing. This experience strongly suggests that customers who do not question the quote may be significantly overcharged. It gives the impression that the dealership assumes customers lack basic automotive knowledge. Adding to the unprofessionalism, the service advisor stated—apparently with pride—that the price would be even higher on my next visit. Needless to say, there will not be one. Given the growing number of similar negative reviews and the apparent lack of response from management, I cannot recommend this dealership. If you do choose to come here, I strongly advise confirming and itemizing the price multiple times before authorizing any service

We used to bring our Mazdas here for all maintenance but now under new ownership, I don’t think we will be back. The oil change prices went from $130 ish to $230 and they say it’s the cost of oil. They also no longer wash your car but will give you a voucher for a car wash down the street, but that’s more time sitting and waiting. The customer service room is in bad shape. There are rips in the carpets and black streaks all over the walls. The final straw was when I noticed they added on almost $30 of extra charges for fuel treatment and topping off my wiper fluid. Neither was requested by me or mentioned by the sales rep. Even with the online discount, $197 for an oil change and inspection offers little value compared to all other options for vehicle maintenance.

The Mazda T.O. Service Dept has been courteous and accommodating to me every time I've needed service on my vehicle. Their realtime video update while servicing is a nice feature and allows me to feel attended to and informed during the servicing process. There have been times I've needed to drop in without an appointment for urgent issues and they have always made my needs a priority on those occasions. Overall I've been very satisfied with my interactions with them.

I come to this dealership bypassing many Mazda “stealerships” along the way for their honesty and customer service! I was taken care of my Joe, but found out recently he retired. Then to my surprise I was treated by Mike and he was just as nice!! Thank you for your honest work and taking care of your customers!!

I recently purchased a new Mazda from the Thousand Oaks dealership and had a great experience. Isaac was extremely helpful throughout the entire process and made sure I found a car that was the right fit for me. He took the time to show me different options and clearly explained the differences between each one, which helped me make an informed decision. I am very happy with my Mazda and the overall experience working with Isaac!

Harry Mays was great to work with! Helped us get a realistic idea at pricing before my husband and I met with him for a test drive. He got us in and out of there quickly with our new car!

I am so happy to share my experience! I came in just for a test drive. Matt Heller came over to help me with that. The second car he showed me was it! I fell in love with it instantly. Matt made the whole process simple and easy. He was very knowledgeable about how this car works and compared to others on the market. I felt confident that I was making the right choice! I love my new cx5 so much. All the staff there was great! This is a great place to fall in love with your next car !

I purchased a CX-5 with Alex, who was very patient and knowledgeable. Car salespeople can sometimes be off-putting, but Alex made the whole process feel un-rushed and low stress. I first came in for a test drive on the weekend and then came back again during the week before committing to my purchase, and Alex was equally helpful both times. After the purchase, he also took plenty of time helping me connect my phone to the car and showing me interior features that would be useful. I’m looking forward to enjoying my CX-5, and I can definitely say I was very happy with my shopping and buying experience at Mazda Thousand Oaks, thanks to Alex!

I recently purchased a used Mazda and was helped by Alex, who made the entire process smooth and enjoyable. I had the chance to look at plenty of cars before finding the perfect one, and Alex made sure everything was stress-free along the way. When I left the lot, the car was freshly detailed and even came with some great bonus features like CarPlay. I couldn’t be happier with my purchase and really appreciate the excellent service from the entire staff.