Absolute worst interaction with a machine shop I've ever had. I spoke with them on the phone and was told to swing by with the piece, came in needing some help milling a flange flat and Gary was a complete jerk, wasn't interested in hearing anything I had to say. They was willing to do it, but didnt quote me a price or a timeframe.. when i asked about the timeframe they could do it by that I was on a tight schedule and was willing to pay literally whatever (because they stay so booked up i understand its tough squeezing other things in) he just handed me back the part and walked out without a word ignoring me.
I'm on a tight time crunch and can't just leave a part there with no price quote or time frame when it has to be done this week even if i have to stand at a belt sander all week, but he wouldn't even give me the time of day... As a cash paying customer in need of something that'd be super quick and simple from a reputable company I've used prior and recommend to many that told me to come in knowing I was in need and then be ignored and turned away is disheartening.
He obviously has the right to refuse any work and in no way am I more important than anyone else, nor is my business gonna effect him if i choose to not come back.. I was just under the impression after talking on the phone to swing it by and he could squeeze me in and knock it out. Then when i arrived i'm treated like crap...
It Is what it is, I won't go back, and i wont recommend them anymore.. I'll be at the belt sander all week, at this point I'm just venting and feel the need to say something since he wouldnt even listen...
Do better Gary.
These people do great work and have years of experience. Jobs are done in a timely manner at a fair price. They are friendly and communication couldn't be better.
Been dealing with Twin city for year's I know the family personally, they are very good at what they do,and reasonably priced I would recommend them to anyone.
Had a 65 289 v8 crank turned here about a year ago. Machine work was excellent and helped me quickly put my 65 galaxie back on the road. Shes been running strong at 60 oil psi since. Will definitely be my go-to for any engine work
Was looking for a series parallel switch for an 1981 Kenworth road tractor and Twin City Auto Machine Inc was the only shop that even knew what I was talking about. Ordered the part and it was shipped fast. Thank you.
Took my Honda crank here to be balanced and polished. They called me to confirm a fear that there was some deep grooves on the journals that wouldn't polish out so a grind was needed. They did a great job on this part for me and I am very satisfied. Entire grind and polish came to $150 which is better than a new crank.
Business hours for this shop are Monday-Friday 8-5, closed on weekends.
Wonderful place and great people.you need head work,block work piston,crank cam,turbo any engine parts gas or diesel this is the place for it.Always very helpful and kind.
Very good job had a 93 Honda civic dx hatchback that had a bad head gasket took the cylinder head off and had it took to twin city had the whole head rebuilt I've had back for about 3 months now and everything is working as it should will definitely be using these guys in the future great job twin city ur awesome homies
Excellent service.
Excellent workmanship.
Very reasonable.
They can even rebuild your starter or alternator. Way better than the refurb junk at the Brick and Mortar stores.
I trust them more over a factory crate SBC made who knows where.
They did the work on my SBC 350 4 bolt main in my 1985 TA converted to a Bowtie motor and it is holding strong as new 10 years down the road and still pushing close to 375 hp!
They will be straight up with you if you ever need any work done which is a rare quality and speaks to why they have been around for ages.
I can't say enough good things about this shop. They're one of the few establishments left that actually cares about customer service and quality work.
I've had them service a 1999 Chevrolet 5.3 engine block and also a 1952 Ford 8N Tractor engine block, and both were spot-on and reasonably priced.
No--they weren't the cheapest of the machine shops I found when I was calling around for quotes--but I made the mistake of using the cheapest one (I won't name the business in Kingsport) on a previous project and I'll only say that after using Twin Cities I'd be MORE than willing to pay the few bucks extra--it wasn't very much more at all and the quality of work makes it worth the difference.
I would most certainly do business with these folks again.
Not good work, not good people skills, not good with the services rendered or the money I paid. had to pay someone else to re-do their work because they wanted to charge me more money and wait weeks to do something that was verbally discussed over the phone and in person.
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