The UPS Store in
Harrisburg (PA)

This review is not for this location but I hate how ups chooses delivery dates before getting package. It’s like false advertising. I wish ups would only update tracking once they have physical possession of it. Again not for this store and if the manager can lead me to a more complaint issue here, please let me know and I’ll remove review.

I went in today to drop off boxes that had pre-paid labels. When I arrived, the employee at the front said they could only use one label per box — which is obvious. I explained that I had four labels but only three boxes. At that point, he turned to the woman next to him and started laughing hysterically. I was completely confused about what was so funny and just stood there as they continued laughing. He then told another employee that we had three boxes and four labels and kept laughing. That employee also told us we needed to take some items out and move them into another box so they could print all the labels at once. After I explained that the labels had four different barcodes, they finally printed them. I did not appreciate being laughed at and having my time wasted. Please train your staff to use common sense and treat customers with respect.

Please train your employees on Amazon labeless returns. Went to drop off 2 packages that were all labeless returns via Amazon option which gives you a QR code to print out and take to the ups store for them to scan. I was denied drop off due to the misinformed individual at the counter saying I have to have a label. This is not okay.

I was trying to make a return to Amazon and the guy didn’t know what he was doing, he tried putting the address as my address for the return and then I had to explain it 6 different ways until he finally figured out what I was telling him. I also didn’t know that Amazon had already sent a paid shipping label to my wife, so they said the return was going to cost $140 dollars when the item I was returning cost about $160 dollars. What would be the point in returning it? I’m pretty sure that the computer says whether or not is a paid label or not. So by the end of my visit I didn’t get to send my package and now, unless Amazon sends another paid label, I’m going to have to pay for it out of my own pocket. Worst ups store I’ve ever been in, I’ll be driving to Etters to make my return because I can’t stand the customer service at this location. I’d give less stars if I could

The sad thing is you have no option to go to a different one they are not as close together as Starbucks. Today I had to drop an item sold on EBay and I was locked in to UPS. In this store was an experienced staffer and a newbie, the trainer felt she was best served doing a finger print thing . The newbie thought my item would be perfect in a box 3” too small. Bottom line I lost 30 minutes of my life I will never get back. Find a different place to ship.

My wife made an appointment today March 29, 2025 at 1130 am to get her finger prints done for a clearance. When my wife showed up at 1130 they told her "the person that does the fingerprint is not here, but will be back in 20 minutes". So 20 minutes goes by and my wife walks back inside and they say oh it's gonna be another 30 to 45 minutes until the person that can do the fingerprints gets back. Keep in mind she had an appointment at 1130am. My question is, where did this person go for that long? This needs to be addressed. Unacceptable to have an appointment and then have to wait over an hour past your appointment time because somebody wanted to leave work for an unknown reason. UPS needs to look into this location. It's instances like this that make people want to travel outside of Harrisburg So they don't have to deal with locations like this.

I just had an issue with me trying to return 9/10 items from Amazon, Nimisha Patel was incredibly helpful and went above and beyond to resolve all my major and complicated issues. She were extremely patient, knowledgeable, and truly made me feel valued as a customer." "The staff was incredibly attentive and friendly, making my return experience less stressful. They were proactive in anticipating my needs in printing the labels and went out of their way to make the return smooth with so many items and boxes ." "From the moment I walked in the UPS STORE , I was greeted with professionalism and a willingness to help. They quickly and efficiently resolved my problem, and I was very impressed with their level of service and dedication." Again thank you Nimisha Patel I will order from Amazon and will rest assured my return process will be a piece of cake ??

I have been coming to this location for the last several years for Amazon returns and other package mailing. Almost always either have no wait at all or a quick moving line. Very kind and incredibly helpful staff, efficient service, and get what I need accomplished without hassle.

Do not go here to get fingerprinting done. I had scheduled an appointment scheduled weeks in advance and made the drive to find out there was no certified technician available. The girl also said I should call in advance but shouldn't having an appointment signal that I will be coming? She also said she tried to call everyone scheduled to reschedule but I did not receive any phone call. So overall, very unprofessional do not come here for fingerprinting and maybe their other services too because of their poor customer service skills.

Poor customer service. I shipped a package from this store, only to have it show up back on my doorstep as "undeliverable" the next day. Presumably, either the label was never applied or it fell off at some point (the box was brand new and had no pre-existing labels, and the original label was nowhere on it). I understand that mistakes happen, but when I returned to the store to have it re-shipped, I was told that I would have to pay for a new shipping label, and that my only recourse for a refund would be to wait for UPS to conduct an investigation and (hopefully) find in my favor. I was told that this process would take about two weeks. Obviously, that is not a reasonable solution - at bare minimum in this scenario, I would expect that my package would be re-shipped at no further charge to me; whether that is accomplished by refunding the original shipping cost and charging me for a new label or comping the shipping costs on the re-ship doesn't really matter. I fulfilled my part of the transaction by providing a clean shipping container, a verified address, and proper payment for the service - at that point, I am owed the service I have paid for. I understand that it potentially hurts the store's bottom line, but that is one of the costs of doing business. I did eventually get my refund from the store, which is why this isn't a 1-star review, but it took 40 minutes of discussion with the manager to get to that point, which is frankly absurd. I was also promised that they would be filing a claim with UPS to figure out what had happened and that I would be kept in the loop. However, it's been almost 3 weeks, and I have still received no communication on it, so make of that what you will.

Most helpful! I needed fingerprints from an FBI approved site and chose to use Certifix. I went to a UPS store in Lemoyne, PA and spent a very frustrating 45 minutes taking digital fingerprints that were eventually rejected. I returned to the same store and attempted a second time with the same results. I decided to try this UPS Store and Krishna offered to help me. I took my first set of prints and he immediately noticed my worn fingertips. He called the vendor and held him on the phone as I went through the process while getting a verbal confirmation that the print was acceptable. The reason I am going through the experience is because Krishna went out of his way to accommodate me. Getting the fingerprints submitted was extremely important and gad he not been paying attention or called the vendor, I would have been out of luck as I didn’t know any better. The store was BUSY and I certainly understand why. I will remember this experience every time I need shipping services or supplies. Thank you Krishna for caring. Pat Edge

Don't bother. It's a family owned business, so nothing is ever done. I waiting there at 8:25. They open at 8:30, and they didn't open the door until 8:50. She took the clipper blade worth 300 bucks I had already in a box and dumped them into a different box. All you hear is them banging together. Woman have you lost your mind. I wasn't rude to her about it. I told her the price and let her know you can't do that. They were not damaged and I just brought the wrong ones. If you break them I'm responsible. Even if i wasn't responsible they are still good to use. She put her finger in my face and talked to me like a lil child. Now mind you, I'm in a manual wheelchair. She stopped helping me to go help a different customer. I was the first one in there. When she saw that I was recording she told her family to be quiet and that I was recording. Smh. This should have been a easy visit.

The customer support was phenomenal! The young man whose name starts with K (sorry I can't pronounce nor remember his name!), at the Union Deposit Store, was the most helpful and ingratiating young man that I've ever encountered in any store! I so appreciated him, and hope that he'll be there if I ever have to go there again!

Very friendly and helpful with helping print my labels and helping with my self service Amazon return. I didn’t get the woman’s name at the counter but she was very pleasant. Will continue going here for my shipping needs.

Poor customer service. The guys in the store were very rude and disrespectful. I returned a merchandise from Amazon in its same box and they refused the box because it was torn. They made me purchase tape from the store, then tape the sides of the box closed. They said I couldn't use their tape dispenser. There was a customer in the store who offered to help and the store refused to listen. I never thought I would be saying this, but the guys in the store spoke in their language and obviously their culture disregards customer service and only tried to get more money out of me. Needless to say, I will continue to leave reviews about this poor service at this store. UPS should be mindful who they hire and allow to open up stores under their brand.

Not an ideal UPS to give ur business. Although both the young persons who waited on me were nice, they seem to not be very knowledgeable on their available services/processes...I was there to do shredding and I had an appt...but they were clueless....when they finally realized what I was requesting.... I paid over $70 for 27lbs of paper...I then had to stuff my paper into a covered recycled trash bin with a slender slit opening which became very difficult as it was already partially full....I was inside this store for over 30minutes trying to stuff paper into this bin...yep not going back.

Beware when making Amazon returns to this location. If your package originally came in 2 boxes and you try to return it in 1 they will ask if you have the original box the package came in. If you say "no" they will not return your package unless you have the original box it came in. Long story short, its a scam to try and get you to purchase packaging from that store. I've talked with numerous people from Amazon and they do not require the original box it came in like this store is claiming. Just take the extra time and go to the Hershey, PA location. I've never had issues with the Hershey location and the staff is a lot more helpful and efficient compared to this one on Union Deposit.

I had returns from Amazon. I do Amazon returns a lot. I never had any issue with any of the UPS stores before this one. Without going into the whole story there is a severe lack on their part of patience, understanding, and communication to customers. I see it every time I go in there. This is first time I was personally affected by it because my return was not done as usually is by Amazon. I was not prepared to have to pack my item for return myself. In past Amazon always did no box no label. I had thought all their returns were done this way. When I attempted to explain my circumstances and my need to resolve the problem without returning tomorrow the young lady cut me off and made a smart mouthed comment to me that was not at all appropriate for the situation simply because she misunderstood me. I wasn't even working with her but with the young man beside her. He did resolve the issue. I think this place just needs to have training to show more patience and have effective communication with customers.

I felt bad for the two employees there today. Seems like the manager was available via phone call but not in person. Amazon return for 2 items that the manager insisted I have to package together which would have damaged the items. Instead I just had a chat with Amazon and get them a second label instead of doing all this packaging. If the manager was present this would have been an easy solution.

Scheduled notary services here. Had my reminder email for the appointment. Got there 15 min early. Upon arrival was told the notary individual left and wouldn't be back until after 1pm. Questioned why they would leave when I had a scheduled appointment. Never received an email or contact saying anything changed or for a reschedule. No one else to cover while they were gone. Rather then waste time coming back at 1pm. Went up the road to the mall. Had my notary services done in less time then I waited in line at UPS. Disappointing.

Wow! 2 bucks for them to print a label to ship A UPS package? Of course I want told that until after she printed it. Poor customer service! After I complained about not being told before, all she could say was "sorry". I recommend a different UPS store. I will not take my packages here anymore for anything.

I’m a fan of UPS carrier services but this is the absolute worst location I have ever been to. First, they don’t know how to send out of the country. Second 3 people in the store not one knew nor did they know how to box picture frames. Third, they send people to the car to wait for a manager to show up. People have been waiting for 45 minutes and then the manager still didn’t show up. Than the employees had the nerve to even come out a say be patient. Like are you kidding me?! Absolutely disgusting!! Sad because it’s such a convenient location. However Business bureau needs to know about this place!! That place need to be shut down. #Awful!

I sent my package overnight and paid $84.24 dollars and my package arrived 4 days later. It was very important. This caused me a lot of trouble in my business. I was upset. Then I complained about this to the store manager and asked for my money back. She was creating excuses (they were busy etc). Of course! I am busy too and that is why I pay $84.24 for an envelope to be delivered. She said ok she had to process my complaint. This happened in September 2022 and then I personally went to the store 3 or 4 more times and I still did not get money back as of today which is December 15, 2022. This is awful. I do not understand why they are not doing their job. Incompetency or do they get money for themselves. What is it. I do not understand.

I no longer will do my business here, I've sent out 298 packages in less than a year, using this store, just recently they hired a new employee just decided to argue with me over and over about an issue she really knew nothing about. I do not need the unpleasantness of this type of employee. I will be taking my business at a corporate ups! Then I will deal with ups directly. What a shame, good help is so hard to find, owner and mother are very nice but they aren't always there.

The unsettling and rude manager REFUSED to take my PREGNANT wife's fingerprints for her new job. ONE of her fingers didn't work after a couple attempts, and he rudely told her that her hand was too "difficult" and asked her to leave. I have gotten prints done MANY times before, and everybody knows that sometimes it takes a few attempts. But this man was so desperate to not have to work that he rudely told my wife to leave, which has had a very negative impact now on her ability to start her new job - all because he didn't want to do his job. I called and left my information with one of the employees, and guess what? The manager never called me back. From what I've heard talking to others, this sort of despicable behavior is not out of the norm for him. Go elsewhere, where people actually do the job they are paid to do. EDIT: Thanks for the response, Bud. You must have an amazing memory if you can specifically remember who I am referring to an entire 30+ days after her visit. I know for a fact that you did not spend "over 20 minutes" helping her, because she messaged me before and after the ordeal, and 20 minutes had not transpired. But nice try. It's also a curious thing that you claim her prints were "nonexistent," seeing as she had no issue whatsoever getting them taken elsewhere. She also said that you were incredibly cranky and made her feel uncomfortable. She is one of the kindest people in the world, so it takes a very special kind of rude to not get along with her. Here's a free business tip: Do your job, and don't be rude to people - especially pregnant women - simply because you're irritated that they are making you work. We're not the only people who have had negative experiences with you. You're the problem, be an adult and own up to it.

I’m really unsure as to why the reviews for this UPS location are so terrible. My numerous experiences with this store’s associates in the last 9 months I’ve lived in this area have been nothing but helpful, courteous & kind. In case any of the critics who wrote some of the nasty reviews are reading this, nearly every single store has a shortage of workers due to the pandemic & (I’m sure) many political arguments that people could bicker about for hours. However, the prices are reasonable in comparison to its competitors, the associates and owners are nice and the services are what you would expect for mailing/packing/printing. If you have any issue in regards to a location’s ability to complete a service, simply go elsewhere. In terms of a recent experience with UD UPS, I was recently forced to leave my apartment due to unforeseen circumstances. I had to purchase a temporary private mailbox (PMB) and had a great experience with a young associate who took the time to carefully fill out my paperwork as he was new and his boss wasn’t in the store. (I’ll add to my review if I find out his name!) He helped me select a mailbox that fit my needs in regards to rental time & size. I walked out of the store feeling confident that my mailbox was under 24/7 surveillance and was in a store with staff that could assist with future needs. If you are too impatient to wait in a short line and ignorant enough to mention a business owner’s race, go elsewhere and maybe read a thing or two about diversity and COVID-19’s effects on our world. The world needs more kindness and I’m glad the employees at this location uphold that along with the other values I mentioned earlier. Thank you!!!!!

This store has been without a doubt the absolute worst experience I have had in regards to delivering a package. For your own sanity please avoid at all costs. To start, I was having a package sent out overnight to this store to be held and picked up out in Harrisburg. When the recipient of the package got there, she were told the package was sent back four minutes prior to her arrival at the store, to the original shipping destination. She was told this was because she didn’t call ahead to let them know she was coming to pick up the package. She did call ahead, four times in fact. Nobody at this store location seems to know how to operate a phone, because each time she called it went to voicemail. I proceeded to call the store to try to figure out what happened. I called 12 times in two hours, each time going to voicemail. The past few days I have called to speak to a manager about the issue at hand, and whenever I am lucky enough for the phone to actually be answered, there is never a manager working. I guess a ghost runs the store, although if that were the case it would probably operate better than it currently does.