What clients say about Thompson Truck Group in Bristol (VA)
We broke down on side of the interstate because the truck blew a coolant hose. Called Thompson and they had a technician there in less than an hour. He identified the problem and which hose blew and went back to get the parts and tools and returned and had us back on the road in less than hour. Thank you for your quick response and turnaround time for getting us back on the road.
Stop through on a break down situation and these guys really took care of me. The experience can’t be replaced and to be quite honest I’ll be coming back to this specific spot for all my maintenance and upkeep. Thanks to my guy Andrew and Mr. John for all the help and all the other guys here that showed me what customer service and experience looks like when place well together.
I was having problems with the turbocharger, I went to dealer for my lt625 and they fixed it the same day. It was a bit expensive but the mechanics know what they are doing and are professional.
The team in Bristol's service department are awesome! Jeff is always friendly and eager to help and the repair work is always top notch! Just want to say thank you, you guys make my life easier and help us keep Virginia's fleet rolling.
I was passing by Bristol, VA, and had an urgent situation with my truck and needed immediate assistance. Thompson Truck Group came to the rescue! Jeff and Eric were incredibly fast and professional, handling everything with efficiency and expertise. They truly were lifesavers, getting me back on the road in no time. I can't thank them enough for their outstanding service. Highly recommend!
We were traveling on Thanksgiving Eve and having some power loss issues going up hill.
We decided to stop when we saw their sign.
We thought it might’ve been the aftermarket fuel filter we had put in the truck.
Eric had a tech look at our truck right away and confirmed that it was the fuel filter causing the power loss issue.
They had us back out on the road in less than half an hour!
Highly recommend!!
Same great friendly people and top shelf service (Formerly Goodpasture Motor).They are always willing to work with me on getting my truck back on the road. I have always received a fair price and top quality service. I highly recommend them.
Excellent place to come when you're having a problem with your tractor. They were very friendly, professional, and courteous and they do their best to get you back on the road. DEFINITELY a good recommendation.
Very Nice staff and got the part I need in stock. They even went the extra mile to bring me the part. I would recommend this place to anyone who need semi heavy duty parts.
Outstanding service staff.
Kept me advised about everything they were looking at. Asked plenty of questions about what I had seen/felt/knew.
Got after it & finished before they thought they would.
Plus they gave me a ride to the motel, with a trip to the Chik-fil-A drive thru on the way!
I own a moving company in Johnson City Tennessee how use good pastor Motor Company to work on all of my trucks regardless of the situation what may be wrong how big how small the problem may be my trucks always go to Goodpasture they do a great job at a great price these guys know what they're doing plus they have awesome trucks for sale also at great prices
Our go to place to have our big trucks serviced and repaired. Been coming here for years. You cant find a place that does what they do for a better price. Been coming twice a year for over 10 years now and would highly reccomend then to anyone. In all that time never had one issue. Always leave happy and satisfied.
100 yrs locally owned and operated in bristol should say enuff !competitive prices and daily route delivery to va and tenn avalible excellent parts and service dept and knowledgeable sales staff with 3 and 4 generation ownership on hand to help fill your multi truck class needs
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