DCH Subaru of Thousand Oaks in
Thousand Oaks (CA)

Ron was an incredible help from the moment I met him. I was only interested in looking at trade in options for my 2024 Outback but Ron was able to convince me that trading my car in was the right decision and I couldn’t be any happier. I’m also an Area Manager for a large coffee company and I would have Ron on my team any day of the week due to how genuine and caring he was to ensure the guests leaves with the most memorable experience! The whole team here is incredible, thank you!!!

After a recent (warranty covered) breakdown, Daniel did a great job of keep us informed about the repairs, and handling the problem. I'm happy to report that the communication was excellent.

I recently purchased a used 2015 Subaru Forester from Subaru of Thousand Oaks, and unfortunately my experience was not what I expected. The vehicle was sold to me without a key fob capable of deactivating the factory alarm system. It came with physical keys that start the vehicle, but they do not disarm the alarm. I was not informed of this at the time of purchase. I only discovered the issue the next morning when I tried to leave for work and the alarm began blaring as soon as I opened the door. When I contacted our sales representative, Arthur, I was eventually given the phone number of a local mobile locksmith and that was the extent of the assistance. I found this concerning because the dealership locks their vehicles overnight, so they were likely aware that there was no functioning key fob. This should have been disclosed prior to completing the sale. As a result, I had to pay $240 out of pocket to have a key fob made and programmed. About a week after the purchase, I received a call from the dealership informing me that they had forgotten to return my driver’s license after completing the paperwork. I requested that it be mailed back to me. During that same call, I asked the representative (who was not Arthur) about the missing key fob. He told me he would check whether they had it at the dealership and that I should expect a call back. I never received a follow-up. While the vehicle itself is fine, these oversights — the lack of disclosure about the missing key fob, the out-of-pocket expense to correct it, the failure to return my license at the time of sale, and the lack of follow-through — reflect a lack of attention to detail and customer care during the sales process.

I have never had someone so helpful as Gabriela. She was proactive, communicated often and always a pleasure to talk to on the phone or in person regardless how long her work day was.

I'm always so impressed by DCH! My wife and I have a 2023 Ascent and a 2021 Forester. For years we have been going to Kirby Subaru, but after multiple bad experiences, we will never be going back. We've taken both vehicles to DCH now for both standard service, brakes, 30,000/60,000 mile service, as well as some battery issues. They are always fast, responsive, helpful, and willing to price match any quotes I receive for services from elsewhere. 10/10, will be coming here for my Subarus from here on out!

The employees at DCH Subaru TO are always very accommodating. This last time the Service desk was able to change my scheduled service appointment and gave me a last minute appointment for that same day that I requested. My new Service advisor went above and beyond making good some coupons that I got in the mail from another Subaru dealership. Everyone’s always very helpful and informative. I haven’t had the pleasure of meeting the new Service Manager, and I hope the standard for service remains at a high bar now that Max Rios the former service manager is gone.

My husband and I drove 600 miles round trip to this location all because of Dylan Martinez and his excellent service. I’ve been stalking foresters with that beautiful saddle brown interior for a long time and ended up expanding the range of my search to find the perfect one. I stumbled on DCH Subaru of Thousand Oaks by chance while I was hunting online. When I called the dealership I was connected to Dylan M. who answered all my questions and then some. We made the 5hr drive there and when we arrived Rodrigo made sure we were had everything we needed while we waited on paperwork etc. And Stephan walked us through all our finance questions so clearly. We never felt pressured or pushed on anything. Really everyone we interacted with was warm and professional. I am very happy with my purchase and the service we received. 10/10 And Dylan, I don’t know if you see these, but we appreciate all the extra work you did to make sure our trip was worth it. You made the experience so easy for us. I am so thankful to have the car I’ve been dreaming about and it’s all because you took the time to listen and help me! Thank you again for everything! We hope to see you around Vegas someday!

Fraud Alert – DCH Subaru of Thousand Oaks I would absolutely not recommend DCH Subaru of Thousand Oaks. I went in ready to buy a used car with financing already secured through my credit union. I didn’t even negotiate the price. Angel came back with thousands of dollars in add-ons: a $4,000 extended warranty, $1,500 for lifetime oil changes, and $1,295 for “door edge protection.” The problem? The door edge protection was old, dirty, and clearly installed years ago by another dealership. There was dirt under the plastic strip. It was not new. I told Angel I would not pay for something that wasn’t new. I asked to speak with General Manager Joe Magana and was told he wasn’t there. When Joe Magana suddenly appeared, instead of looking at the issue, he immediately interrupted me, claimed he had the right not to sell me a car, falsely accused me of putting my hands on his employees, and told me to leave. Not all customers are going to blindly pay for overpriced add-ons — especially on a used car. This experience was unprofessional, dishonest, and completely unacceptable.

Helped my sister buy a new Subaru forester off-road at this dealership. They treated us great here and gave us a very good deal on a new one after the preowned sold the night before. Sister loves the car she was nervous it was her first time buying a car on her own without our parents and they made it easy. Anyone who needs a Subaru this is a good choice, nice honest people.

Best service i have seen. Jasmine the service rep was amazing. Knowledgeable and kind. What a great place to take your car for repairs and feel like they care

Such a great experience. Normally, buying a car is not pleasurable. DCH Thousand Oaks Subaru was the absolutely best car-buying experience I’ve ever had. Plus, once you buy the car, they continue to contact you to insure you are satisfied. We are more than satisfied with the car, the sales process and the aftercare follow-up.

I went there to buy a 2025 Outback Limited I saw on line. I called and made an appointment to see it. When I arrived the salesman had moved it next to the sales floor door.. We discussed what I wanted in order to "seal the deal" The deal included a 2013 Outback Limited that I wanted to trade in. The Salesman, Manager, & Financial Representative were friendly, helpful and made the entire experience enjoyable.

I initially left a review following an awful experience with the dishonest sales people at this location when I purchased the vehicle. Initially we thought it would be useful , but they added about 6k worth of add ons and warantees and when we came for our first service , the person we worked with claimed it had all expired which made no sense to me considering how much we paid. They were snarky and defensive and it didn’t make me feel safe to bring the car back to the dealership. We had an incident last weekend where our tire went flat , so we decided to come in and we did just as the service department was closing , Adam and Daniel were there and initially informed us that they were closing and checked the spare tire to make sure it was safe to at least drive home, Adam checked and said he didn’t want us driving the car because it wasn’t safe , they stayed past closing time and gave us a loner car because they were concerned for our safety driving the vehicle as is . Daniel got us set up for our service and to replace the tires. He was so honest and even informed us that the warantees & add ons that we paid for were STILL active , which was the complete opposite of what we were told on our last visit for service at this location. He made sure we paid for what was necessary and didn’t claim we needed anything we didn’t. Daniel was AWESOME !!! Very kind , honest , informative and made us feel safe to return the next time we need help with the car. This was a complete contrast to our initial experience. These are the kind of employees you need to value and try to keep as long as you can. Thanks again Daniel and Adam!

Friendly team, with predatory practices which seem standard across several dealerships in this area. You can check them out, just be careful they don't try scamming you like they did to me. My experience is related to a used car I financed. --- I had received a call about a car inquiry I made very quickly - within minutes. Rudy was friendly and patient while I was processing a lot of info during my car searching. I ended up going to another dealership in the area which I left to check out this one. I walked in without an appointment and they were quick to offer help and get me into a test drive. The only issue I ran into was during the financing part. They tried charging $1500 for CLEAR coating. This was not something discussed, was not in the price of the car, and was something they had already done to protect the car; not something I opted into. I researched it, and if I paid directly to get CLEAR coating done it should only be $200-400. This 3-4x upcharge on something I shouldn't be charged for in the first place was ridiculous and I was about to leave because of it. Luckily they waived the fee, though it left a VERY bad taste in my mouth since the car I was buying was already heavily used. Other than that one bad experience, everything else went relatively smooth. I didn't have many options, but after that attempt to gouge me, I felt very uncomfortable and would likely have left since I was already 'settling' for this car as one of my best immediate options as an interim commuter. Overall, friendly place just be careful because they will likely try tacking on fees on top of whatever price they say the car 'actually' costs.

I had a great experience working with Kevin when purchasing my Subaru Forester. He is extremely professional and also very funny, which made the whole process relaxed and enjoyable. Kevin was knowledgeable, patient, and explained everything clearly. He made the experience smooth and stress-free. I highly recommend Kevin to anyone looking for an excellent car-buying experience!

I've dealt with Galpin, Mistake. My daughter went to Subaru Sherman Oaks, mistake. Subaru of Glendale, criminal. DCH is a company that cares about it's customers. My wife is sad they left Simi. It's been worth it to take my Impreza to Thousand Oaks. The staff is super friendly. The customer lounge is very hospitable. The service get's done in a timely manner.

I got a car from DCH Thousand Oaks with Dylan Jasvis , he’s wonderful with his customer service skills , well knowledgeable of the product and a lot of patience! I’m very pleased! On the following day, I have to take my car to get crossbar installed, it was fast, and official with all the help I got at this dealership so, bravo to all!! Highly recommend!!

I couldn’t have asked for better support. They have great team work. Especially my sales person LEENA, her patience was remarkable, her personality warm and welcoming. She is a young girl but she has knowledge and she knows exactly what she is doing. I felt completely cared for throughout the entire process. If you go there, ask LEENA. You won’t be disappointed. Also finance guy Stephen, he was very nice. Explain simple and clear. He wasn’t pushy at all. It was a great experience for shopping. Thank you everyone!

Went to do my regular maintenance. Always a good time there. Nice waiting room. Everyone is so nice! You can tell when it’s a good work environment when they’re joking with each other. I’m on my last year of my lease, I was thinking of getting a different brand of car but hmmmm maybe I should stick with Subaru. Thanks again!

Terrible service. I was consistently mansplained to and handed over to a salesman who genuinely couldn't answer a single one of my questions, no matter how often I asked or rephrased them. The only time he would actually get out of his damn chair was when I then asked, can you please check with your manager? At which he rolled his eyes and would walk over and get an answer for me. I am disappointed at how much they can get away with and expect their customers to be ok with it.

They take care of you from the time you come in and they are able to accommodate for extra things. I've had my car in for service now twice and it has always been a great experience. Juan the advisor is great at his job and very considerate.

I had several back-and-forth conversations with several people from this dealership because of my many questions. I originally spoke to Rigio, who suggested I talk to Dylan for more specifics. Dylan was gonna get back to me with the answers, but instead had Matthias call me and he with all the answers. I was assured that the Ram truck 2022 with 13,000 miles was in perfect condition. We agreed on all the terms of the sale on the phone. It took me 2 1/2 hours to drive to the dealership and I was not the slightest bit disappointed with all the dealership represented. They were very timely with the vehicle presentation and all the paperwork. Stefan wrapped up the contract with me. He was very professional and took his time to present the contract and the many options that I would have in addition to the purchase of the truck. This dealership and all the people I met, including ancillary staff were very professional and extremely friendly. I absolutely would be a repeat customer.

Dylan in sales was top notch he walked me thru the entire process and explained every detail and explained every option that was available like my Suburu /warranties /options.. etc. he didn’t miss a thing. he explained and covered everything and was very patient and understanding of my families needs. He also worked with me and made my experience of owning my 2nd Suburu seamless. I would recommend dylan to anyone for his Commitment to Suburu and his easy going and great attitude. He made me feel like family. And that speaks volumes. Also would like to add that he went above and beyond to make this possible. Stephen in finance was also a top notch player on your team. He was kind and patient and very personable and likeable. He also explained everything in detail and was very organized and professional and patient with the handling of the purchase of my new Suburu. Another huge asset to your team. I was completely blown away as I had finished my paperwork and about to step into my vehicle The entire team was outside to congratulate me on my new purchase and each of them thanked me personally for my my business and trusting in Suburu. I’ll be a Suburu owner for life and Suburu of Thousand Oaks has an amazing team Way to go guys!! Beyond satisfied customer Sincerely Ervin Obfenda

Overall great experience! Process was fast and easy. Staff are friendly, respectful and knowledgeable.

This was my second Subaru purchase, and once again, I’m beyond happy with my experience. I brought my dog, Jimmy, with me to the dealership, and everyone treated him like royalty! Subaru’s love for dogs is the real deal, and it made the whole process even more enjoyable. Kevin, my salesperson, was amazing – knowledgeable, patient, and genuinely focused on finding the right fit for me. He made the entire experience smooth and stress-free. I also love that Subaru as a company aligns with my morals. From their community involvement to their commitment to animals and the environment, it feels good knowing I’m supporting a brand that shares my values. From start to finish, everything was easy, friendly, and welcoming. I couldn’t have asked for a better car-buying experience, and I’m thrilled to be driving my new Subaru. Highly recommend!

This is my second Subaru from this dealership, and once again, the experience was nothing short of exceptional. Everyone I encountered—from Frany in the service department (I hope I got her name right!) to my amazing sales rep, Mathias Curbelo, and Angel in Finance—left such a lasting impression. They were all so genuine and welcoming, making the entire process smooth, exciting, and completely pressure-free. I’m grateful to have met such down-to-earth, cool folks that day, and I’ll absolutely continue coming back.

I've never had such an easy car purchasing experience. Reggie was awesome and didnt pressure me. I told them I was not willing to go over $400 for my monthly. I told them "not $401, not $404... $400." They came back with the exact offer for my trade as KBB said was fair, no haggling. And the first finance sheet they showed me for $400 on the dot. I'd absolutely recommend this dealership to anyone looking to buy a Suburu.