Athens Operations and Sustainability Center in
Thousand Oaks (CA)

What clients say about Athens Operations and Sustainability Center in Thousand Oaks (CA)

• Brooke Grayson

  This is the second time Athens Waste Management has gone above and beyond in their level of service to us. This morning, we heard the trash truck and realized we forgot to put our trash out. The truck had passed us so we placed the bin we thought we missed across the street, hoping it would get picked up. It was the wrong bin, so we gratefully watched the trash service person stop the truck, get out, walk across the street to our bins, roll the correct bin across the street to the other side, and empty it for us before returning it to our curb. WOW! Thank you so much!

  Mar 28, 2025
• Brandin HAYES

  Athens has to be the worse trash service in the world, the drivers are rude and stare at my little girls as they drive by. I can only imagine what they are thinking. If the trash lid isn’t completely closed the driver complains and has an inspector sent out to charge us more money. I know I’m gonna get a petition put together to get them removed from the city. We had waste management for over 10 years while we were here and never had a problem. Poor management will burn a company to the ground and Athens is on there way to burning. I’ll make sure of it.

  Aug 08, 2024
• Betty Heron

  I had previously notified Athens that a green container was being left out in the common area and used for dog waste. I was told that the container would be picked up -- it wasn't. Today I chased down the driver, but it was too late. So TO/Westlake residents, either stick by the rules regarding waste, or just ask for a larger black Trash bin and return the green container.

  Oct 25, 2024
• Brandon Bairian

  Very confused with their bulky items pickup. 2 are included a year. I called and requested and told them what I had . She told me first it needed to be under 45lb then switched to 50lb. What's the use of the service then? . She also said the driver discretion to take it and only one person comes out. I checked their website and there is no weight limit , it only says light ,medium, heavy ,or very heavy. Hope all goes well ..

  Sep 05, 2024
• Rob Byun

  Wow I was going to post a negative review stating that Athens just decided to empty half my garbage today and also ALWAYS leaves garbage (plastic wrappers, bags, etc) laying around my yard and street after they come by but CLEARLY I’m not the only one. This is so sad that I have to actually complain (or worry) about a garbage company.

  May 16, 2022
• Deena LOCKHART

  Anytime I call they are so helpful and they actually answer their phone. Huge upgrade from our last provider. Thank you for having such kind drivers as well.

  Jan 22, 2025
• Steve P

  I just reinstated services post vacation hold via a phone call to Athens local number. I spoke with a customer rep named Alexia who was very efficient, informative, polite. The successful interaction left enough of an impression on me that I stayed on the line to acknowledge Alexia with her supervisor Jasmine. We need to recognize people who are assets to our businesses. Pay it forward

  Jul 12, 2024
• Mark “Caveman Cooking” Avery

  Never thought I would miss a trash company. But, we never had a problem with Harrison & Sons. Athens has missed our cans several times, then blames it on us. Worst customer service ever! Avoid if you can. And, shame on you City of Thousand Oaks for making the change to a company that has so many customer complaints.

  Jun 05, 2024
• Debbie Foreman

  This trash service is the worst if I could give a zero I would…I’m sick and tired of replacing lights and front yard plants because they can’t seem to keep it from falling in my front garden..if it’s not that it’s dragging my trash bins across the front of my house or leaving them in the road…for what you charge I would expect better service..the items I’ve had to replace weren’t free THEY COST MONEY!! Maybe you should talk to the drivers about respecting other ppls property. If you find you aren’t interested in fixing the issues I will speak to them myself you can take that to the bank.

  Mar 15, 2024
• David Johnson

  Athens recently became the collection service here in Thousand Oaks and it has been a terrible experience so far. First, they never picked up my garbage the first week they started servicing my area. I called to get it picked up four times and each time was handled by a polite and courteous liar. Each time I was told it would be picked up by the end of the day and when it wasn’t and I called again I was told there was no record of my last call. Eventually the trash was picked up on the regularly scheduled day the next week. Second, I ordered a dumpster but cancelled the same day after learning that I would have to get insulation that is plain as day labeled as fiberglass tested for asbestos. My card was charged the $210 but as of today (12 days later) I have still not received my refund. I have called three times to get this resolved and was met with the same results as my first interactions, being lied to. Each time I call there is no record of my previous complaint to get this resolved. I try to be reasonable and understand that taking on a new city can be rocky at first but this is getting ridiculous. I work for the City and was an advocate for this company taking over from WM, even going so far as to try and ease friends and family’s worries about the company. Not anymore, never has a company lost my confidence so quickly.

  Feb 03, 2022
• toby skinner

  Terrible customer service. Terrible trash pick up. Thousand Oaks switched to Athens services just over a year ago. At first I was happy our prices were lower than WM by a lot. They offered smaller black cans as we don't create much waste. I was happy with that option. Our Green cans now had food waste options, Great! We always put our cans out the night before, never missed a pickup putting them out. Inside of just about a year on two separate occasions they failed to pick up our black trash cans. Usually those cans are the last to be picked up, not until mid afternoon. So we don't know they aren't being picked up until its too late in the day to call, and have to wait until the next day to call. The first time, not a problem, I called they said they were sorry, they came picked them up no issue. Mistakes happen. This time I call, they say sorry, we will do an investigation. I say ok investigate away. They say they will come get it right away. Already acting as though I'm to blame. Its now almost end of day 4 pm. I call again ask what happened to the pick up? Well they just happen to decide we didn't put it out in time, but they would still pick it up. I'm sorry we put it out the night before pick up, this is your fault rectify it. You said you have a video show me the video for proof because it isn't true. Sorry we can't send you the video, schedule an appointment. So a manager calls, tells me they did an investigation, look at that we did put it out on time, but hey the video footage shows they serviced it. I'm sorry what, our trash is full. The supervisor then tells me well, you know kids, neighbors someone probably filled it. I tell him I was home all day with covid I kept going out and opening the lid to see if it got picked up. When did someone come and fill it. So i go out look through my trash it's all my trash from the week, covid snot rags, cat food bag, our trash from the week, meaning they didn't service it and are trying to lie to me about it. Just apologize for not doing the job I pay you for, and pick up my god damn trash. Your company is awful.

  Feb 01, 2024
• mike jaberi

  It took me 20 minutes to order a dumpster. I then called back after 3 days for the dumpster pick up. They answered the call at the corporate office and then transferred me to the Thousand oaks office. They never answered the call in Thousand Oaks. I then called back to their corporate office again and was told that Thousand oaks office is busy and could be out to lunch, etc. They got my number and said someone will call back which never happened. Customer service is non-existent. I wish Thousand oaks had kept WM.

  May 03, 2024
• Howard Smith

  Have watch the trash build up for 4 days now. 1 truck pulled up and left ,without emptying any bins. TERRIBLE SERVICE ! I wonder who was paid off for this contract???

  Sep 29, 2023
• G Ramirez Castorena

  I would give them -10 stars if I could. They scheduled my large item pickup for last Tuesday, and I’ve been calling almost every day now and keep getting promised that they will finally come pick it up and it is only one failed promise after another. At one point they actually told me that their worker had marked the item as “already picked up” when CLEARLY it was not picked up. One week later and my large item is still outside waiting for Athens to suddenly care about its customers and pick it up once and for all. I have never dealt with a more unprofessional and irresponsible company. If you’ve scheduled a large item pick up with them, you have better chances of winning the lottery than Athens actually being professional and picking up the item as they scheduled.

  Oct 11, 2022
• Katherine Lao

  I have never been less pleased with a waste management company. I've come home numerous times to having package boxes in the driveway and the trash truck keeps forgetting to empty both garbage tins, not just one, and when they finally get around to it, I get a notice that the trash bin has been 'contaminated' without an explanation and still not emptied. Duh - it's been sitting in the this heat for 2 weeks not course it's not going to smell the best. It is slightly cheaper that other waste management companies, but with this kind of horrible service, I'd rather pay more with a better company.

  Jun 05, 2023