What clients say about A.C.L TRUCK AND TRAILER REPAIR in Cullman (AL)
As a truck driver passing through with a bad trailer issue that got turned away from the loves 20 miles away after waiting 6 hours just to be looked at, I called up Jeff and he went the extra mile to meet me at the loves near the shop right away free of charge to me (even came by after closing time) to take a quick look at it and better explain what the Loves shop couldn’t make sense of.
Brought it in the next day and he got right to work on it and drop the trailer to run around until fixed.
It was not the fastest repair in the world (it ain’t NASCAR pit stop) but my trailer repair was more significant and he got me worked on sooner than the other shops in the area (probably should’ve skipped the loves. It’s a small family shop and short staffed (just him this time), but the issues were taken care of, original estimate from the beginning was honored for a standard hourly rate and though it took longer than expected he didn’t charge any extra for that time. He also does just about everything from heavy mechanical work on semis to smaller vehicle repairs.
Overall was very satisfied. Just a good ole classic, shake town family shop that does it all. Fair service/treatment and they are pretty good people that will get you taken care of
Scamers installed new radioator that leaks not even 5 miles after I left shop refuse to install new one.
Had to get truck towed to different shop and pay everything again.
TRUCKER'S STAY AWAY FROM THESE FOLKS.
We moved our truck Friday at his place looking to replace radiator on it, he gave us a decent estimate and we moved there.
Friday around 2 PM he advised me that radiator that came is not good and that we need to wait another day for new one to arrive, we said okay and waited, that day at 3:30 PM he said we good to go and we rolled out, 2 miles down the road radiator broke again and we came back. Sunday he was off, so it rolled to Monday, Monday whole freaking day he didnt answer his phone, finally at 4 PM he answered said he's going for a radiator and it will be done later today but it never did, we ended up calling Police and Towing so he could let us go so we can moved to a different shop to finish repairs.
In mean time story, guy answered first few calls while setting up repairs, he asked for 800$ deposit, we gave him, since he said its small family shop blahblah.
HIS COMMUNCATION WITH CUSTOMER IS 0, HE NEVER ANSWER THE PHONE, WHEN HE ANSWER HE"S MUMBLING YOU DONT EVEN UNDERSTAND. THEY ENDED UP TAKING OUR MONEY FOR NOTHING. WE PAID RADIATOR TO THEM FOR NOTHING, WE PAID TOWING TO MOVE AND WE PAID AGAIN RADIATOR TO CURRENT SHOP WE IN.
TRY TO AVOID THIS MAN AT ALL COST, THIS SHOP IS BIGBIG TIME SCAM!!! I WOULD NEVER WORK AGAIN WITH THIS GUY AND IM HOPING HE WILL CLOSE ASAP!
I WISH HIM NOTHING BUT THE WORST THINGS HONESTLY!
Thank you sorry for long review, I'm in disbelief still.
I was in the northern Alabama area and was experiencing trouble starting the truck as well as bubbles in the fuel tanks. After extensive searching I came across A.C.L, and felt comfortable taking my truck to them for diagnostics. They left such an impression on me that almost 3 weeks later I still feel compelled to leave a 5 star review. They embody the term "southern hospitality" and their efficiency is unparalleled. When a mechanic can be introduced to a truck for the first time, and have it diagnosed without computers, just knowledge, senses(sight, smell, feel, hearing), instinct and experience it speaks volumes. This was all done within an hour of my arrival, making them the most efficient shop I've been to. Having said that, I will go out of my way to endorse and support this company. They operate like a family owned business, and treat their customers as such. Much appreciation to A.C.L, and I look forward to seeing you all again in the near future.
When you have mechanical issues on your semi, put your trust on Jeffrey Smith. He's efficient, reliable and he will help you hit back the road ASAP. I had issues with my water pump gushing coolant, he took care of me in 2 hrs.
I would highly recommend him to my fellow truckers.
Jeff was a friend of mine !
We broke down on road he towed us to his shop and his help “fixed” our truck, drive the truck home and didn’t use the truck for a week bc we have another truck and didn’t need it at that time ! When we did drive it away it broke down again 6 min from home this time and called another mechanic shop this time and the new mechanic could take the air filter off by hand , the tensioner that holds the belt to the brand new water pump I bought at Napa broke off 😡 called Jeff told him and txt him couldn’t never get him to answer and then he finally did and said oh Kayla I’ll do anything to make it right and apologized the end of the week no responses hardly out of Jeff , meanwhile new mechanic had fixed it the day it broke down but we couldn’t pick it up due to Jeff fixing it and paying the man ! July 3rd 2025 called Jeff all day long finally get him to answer he says come pick up new mechanics check , take it to new mechanic deposited on July 5th , check on hold for 10 days for insufficient funds 😳 here we go again .. called Jeff no answers . Then he asked my husband who filled it out ?? Husband didn’t know just took to mechanic so we could get our truck back 🤷♀️
Few days go by truck still at new mechanics shop on hold til paid and he’s fixing to have to start charging holding fees 🤦♀️ tell Jeff no response … 🤦♀️ CHECK BOUNCES … Jeff doesn’t have an account with that bank anymore and committed FRAUD ! Napa , banks, and others got some beef with him also to shut down his businesses he owes so much to them and other people he’s crooked !
And since the carelessness was done I now have to replace to whole A/C part to my truck !!
What ?!? Jeff how did you get here “friend” and learning you’ve committed it with several others ! Friends don’t do friends this way … I’m leaving this review hoping others don’t end up like me ! I’m now out of pocket water pump $280 belt $40 Jeff shitty labors $600 (cash app) what mechanic only gets paid through that, one that can’t get a bank account 🧐 👀
New mechanics charges:
$1211.02 Jeff was suppose to pay this but didn’t … new mechanic will never receive this payment for this issue bc of Jeff not paying 🤷♀️
$1959.01 A/C work /plus brakes (needed brakes) 🤷♀️ my choice
Totaling at $4090.02
Don’t trust this one at all !! 👎
Jeff Smith help my Husband and I out when our keys got stuck in the car, he was on the way to the beach with his family and still took the time to come help us out when we called. Him and his family were all very kind to us. They came in a timely manner. He even offered us and our dogs water when he noticed that we were hot. I highly recommend him. Thank you and your family so much for taking the time to go out of your way to help us in a hard time.
Box truck break down on I65. Immediate response and determined I needed a wrecker after accessing the issue. Jeff assisted me in getting a wrecker service. Highly professional service. Highly recommend.
Well, I have to say the service they provide is amazing. I called them up late at night and they were able to give me a rough estimate over the phone. But when he looked at it in person his estimate wasn't off at all from what he gave me over the phone. He also helped me with my future return to his shop on some other things that needed to be fixed with my vehicle. So I am going to make them my go-to place to get my vehicle worked on.
My experience with this company was awesome, they fixed a mess up that another company did when I went in for a simple oil change!! Thank you for your expertise and generous business
Highly recommend A.C.L Truck and Trailer Repair!!! We have took our 2013 Ford Edge up there whivh ended up needing the transfer case replaced among other things....they got everything fixed in a timely manner at a very reasonable price! They have also towed a car or 2 for us and dropped everything after hours to help my 17 year old daughter on 2 different occasions when my husband and I weren't close enough to get to her! Can't go wrong when using them!!
Had a wheel seal fixed somewhere else less then a week ago and it started leaking again called them up they said come on in and less then 1 hour later had brakes and drum cleaned new seal put in and out the door I WOULD HIGHLY RECOMMEND THIS GROUP OF GUYS !!!! WOULD NOT BE DISAPPOINTED OUT THE DOOR UNDER $300 !!!!!!
I DO NOT RECOMMEND this service. I don't know who wrote those 5 star reviews, it seems fake to me now. I was hoping to get good service at a fair price, but unfortunately not. We brought our 2007 Freightliner Coronado truck (no DEF) with exhaust leaks and ask for a diagnostic and repair estimate. At the first, mechanic gave an honest estimate of about $4,900 (we did our research), later the lady called and said the mechanic had the estimate wrong and the repair would cost over $7,600. We decided we would just pay for the diagnostic and when we picked up our truck they charged for the exhaust pipe diagnostic $310, that's crazy.
Great guys Jeff and his staff are quality guys that are passionate about their work. Did exactly what was asked and at a more than fair price . I recommend them for any mechanical issues.The best part is their honesty from the atart , they dont try to sell you a unicorn and tell you without it your car wont run.
I went to ACL Truck and Trailer for them to fix my AC. They done the job very fast, great service and they only keep my truck like two days. Some shops my get the inside of your vehicles dirty getting in and out but not these guys they were very clean. The office lady was very nice kept me up to date on the progress on my truck. Very nice and friendly staff. I will take all of my vehicle to them from now on.
1211 Loring St NW, Cullman, ALAuto parts store
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