My check engine light popped up when driving home from work. I stopped in at the orielly store in River falls. I was greeted by Noah and Bailey. They asked what I was in for, I told them about the check engine light. Noah immediately grabbed the tool and proceeded to ask which vehicle was mine. After a quick test, he pulled up the diagnosis on his computer and explained the issue. I needed a new oil pressure sensor. He then explained they had the part in stock and could send me out with it same day. He even went so far as to recommend a local auto shop that could do the installation for me. A very pleasant experience overall. Great customer service. Keep it up Orielly’s!
Damn good customer service. Very helpful young man with the black hoop earring.
He was more helpful than anyone I’ve dealt with since moving up from the south in 2017. He deserves a promotion.
Walked in and asked if I needed help finding anything. Told him needed wipers and immediately looked up for me and let me know which ones were on sale. Was about to walk out and asked it if needed help putting on. It was only wipers, but great experience. Thanks Kevin.
Jamison was SO kind and helpful when I went to the River Falls location, to get a new car battery. What had been a rough start to my morning, ended in smiles because of this gentleman’s wonderful customer service. O’Reilys is blessed to have such a hard working employee who puts the customer first! Thank you!!
Place is nice, stocked and clean
Their employee Logan is extremely rude. He talked down to my friend, called her stupid to her face and absolutely mansplained her. Did not help at all.
Bought their cheapest bottle jack for ~$34 and ended up using a 2x4 so we didn't need it. They only had one left that was tapped closed with clear duct tape. Upon return they obviously had to open it to make sure everything was there when the associate noticed it had obviously been used because the paint was all chipped off. There was no issue returning it which was nice but the moral of the story is, they, like many retailers sell used items as new. Make sure you check their items and maybe pass on ones that have been taped closed, even if it's their last one.
I had a great experience there today. My headlight went out and I needed it replaced quickly. They had the part, and replaced the headlight bulb for free. The young man was very helpful and friendly. Thanks for the great service!
O'Reilly Auto is a great place! The store is always clean & well stocked. The guys, if they know you, will greet you by name with a smile! Carl, I've known for 30+ years & is one of the good ones!
The employees at the river falls store are the best!! Always very helpful and willing to go the extra mile to have things available in a timely manner! Great service from a small town store!!
We do our best to help the customers that come in. Needing parts for a vehicle can be stressful and frustrating. It can be frustrating for us as well. But at the end of the day we take care of the customer when ever possible. And that's what really matters
Great Store Usually have my parts this is just a review of their staff.
Kelly needs to work on her customer communication skills, because I cant find the correct fuel level sensor for my 94 pick up. She wanted to argue that all fuel sensor units(in the tank) have a fuel pump on them and ordered a part saying that it didn't have one. Then I drove in, 45 min round trip, to find out it had a pump which she had ordered in for me is the wrong one. Then when I mentioned this, she said "ALL OF THEM" have pumps she "NEVER has seen it with out a pump, how is the fuel get to the engine," "there isn't one on your engine". Well I had replaced the one on my engine so that's not right I guess she failed out of High School because she doesn't understand suction. I have worked in customer survive if the customer is in fact wrong just let think its wrong and let them go on their marry way. It was wrong and she wasted my time by thinking she had some O'Reilly's gods superior knowledge over myself a clearly stupid customer. This all said the store is fine place, just stay away from Kelly i think she just wants to argue with people she was hostile to other customers while I was there.
It's been a while since I've been able to walk into a parts store and say, "I don't know what the hell I need but can you help me?" And when I walked out. . . I had exactly what I needed. It got the job done and I am damn greatful. Uh! I'll be back.
Husband went to this location to get plugs and wires for the car on an emergency. Paul gave him the wrong set. He went back a minute before close and the associate (younger, black haired) closed and locked the door in front of him. When my husband tried to explain that he was just there-the guy told him to 'come back tomorrow' and walked away. Extremely poor service, especially considering it would have taken two minutes to give him the right ones and fix the situation. Definitely will not be using this location again.
The store associates are very helpful. Many are or have been mechanics so they know their stuff and can usually give some great advice if you are having car problems. Just ask! Also, I've found the prices at O'Reilly to be very competitive. Often you can have several options for parts and tools, but the guys/gals working can inform you whether or not you should pay more for the "better" part/tool.
During a DIY brake pad replacement, I wanted to get the rotors turned to true up the surfaces. The tech (or counter clerk, we're not talking highly skilled operators here) called me in to show that the rotors had about 1/8" of runout! There's never been a runout problem with my car, no pulsing brake pedal or other issues. I insisted he remove the rotor, then I checked the spindle and centering cone on his lathe before remounting. Runout was about .030 this time, still not good, but able to be turned.
After reinstalling the rotors, I now had pulsing in my brakes. Their lathe either had its own runout problem on the centering cone or simply a bent shaft. I probably should have insisted on some sort of compensation since they ruined what were still serviceable parts, but I chose not to fight it since I had okayed it after seeing the initial mounting problems.
I ended up buying new rotors from a different shop. Cost me $80 for that $20 turning. No pulsing with the new parts, brakes operated just as they had before.
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