What clients say about Jensen Automotive in Black River Falls (WI)
Can't say enough about the service that Ron provided. My daughter goes to school in River Falls and noticed a grinding sound from the rear of her car. Even though every auto repair shop in the area (including Jensen Automotive) was booked past Christmas, Ron was able to look at the car, determine the rear brakes were shot, and quickly replace them (without an appointment). His main concern was to make sure the car was safe to drive but was also able to fix it so she could drive home for the holidays. We had several conversations over the phone and he was great to talk to. As a father who's not from that area, I'm very grateful for the service and genuine care Ron @ Jensen Automotive provided. Won't hesitate to go back if my daughter needs service in the future.
Amazing service!!! I was having sudden brake problems and Ron was able to squeeze in an appointment for me on very short notice, as well as completely fix the issue.
I can’t say enough good things about Jensen Automotive in River Falls. They’ve gone above and beyond for me more than once. On two separate occasions, they took the time to thoroughly diagnose issues with my vehicle — spending hours researching and testing — and didn’t charge me a single penny. One of those times, they even dug into online forums and discovered that the expensive $1,000 “fix” the dealership recommended wouldn’t have solved my problem at all. That kind of honesty and dedication is rare these days. I have fully switched over from Tire Pros in Hudson because they are nowhere near as honest and don't stand behind their manufacturers parts like Jensen does.
They treat you like a person, not a paycheck, and it’s clear they genuinely care about doing the right thing. I’ll never take my vehicle anywhere else — these guys have completely earned my trust!
It's hard to find a mechanic you can trust, but I've been here a couple of times now and have even had a car towed to them. They are honest and communicate well. Not pushy and don't try to sell unnecessary services
Worst service ever. They were negligent to obvious problems and lied to me saying my car was safe to drive and knew my frame was rusted out yet they said my car was safe when it was death trap.
I’ll never take my vehicles anywhere else. Ron and team are the best!! He even helped me with a new vehicle in a pinch when my car’s engine unexpectedly seized. So grateful and thankful to have found this little shop!!
We had Ron and his team evaluate a used truck we were looking at purchasing for our son. Ron and his team did a thorough and thoughtful job evaluating it. They were patient and careful in their explanations and went above and beyond in their work. A totally upfront, kind and considerate shop. Do not hesitate to work with guys.
Jensen Automotive truly deserves all the praise. They were quick to get back to me after I left a voicemail, informative throughout the whole process of diagnosing and fixing my issue, they were upfront about the estimated costs (which was less than I had anticipated!) and they were able to squeeze me in nearly 2 weeks ahead of any other shop in the area. They’re truly an incredible service provider and I’ll be returning to them in the future for any and all repairs I need.
I love this place! Ron and his crew are absolutely amazing. As much as fixing a car kinda sucks they always turn it my misery into a great experience. They will always work with me and present acceptable solutions. Cant say enough great things about this team!
Very friendly staff and communicates well - calls and tells you what the problem is and how much it would cost and is understanding of individual financial situations. Doesn’t pressure you into anything, which is nice. They do great work, are honest and upfront, and I can always trust them to take good care of my car!
Great quick service and great people. My trucks alternator pully broke off (needed new alternator) and no other shops in town could repair it for at least a week. They were able to get me in and out within a day, and at a reasonable cost!
They took great care in fixing my daughter's car right the first time. They checked it all over and gave me all the details. Great service and peace of mind knowing my girls car was well taken care of and I wasn't getting screwed. Great service.
My daughter attends UWRF and was having vehicle troubles, I called Jensen Auto and talked with Ron. He was amazing, talked us through a few things that unfortunately didn’t end up working. We called again Monday and they came out with their jump pack and tow truck just in case. Got her car jumped, brought it back to the shop and walked her through her car. She needed a new battery and he checked the engine light and did a few extra things. He took time to talk to her like an adult and explain about car issues. It made this mom feel so comfortable! I would recommend this business to anyone. Thanks Ron and staff for keeping small business, customer service, and good people at the forefront.
I have been taking my vehicle to Jensen's for a few years now and am consistently happy with the service and fair prices. Ron and Alyssa are an awesome team, and I trust them and their staff. They're good communicators and make me feel welcome.
Ron inspected my daughter’s truck while she is 4+ hours from home. He detailed action items as well as things that need to be monitored…he did this without being condescending and without pushing anything unnecessary. Truly a man with integrity and morals. Strongly recommend his shop for anyone needing auto service in the River Falls area!
I highly recommend this place for your car repairs. They were very honest and upfront on estimations on turn around and cost. We had our brakes replaced and oil change. We also had a oil valve cover that was hanging down and they fixed it initially but later had dropped down again. I called them to help with it again and they did it on the spot--easy fix! Thank you Jensen Automotive!
I took my 2020 Chevy Silverado 1500 to Ron Jensen for my transmission service. Jensen Automotive did a fantastic job and the price was very fair. They are knowledgeable and fantastic to work with. Highly recommend this business for anyone's automotive repairs. Thank you Ron and Team! Joe Schmitt
Fabulous! We are MN residents whose kid goes to UWRF & had to have her car towed someplace & Ron was great & spent 10+ min on the phone when I first called. He suggested calling the state patrol to be sure it wasn't towed by them someplace which we never would have considered doing.
He kept us up to date & very reasonable prices. We will stick with him if she stays in WI. So grateful for such a positive experience with a new car repair shop.
Amazing service! Ron Jensen is someone you can totally trust! I highly recommend, especially to young college students!! Parents, you can rest assured that Ron will take care of your kid and at the lowest cost possible. I can't say enough about how wonderful Ron has been to me these past 20 years, especially when I was newly single with a toddler. She is now 17 and Ron just got her car up and running. Thank you Ron Jensen you are awesome!
Absolutely the place to go in the River Falls WI area! Ron and team are top notch and HONEST to the heart. My “college son” is attending school there, and had some issues with his Ford 500. Jensen’s Garage was able to see his car in less than a week (other area garages are 2+ weeks out), and fixed his loose heat shield for FREE. It’s nice to know we have a trust worthy garage to send our son to, who’s looking out for our college students. We won’t go anywhere else other than to see Ron at Jensen’s. Thanks!
Jensen's was great. Traveling from out of state my car broke down. All of the repair shops were 2 weeks out for an appointment including Jensen. He found time, fixed a minor problem for very little money and I was on my way. Recommend highly.
The staff was friendly and caring when I brought my car in on a whim because of the warning lights on my dashboard. They didn’t have any openings and were very busy, but Alyssa and an older gentleman took the time to run a diagnostic and give me advice. I never felt like I was a nuisance to them, and their kindness and help is greatly appreciated!
Called them to see if they could help with my daughters car, she is in college in River Falls. They were great, fast, honest and a pleasure to deal with. If you need something, stop looking elsewhere and just call them. Its as good as done.
I’ve brought 3 different vehicles to Jensen over the past few years and they have exceeded every expectation at a more than reasonable price. The owner, Ron, his family and his employees are all great at what they do and are as honest as they come - Just all around great people.
Just had Ron and his crew do a good deal of work on my ‘73 F-250 Ranger and man did they do a great job!
I had the best experience here at Jensen auto. Ron was so kind and took extra time to help me understand the issues with my car and how they were fixed. I have never experienced such amazing customer service and the prices were extremely fair. I 110% recommend this shop.
I have been trying to figure out why my car has been randomly dying out for the last yr, bringing it to different places and having parts fixed and nothing worked until I had my fiance bring my car to you. i must say you are a wonderful man, very honest and helpful. Thank you for for taking the time to show my fiance how to replace my mass airflow sensor instead of charging us and having u put it in. You helped us save money we needed for our kids. You're so kind I will definitely be coming to you with problems on my car from now on. God bless you!
I think we have a new favorite garage! Ron was great to talk with. He answered all questions and they worked to identify the problem in our old vehicle with very high miles. Figured out the problem instead of just replacing random parts - and saved us a lot of $$. Nice to have a garage my son in college can go to and trust. We will be back.
The owner was very friendly, got my truck done quick. I usually do my own work but simply didn't have time to do some small work. The price was very fair, and was surprised that he did not try telling me that there were a million things wrong with the truck, just did what I asked him to. Definitely recommend if you are looking for an honest mechanic in the area, and want a fair price!
Honest, reliable, and very fair pricing. Ron is not going to do anything to your car unless it actually needs to be done. Hard to find a mechanic these days with his integrity, can't go wrong taking your vehicle here.
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