Platt Springs Automotive & Fleet Services in
West Columbia (SC)

Outstanding Customer Service — Deserves More Than Five Stars! I recently called about an issue with my car window, and they got me in the very same day! They ordered the part right away, and by the next day, my car was fully repaired and ready for pick-up. The young lady I spoke with the day before even called to let me know the car was ready and mentioned they did their best to remove some of the tape residue I had used to keep the plastic bag on the window. When I arrived, I was greeted with a warm smile by the same young lady at the front desk and personally thanked by the owner of the company — such a rare and thoughtful touch! This is truly an outstanding business. Their customer service goes above and beyond — they absolutely deserve more than five stars. I highly recommend them to anyone in need of car repairs.

Great people and excellent service. They even called to make sure everything was good with my truck, I would highly recommend

Had a great experience with this company. Will definitely be going back for future services for my 2 vehicles.

They are great and very awesome people. When I was down and my truck needed saving , I called them and they said " bring it to me and we will figure it out!" I listen and im soo glad I did. Very polite and they even take the time to listen to you as a person and not just $$$. I will forever choose them if my true needs help cause they are diligent and willing to stay in the battle til its fixed !! Thank you sooo very , very much for your time and effort on my truck. I really appreciate every thing

I had a great experience with this company! They were highly efficient, excellent communication from the manager, Marcus and the techs were top notch! Fixed our trucks quickly and also got a very fair price! Highly recommend!

Chuck was HEAVEN SENT! The Toyota dealership was going to have me do unnecessary work to the car and for an outrageous price. Chuck was open and honest about every issue and charged a tiny fraction of the cost that Toyota was going to AND did MORE WORK! I will never take my car to another shop. Thank you Platt Springs Automotive!!!

Great service! Speedy and reliable! They walked me through my truck's issues. They explained step by step what needed to be done. Chuck and staff are extremely knowledgeable and friendly! This was my second experience with them. I will 1000% be using them for my diesel repairs!!!! Thanks so much for your hard work and help!!!!

Chuck was such a blessing to me! He went above and beyond! I got excellent service and more than fair pricing! Chuck and Hope are extremely friendly. I brought my vehicle an hour and a half just to have it serviced at Platt Springs Automotive. In this day and age, it's hard to trust people to do the right thing. Chuck has proven to be very trustworthy and reputable. May God bless him and his business for many years to come.

Have always had great service. They are always kind and I feel that take great care of my vehicle.

Where to start with Chuck and his staff and crew...I brought my van in for an oil change after seeing their coupns in my mailbox, and asked to get a quote on a catalytic converter as mine had been stolen. After looking at it they informed me that only a section of the pipe had been cut and my catalytic converter was still there!!! Seems to have been a scam by the auto shop where this happened!! Chuck worked some magic on the cost for me and I came away with fresh oil and a MUCH quieter ride, thanks to their honesty...and at a very affordable price!! They were wonderful and I will definitely be back! I am so grateful to them for all they did for me that day!! Give them a try!! I'm sure their coupons have hit your mailboxes too!! Good honest people who DO seem to care about their customers!!

We've taken our vehicles here off and on for many years. They are always honest and fair. Michelle explained our recent issue to me very well and was a pleasure to deal with. The owner even stopped us on the way out to show us what had been wrong. I would highly recommend this shop. Chuck, the owner, is still awesome!

RUN!!!! Save your money and go elsewhere. I purchased a van about a month ago and after driving it around I noticed smoke coming from the passenger tire. So I took my van to these guys who informed me that I had a bad wheel hub and it would cost $482 to repair to which I agreed. The next day got a call that the van was ready... chuck explained that he checked the brakes, rotors and ball joints Everything looks good he said. I took the van home which is not far from the repair shop and park it. A week later I drove the van around and noticed that smoke was coming from the same wheel hub that was replaced. Took it back to the shop and was told that the brake calibers was rusty and stuck out. My ball joints were also bad and needed to be replaced. Chuck said it would cost over a thousand dollars to be repaired. NO SIR!!!! You said that everything was good the first-time you inspect the vehicle. And now you noticed all these issues? YOU MAY HAVE SCAMMED OTHERS... BUT NOT ME!!!! I had my van towed to another shop.

My family and I have been taking our vehicles for maintenance and repairs here for over 10 years. Chuck and his technicians are always honest, helpful and thorough. The service is fast, high quality and economic. I highly recommend Platt Springs Automotive.

Chuck and his guys are fantastic! I bring my entire fleet of work trucks here and everything’s always been great. Great communication. Great service. I’ve been to a lot of other shops and there’s not a shop I trust more the Platt springs auto. They will continue to get my business.

Terrible customer service. Place loves to overcharge customers and not fix the issue. Looked at my bill and they charged me twice for my a/c evac and then when I disputed it with the office lady she became rude. Will never use this mechanic again and suggest you stay far away. Don’t get ripped off like me.

Mom's car wouldn't start, they arranged to pick it up, diagnosed the problem, called to provide a quote, parts ordered, repair made, cost within quote, arranged to return vehicle, communication was great, prompt and courtesy service. I highly recommend!

Never bring my car her again. I dropped it off, only to call 5 hrs later for them to tell me they hadn't gotten to it. So I say im coming to pick it up then they wanna say they checked it out. Did not put it on the diagnostic machine but still charged me 62.50. Only to tell me whats not wrong with it. After I told them what the problem is. Total rip off.

Many thanks to Chuck and his crew, as they provided outstanding customer service and excellent workmanship. The staff was courteous, honest, and professional, all while providing timely and convenient service. The price was very affordable, and as advertised up front. Highly recommend!

Very nice guys. Honest. And will work with you to make sure you are safe and on the road again within no time. I bought a car with quite a few issues and these guys have gone above and beyond for me. Highly recommend them! Chuck and Drew are awesome. Can’t remember the other guys name, but they are all a wonderful crew. Thanks guys.

I came in as a walk-in on a Wednesday to get a muffler installed. Turns out their exhaust guy was off that day and the kind receptionist said they were busy and recommended me a shop down the road in case I was in a hurry, which I appreciated. I told her I wasn’t in a hurry and left my vehicle so that they could work me in when they could. I never received a quote like they promised but they called back the next afternoon to tell me that my vehicle was ready. The price was fair. The welds look rough, but I don’t know anything about welding so I can’t be mad.

After a lot of frustration, they did finally get my truck wiring issue fixed. It took 3 attempts, but the issue was a wiring problem that I know from professional experience can be difficult to diagnose. Further, they did not charge me again to fix it. I was very frustrated, but in the end they did me right. My one pet peeve is that I told them in the beginning what the problem was (I do not have access to the right facilities or tools to make repairs, and I am also disabled by a shattered knee) but they ignored my input and blamed it on something else. I have over 2 years automotive service manager experience, and 20 years shade tree mechanic experience, so a wise man would have listened to my input. I do recommend them for the simple reason that they are an honest shop. Their prices are much less than Firestone (where I was a manager), and their work is excellent. Shawn (their service writer) is a darling, and a pleasure to do business with. I have not found a better shop in the Columbia area. I expect to update this to 5 stars upon my next visit.

Professional truck mechanical repairs. I'm going to have to wait until the repairs are complete to judge accordingly. I expect a fair price for the truck's repair. & I'll be grateful. & 100% job professional experience, well done. & A responsible price for the services. Very quickly accomplished. Thank you very much appreciate your mechanical repairs. I James Leon Jenkins. Protocol family contractor LLC. Thank you very much appreciated.

What a wonderful company! It was Friday afternoon, after the hurricane, and one of the couriers had a blowout on one of the tires. Jeremy came with a new tire and fixed it, he got us back on our way with minimal effort! He kept the driver and I informed (I'm in Summerville) every step of the way and we appreciated his kindness! We will be keeping this great company as our 'go to' the next time we are stuck in Columbia! Thank you for your EXCELLENT service!

Steve and his crews are great!! They have always fixed my vehicles in the time that said they would. I strongly recommend trusting them with your cars.

Very honest and reliable service. I had to have a new exhaust put on my Z71, and they brought me back while the truck was lifted to show me what was wrong with it before moving forward. I will certainly do business with them again when needed.

I am the Warehouse and Maintenance Manager at ASAP Expediting & Logistics. Jerry came to me over the summer and ever since I let him and his team take care of my vehicles, I never made another call for my service repairs. These guys are the BEST. They're not just "Mechanics" that do the bare minimum and take your money. They're professionals that treat you like your family as soon as you walk in the door. Because I have a fleet of vehicles, Jerry and his partner Donnie have a service truck that they bring and they will do any repairs they can right in my lot. And if it can't be done in the lot, I get it to the shop and it's fixed as quickly as possible. You're never just a number at platt springs, you're a PRIORITY. I guarantee once you use them you'll never have to make another call!

This automotive shop is the best I've ever dealt with. Owners and mechanics are nice and often funny. They are very knowledgeable and easy to understand, even to the less auto savvy such as myself. You go in as a customer and come out feeling you were treated person instead of a cash cow