This rating is based on customer reviews, inventory size, pricing, and service quality
Recovery Service in Montgomery, AL earns a mixed verdict: 60/100. Several customers report quick, professional recoveries, but there are serious complaints about vehicle damage, rude interactions, handling of personal belongings, and fees to reclaim items. Pricing feedback is limited and contradictory; one review even seems off-topic, adding uncertainty. Little to no detail on inventory variety, yard organization, part-finding, or wait times. Overall: good responsiveness for some, customer service issues for others.
The retro fifties feel, the oldies music, the excellent service and the delicious food made it well worth the slightly more expensive prices than I'm used to.
Horrible company. They took all my belongings out of my vehicle before my loan company had it moved to a new storage facility for me to pick it up. I had to pay $35 to get my things back. Upon reading the item list, I noticed things not listed. When I asked to look through everything before signing(after I had already paid) the guy went on a rampage threatening to lock up my things and the building if I didn't sign the paper. Since my wallet was in these things, I had no choice but to sign considering I needed my ID to pick up my car. These people are crooked and need to be shut down!
Do not use this company. They have a irresponsible tow driver who breaks things on your car then lies about it. The staff is rude. Phillis and mike not good people. Shut this place down. Filing a police report as I write this too
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