Firestone Complete Auto Care in
Allentown (PA)

A+++ 03-01-2026: Mark P. is a superb manager with superb customer service skills!!! I will be a repeat customer at this specific location solely because of him.

Came in today for a tire plug for the second time this year. They were quick with the repair and the staff was extremely friendly. The front desk, Ken was very helpful and kind.

I called this morning for a state inspection, emision, and oil change. I needed to get it done on short notice, realizing that my inspection expired at end of January. My call was picked up by Ken. He was extremely professional and accommodating. I went over at 9:00AM and they immediately began the service. I discovered my insurance card showed expired, but Ken assured me it would be ok if I texted a photo of my new card, which never made it to my glove box. Car was finished early afternoon. Ken went through everything that was done. Service was prompt and thorough. Customer service provided by Ken was exceptional!

Service was fast, I needed an state inspection same day and they were able to fit me in with 10 mins. The process took about an hour I even left my pa licence home and they let me go home and come back and kept my spot with the the tech waiting for me. Thanks Firestone and Mark!

Amazing customer service! The staff are friendly and the prices are great. They changed my Alternator and did an alignment quickly and efficiently. Will be going tho this location for my vehicle services. Joey was the employee that helped me.

Joe did an excellent job he went above and beyond to make sure my vehicle was taken care of always called with updates customer service was phenomenal. Everyone took excellent care of me as a customer . Would recommend to anyone looking for excellent service .

Mark and Ken at the shop helped me out today and I highly recommend them. I had a nail in my sidewall and tire was under warranty and got it fixed super quick after this snowstorm. I cannot thank them enough for taking me right in and getting it done.

Our Chevy Trax needed an oil change sooner rather than later. Made an appointment yesterday and got the car in today. Ken provided excellent customer service and even got a coupon for our oil change! Grateful with the budget limitations nowadays. Car is driving so smooth again. Jane and Joe Hontz

These\nGuys are the greatest they all have great attitudes comma very willing to help comma and very experienced to explaining everything. I started coming here instead of driving to the dealership because it was convenient and again. These guys are awesome to deal with.

The employees of Firestone on airport road always treat me like family. They are fast and efficient. If problems do arise, they reach out with a different game plan. I will recommend anyone to come here and the prices are fair.

I have been a customer of this Firestone location since opening (previously I went to the Whitehall location). The customer service here is outstanding. I’ve had a positive experience interacting with everyone here, but Ken always goes above and beyond to get us in and out as quickly as possible, while making sure our vehicles are well maintained. I will always recommend this Firestone location.

I have been a firestone customer for decades and i appreciate the service provided to me. On this date I was on vacation in Allentown, PA and had a tire blowout. I was able to walk into Firestone without an appointment and had the team replace all 4 tires in within several hours. I was impressed with such quick service without making an appointment. I was able to enjoy the rest of my vacation and feel safe on the roads of this driving trip. Thanks to everyone at Firestone.

Great place I was short on time and needed tires for my car and Mark helped me choose a quality tire for a great price and had me out real quick with a new set and a wheel alignment.Also the tech that serviced my car gave me some very informative knowledge on maintenance intervals. Highly recommend you give them a visit for your vehicles needs.

Had appointment for 11 AM on Monday to put on winter tires. They did not finish until 3:15 PM and was a long wait. I was told it would take 1 to 1.5 hours. I felt that I had to pull teeth for updates and also it took way to long to complete this basic service. The service people really did not care or provide reasons for the ridiculous wait. Not even an apology for this terrible service. This was not a drop off but an actual scheduled appointment for tire change and to sit there hour after hour with no explanation is ridiculous. Then to add insult to injury, when driving home I saw that the tire pressure was between 55 to 64 on my tires when it was to be 35 to 40. The tech must have followed the recommended pressure for the electric version of my vehicle and not gas. Luckily I caught it and fixed it myself. Your center either overbooked customers, were understaffed, or have no idea what you are doing. I won't be coming back here.

MARK IS ALWAYS AWESOME WHEN I COME IN! He always remembers me, always tries to give me the best deal available, super high energy and personable. HE is the reason why i always come back to firestone. he actually CARES about his customers!

I had the pleasure of getting service at this Firestone location. I am a first time customer of Firestone, and was very please with the service we received. Our car had an issue and due to its under warranty we had a bit of back and forth with the warranty company. The employee that helped us was Mark, he was beyond professional, kind, and created an environment of open communication. He worked with the warranty company to make the process seamless, he kept us updated through the entire process. We are so pleased with Mark and Firestone, they stand behind their word and the work they do. Grateful we went to this location.

My only critique of Mark and this location is they got the oil change done TOO fast. I had to get back to my in-laws significantly faster than I anticipated. Thanks again!

Went in for an oil change and the service was great! Mark was very friendly when helping me out and Jonah kept me informed about what was going on with my car. I’ll definitely be coming back for any other service for my car.

These guys are the best. I love coming here and getting service done to my car. I drive a Hertz fleet vehicle….Uber driver….and anytime I have an issue with the rental I am driving this is my go to place. Ken is an excellent employee and makes me feel welcomed. He always goes out of his way to help me, even though it is not my own personal vehicle he doesn’t make me feel unwelcomed(not a real word) or bothered by me being there

I just wanted to give a big thank-you to Ken and the team at Firestone! I dropped off my car after finding a nail in one of my tires (which I originally bought here), and Ken was so kind and diligent in helping me out. He made sure everything was checked and repaired quickly. Really appreciate the great service — it’s always nice knowing my car’s in good hands here!

I had a fantastic experience at the Firestone Complete Auto Care in Allentown! Mark was absolutely wonderful—friendly, knowledgeable, and went above and beyond to make sure everything was explained clearly and handled smoothly. It’s rare to come across someone so honest and dedicated to providing great service. Laurie was also amazing! She was extremely welcoming from the moment I walked in and kindly directed me to the waiting area while my car was being worked on. She’s a great front person who makes you feel comfortable and well taken care of. Overall, both Mark and Laurie made my visit such a positive experience. I’ll definitely be coming back to this location because of their excellent service and professionalism.

I have been going to this Firestone facility for years now, and I have yet to be disappointed. Shoutout to Ken who has been patient, upfront, and absolutely helpful. Despite having been a tough customer (stopping in right before they close, nitpicking orders, etc), Ken has been an allstar! Thank you, Ken, and to all the guys at the Airport Rd Firestone for all your hard work and integrity!

You had my car for almost 24 hrs with working time 12 hrs to complete an oil change and new tires Timeframe was never communicated with me. I have had this service done two other times and it took about 2 hrs didn’t attached the undercarriage mat correctly so it dragged on the ground. I had to come back to have that attached correctly.

I felt unsafe driving after discovering that my tire had a slow leak which resulted in the tire becoming bald prematurely. I had purchased all my tires from only Firestone in the past and wanted only Firestone to look at them. After getting advice and options from one of the customer associates, I made an appointment to have all my tires evaluated for a minimal cost. I was able to make an appointment at a time that was very convenient and low peak times. My time waiting went by fast as I was able to take my laptop and work from the waiting area. I was impressed with the detailed evaluation and recommendations. I would definitely purchase from Firestone again. The staff was friendly, patient, and accommodating with my multiple questions. Thank you a great customer experience.

Super happy with my experience here! The staff was really friendly and made everything easy. They got my tires changed quickly and at a fair price. My car drives so much smoother now. Definitely recommend this shop!

I had such a great experience at this tire shop! From the moment I walked in, the staff was friendly, knowledgeable, and professional. They took the time to explain my options without any pressure, and I really appreciated how honest they were about what I actually needed. The service was quick and efficient—I was in and out faster than I expected. On top of that, the waiting area was clean and comfortable, which made the whole process even smoother. My car drives so much better now, and I feel safe knowing the job was done right. I highly recommend this shop to anyone who needs tires or service. It’s rare to find a place that combines excellent customer service with great prices and quality work, but they truly delivered!

I had picked a nail in my tire, it was close to Firestone from closing on Monday evening. But the staff and Manager were very polite and friendly. They took care of my nail issue no problem, they patched my tire and had us back on the road in no time. Great customer service. Thank you again. Highly recommend.