DCH Subaru of Thousand Oaks in
Thousand Oaks (CA)

What clients say about DCH Subaru of Thousand Oaks in Thousand Oaks (CA)

• Michael Tuck

  I've never had such an easy car purchasing experience. Reggie was awesome and didnt pressure me. I told them I was not willing to go over $400 for my monthly. I told them "not $401, not $404... $400." They came back with the exact offer for my trade as KBB said was fair, no haggling. And the first finance sheet they showed me for $400 on the dot. I'd absolutely recommend this dealership to anyone looking to buy a Suburu.

  Feb 26, 2025
• NY Blast

  This is the most unprofessional organization I have ever dealt with. I had spoken to their sales rep and manager for a week regarding a used vehicle. Told them I was going to get the car and was going to make the 4.5 hour trip to them and spend the night in the area. Spoke to them every day leading up to the day of travel. The morning of the purchase day, I emailed and text them I was on the way at 6am. Arrived at the dealership and was told, the vehicle was just sold!!!! They never once tried calling me or even asked if I was on the way! We even discussed the finances and they knew I was bringing cash as well as financing through them a small portion. What was their response? They said they were required by law to sell the vehicle because they did not pull it off the lot. Kevin and Rob were very unprofessional and all Kevin said he could do is, pay for my gas!!! Worked out though because I found a newer one with less miles and lower price with a single owner. Guess the Lord works in mysterious ways. I would never recommend this place!!!!!! Fortunately, I have all the emails and text messages for the Better Business Bureau and the DMV complaint. Spoke to a lawyer who represents a dealership and was advised there is legal merit for the complaint.

  Mar 25, 2025
• Dylan Kwee

  JUST GOT MY FIRST SUBARU! and the team over at DCH subaru were the ones to do it! With Brandon in sales, Brett in finance, and Rodrigo as their manager they won't let you down. Not only was i looking for a specific color, trim, year, option and interest rate for the Outback, but they did it at the best price and were willing to throw down extra sweet merch, tips/tricks, and steep discounts! The whole team was very patient, answered all our questions, and were super helpful along the way. Join the Subaru fam!! but make sure it's with DCH Subaru and these three! 🚗🌲🏔️

  Jan 02, 2025
• Cris R

  One of the most honest dealerships I’ve dealt with. They’ll work a solid deal with you and make everything clear. Everyone here is polite. The waiting room feels like a home. Mike Anthony was my salesperson and he was a no pressure kind of guy. Mike was also very knowledgeable about the Subaru brand and knew what he was selling. I even got to deal with Victor Spencer (Sales Desk Manager) who was honest and extremely professional. These two guys rock! - J Cris Robles

  Aug 05, 2024
• Mason UK

  ChatGPT said: After receiving an email from the general manager, I exchanged emails for a few days to negotiate the price and trade-in value, adjusting both sides' positions. Eventually, we reached a satisfactory number. I sent the VIN and several photos of the trade-in vehicle, received the proposed price, and got confirmation that they would prepare all the necessary documents. The next day, I went to the dealership. However, the car I was purchasing hadn't even been washed, and they only took a few photos of the trade-in vehicle. The person responsible wasn’t even there, and they lowered the trade-in offer by more than $3,000, claiming that was the best they could do. I had traveled nearly 80 miles round trip for nothing. It’s unbelievable that there are still dealerships using such sales tactics. I feel compelled to warn my friends and acquaintances to never trust them. If you don’t want to waste your time and get caught up in their nonsense, I would advise you to stay away.

  Feb 21, 2025
• Natalia V.

  Dealer was not willing to negotiate the price at all. Maybe they are another carmax. I came in with my own financing pre approved and all. I showed them other deals within 50 miles radius for the same exact car, they said they couldn't do anything about it. Don't know if they thought I needed a man to buy the car, maybe they're not used to dealing with a woman. Very disappointed and a machismo culture. Go somewhere else.

  Mar 23, 2025
• Lex Ortiz

  Juan kept me up to date and my car came back new with all the parts that were recommended

  Apr 15, 2025
• John

  This dealership provided fabulous customer service when purchasing my vehicle. The dealership was very clean, the sales manager Rodrigo and Austin in finance went out of their way to find me the car I was looking for. Overall A+.

  Apr 04, 2025
• Sabrina Hetzel

  This was my first experience buying through a dealership so I was a little unsure going in but Jake and the team made the whole experience exceptional. He broke things down and presented information in an unbiased way. It truly felt like he was on my side. We played around quite a bit with the numbers, looking at various options and he was not only patient but enthusiastic the whole way through. I came to this dealership through recommendation and can see why. I will absolutely recommend Jake to any family or friends in the market. Thanks for everything!

  Apr 16, 2024
• Roy Pasco

  I had an awesome experience at Subaru Thousand Oaks. All the staff are friendly and will say “Hi” to you. I worked with Heath from Sales and Maria from Finance. Both of them are friendly, accomodating, and professional. Heath worked with me to get the deal that I want and he made it happen. He made me and my family really happy and excited that we’re driving home the Ascent that we really want!! Maria is very detailed and patiently answered all my questions about the financing side of it. Overall, best experience!!

  May 22, 2024
• Brian Stark

  Test drove a vehicle and liked it. Went in to negotiate based on the MSPR on the window sticker. When I got inside, they added a $5,000 "market rate adjustment" to the price. This is a bait and switch and soured me on the brand and the dealer. I think market rate adjustments in general are a scam, but at least other dealers I've visited put those on the window sticker so the potential buyer is aware they are getting gouged up front. Wonder how that markup will work when the tariffs hit?

  Mar 31, 2025
• Ely Carroll

  I traveled about 2 hours after seeing a car online at this dealership. They were able to work out a deal over the phone & when I arrived there was no surprises! I test drove the car, it was exactly what I was looking for, after a short wait the brought my fiance & I to the car with a big bow! A perfect touch after so much searching & bad experiences at other dealerships.

  Jan 06, 2025
• Rick Temple

  I just went to test drive the new Forester and told that unless I had the intent to purchase the vehicle, I could not test drive. The manager also claimed that they were charging $5,000 above the sticker price for the vehicle. Very poor customer relations. I was a previous customer.

  Mar 29, 2025
• Khrista M

  Superior customer service and quality of work. Very professional and customer friendly. We will definitely be returning for any and all needs.

  Apr 21, 2025
• Juliana ruelas

  Reggie was great! He went above and beyond to make sure I leave with a brand new ride! I'm thankful he was still there, someone who worked along my dad who had worked for 3 decades at the lot dealership under prior Ownership. I felt super secure and confident with Reggie, thank you so0o much for you effort and helping me get a deal. Blessings and happy holidays 🫡🙏🏽🫶🏾 I'm loving my first brand new SUV

  Dec 13, 2023