This rating is based on customer reviews, inventory size, pricing, and service quality
Customer sentiment for O'Reilly Auto Parts in West Columbia, SC skews very positive: 91/100. Reviews praise exceptional customer service—knowledgeable, hands-on help with batteries, headlights and quick diagnostics, often installed on the spot, with generally fast checkouts. Pricing is viewed as fair, though one note about inflation; some deals cited. Stock is reliable (filters, lug nuts, etc.), making parts easy to find. Weak spots: a gift-card scan failure, a denied battery swap, and one poorly secured install suggest occasional training/warranty hiccups. No feedback on yard organization.
What clients say about O'Reilly Auto Parts in West Columbia (SC)
I had a wonderful experience here today. I originally stopped by the Advance Auto down the street but the guy at the desk was extremely unprofessional so I took my business here. Everybody was super helpful but Bo went above and beyond to make sure I was completely taken care of before I left. Highly recommended. They'll have my business from here on out.
This morning driving from NC to SC a deer ran out on 26 and hit the front right side of our car. I was able to get off the interstate and to your O'Reilly's store. Manager Guy came out to assess the damage then fixed the underneath to keep it from dragging on the road and get us back on our way. Guy helped make a bad situation better with his kindness, knowledge and assistance! I highly recommend this business!
Went in to get a dash light and battery checked. First guy was "already closed and couldn't help me". Another guy came and I explained what was going on. He had trouble getting the hood of my car open and then trouble with the stay bar. Checked the battery and was told it was bad. He said it only indicates good or bad battery not if it just needs a charge. Says nothing else and walks into the store. I did go in because I guess I needed a new battery. He brings up options, I chose and paid. He went to install the battery. He said i don't know how to install your battery, you have a lot of wires. Do you know anyone who could install it for you? I said no. He fumbled around and got it in. My car started and got me home, but I don't know if it was done correctly. People who don't know much about cars rely on those businesses that do. This was a horrible experience!! EDIT: Had my son in law look at it. They guy didn't secure the battery in with the bolts!!
I went in for headlights and needed help. The manager whose name is Guy helped me out big time! I couldn’t figure out how to put my new headlights in and Guy stood out in the rain helping me!! Great customer service I will forever be going back to this store personally.
Manager refused to swap out batteries less then 18 months old. Waisted my time asking me to leave them only to be refused in the end. I won't be back for anymore of your cheap crap!
When customer service has gone down in many places, the customer service here was above and beyond. Thanks to Jerry and Wayne I was able to drive away with my tire fixed. I could not have asked for a better two gentlemen to help me with my issue. Thanks O'Reilly for hiring these two!!! You have two Gemms!
I wanted to take a minute to give a good word to this O'Reilly's, a man named Daniel really helped me out today. I was driving my truck when my battery light came on, they tested my truck out and it turned out to be my alternator. They set me up with a new alternator, I was able to change it out, and Daniel personally did everything he could to help me, and I was able to get right back to my day. Thanks again man
Incredibly friendly staff. Went above and beyond to help me address an issue with my battery. Would definitely recommend to others just based on the friendliness and professionalism.
After leaving advance auto parts in South Congaree South Carolina I was very disillusioned. I went to O’Reillys the new O’Reillys in South Congaree and I got excellent customer service from Emmanuel thank you Emmanuel I will be back.
3241 Charleston Hwy, West Columbia, SCRecycling center
Website
