PennDOT Driver & Vehicle Services in
Harrisburg (PA)

If there were an Olympic event for title and registration work, Mary Yoder would be bringing home the gold.

Mary was incredibly thorough, patient, and knowledgeable throughout the entire process. She took the time to make sure everything was correct, explained what needed explained, and somehow managed to make a trip to handle PennDOT paperwork genuinely enjoyable.

She was efficient without ever making me feel rushed, had a great sense of humor, and even shared her recommendation for the best apple-picking spot in Adams County. By the end of the visit, I felt like I had accomplished everything I needed to and picked up a local travel tip as a bonus.

Also, and this may be a first for a government office review, the atmosphere around her desk somehow smelled pleasantly of blueberries and fresh copier-paper ink—a strangely comforting combination that perfectly matched her friendly professionalism.

PennDOT is lucky to have someone like Mary. Outstanding customer service from start to finish.

It was a breeze. Short lines and short wait time. Very well organized

Always quick for me but every visit something new is discovered that I need magically when I never had to jump through hoops before. Like pleasing a whining ungrateful child

They are not helpful or willing to work with you and do not call the customer service line. They give the wrong information and the dmv says it is not connected to them . BEWARE!!!! They have an attitude And unprofessional. Not knowledgeable

I visited this PennDOT location today and had a frustrating experience with the ticket system. My number was 397, and I watched the screens move through surrounding numbers while my number appeared to be skipped. This caused unnecessary confusion and extra waiting time.

Customers rely on the numbering system to be fair and organized, so I hope management reviews this process to make sure numbers are not missed or skipped in the future.

I do want to note that the manager was professional, patient, and helpful once I brought the issue forward. She took the time to listen, documented the incident, and said she would look into confirming what happened. I appreciated her professionalism and calm attitude. My review is simply to raise awareness and hopefully help improve the process for future visitors.

Came here on a Friday around 3pm to pick up a title, there was about 40-50 people waiting yet from start to finish we were in and out in less than an hour! We were so impressed at the efficiency and easy experience

Surprisingly fast service and pleasant staff all three times I've gone for myself or my friends. I barely get through a chapter of whatever book I bring with me.

Best DMV service I ever experienced. Needed a duplicate title. Arrived with all paperwork ready. I was in and out of there in less time than it took to write this review. Everyone was super helpful and there was almost zero wait time. Surprisingly efficient! Great job PENNDoT!

If you need to go here, i suggest you go VERY early. I got here Monday at 7:39am (9 min after opening) and was 16th in line just for titling questions. The man handing out the tickets was nice! But after 8am, it started going quickly. The woman that helped me had a lot of purple on and it looked fabulous on her she was very nice and helped me look up the situation for my title! Thankfully i already had their forms filled out prior to arriving so it was very quick for her to process it. But im thankful she was helpful because the bank that released my title had me running in circles and i didnt even know if i showed up here, if it would do me any good.

However, i did try calling here prior to going over and it told me "sorry theres high call volume, call again later" and the call ended. But i like this location. It has a large parking lot. Theres a good bit of seating.

The security guards are some kind of special but the people that I actually needed to talk to were polite and helpful. I decided to ride over on my friend's foldable electric scooter so then I just fold it up and carry it like anywhere else I go. Beavis and Butthead (especially disappointed with the brother officer) insisted that I leave it outside but could not guarantee it was safe nor do they have anywhere to be able to lock it in. So I said that must mean you are taking the liability if something were to happen the same way that I had to in order to borrow it. They said that they could not do that which didn't make sense to me since it was perfectly safe with me they are now confiscating it to be outside and unprotected but also can't or won't accept the responsibility for their decision and request. I'm not a lawyer by any means so if anyone could provide insight on where the liability would lay if something were to happen to it I would be interested to understand how they are going to tell me to put it outside, a device designed to be carried between uses, not have a safe way of doing so, but also not accept the liability that they are now causing. Had a similar issue when I stopped in during a bike ride but at least that made a little sense sure to the risk to others because of the footprint of a bicycle. Overall this location is hit it miss depending on who you encounter.

The place needs a thorough scrubbing, but the staff was knowledgeable and lines moved as fast as can be expected. Accomplished what we came to do

We all hate going to the DMV but if you get there early you're in and out in 13 min. Have the right documents and they're absolutely efficient.

I went to renew my driver's license. I had already paid for it online and was able to get in and out very quickly. Most of the staff were friendly and helpful. I was very satisfied with my visit to this PennDOT facility.

They have repeatedly given me bad or NO information and it led to my license staying suspended a month and counting AFTER I paid everything I had to pay. They give you no sort of help and their point of escalation gives you no help and attitude. You have to wait WEEKS to get things processed once you do decipher the correct course of action. You have to wait WEEKS just to see if they received your paperwork. They make up rules and policies on a whim and can’t show on their website or anywhere else where they come from. They give outright conflicting or contradictory instructions. Penndot is one of the biggest reasons im leaving PA.

Every time I come to this location, it is either closed or utterly ridiculous with wait times. Closed today for a little rain? If you are
planning on closing anytime you feel like it, and not having enough staff to accommodate the flow of this area, then I strongly recommend you consider opening other locations or offering full service for ALL transactions online! How do you expect anyone new to the area be able to complete any transactions within 20 days?? People take time off work to come to these places! Not all of us are government workers and can take time off whenever we want. Pennsylvania is the worst! Do better!!

I've been here a few times in the past. Put a more recently, I went on a MondaySMDH! Was there almost 3 hours...WARNING...WARNING!! DO NOT GO MONDAYS!! All other places are closed or only with limited services...Damn! What was I thinking?

This place is amazing! I had to obtain a duplicate vehicle title and, due to it being owned by my company rather than by me personally, it was a bit more complicated than it would otherwise be. I walked into the building at 2:35pm on a Wednesday. The first person I spoke to (a security guard) was smiling and friendly and showed me where to head next. The person who next gave me directions also checked me in at 2:37pm and gave me a ticket with a number. I looked at the screens around the room, watching for my number, and it immediately appeared as the “next in line” along with a window number. I never had a chance to sit down! I walked to the window and was greeted by a very friendly person, I explained what I needed and then we had a friendly chat as she prepared my paperwork. She gave me my documents and indicated that I could pick up the title at the next window. Another friendly face greeted me at the next window, he checked my documents and then handed me my duplicate title. I walked out of the building at 2:48pm. We had to drive about two hours round trip, but it was more than worth it. What a great experience!!

Austin and Kimberly were the most incompetent and rude customer service representatives. This is definitely not the job for them. Comical though...I will give them that. As Austin said in the call "no worries!" after they waste 40 minutes of my time.

I recently moved out of state and have been dealing with title issues for months. While the issue couldn’t be fully resolved over the phone, the customer service I received yesterday was fantastic and, for the first time in six months, I was given a clear path forward.

I made the dreaded four-hour drive to Harrisburg and was once again blown away by the customer experience. I was in and out in just 15 minutes.

A sincere thank you to the two wonderful ladies who helped me—unfortunately I didn’t catch their names, but they both deserve recognition for their professionalism, efficiency, and kindness.

Very fast love this dmv compare when I used to live in nyc u need to wait all day almost wild here in 35 minutes they done

Fast and efficient. Was able to get a duplicate title same day and drivers license card renewal done in 20 minutes. Went at 8:30AM on a Wednesday morning.

Got another chance to see drama drama dramaaaaa so the red car hit a biker and ran him over and as of that wasn’t enough he had the nerve to back back over him that’s why the car oil pan got busted and that’s why the rear bumper got broken

The clerks in the License Renewal center are so rude and cold. My goodness, who in department leadership is responsible for putting those miserable people in customer-facing positions?

For this location that serves so many people from different states, ages and nationalities to help them complete their business for the state of Pennsylvania, they work very well with the public. I was in and out of here within 45 minutes, staff here are efficient and professional.

Sat for an hour before we were told that the computers were down, they came back for a few minutes and then we were told that the wait was going to be at least two and a half more hours. No communication from the employees. This was my second time trying to get my out of state license exchanged. Five plus hours over two trips, came here because I was told that it was a good location. Not so much. Screaming kids just added to the fun.

Fast, polite, with some informatics, and strangely ads, on the monitors. This Office is always the fastest. So fast most of the time they have called my number before I have had a moment to fill out the form. They did not disappoint today either.

I still remember the old days in NJ when I had to wait an hour or more of red tape to get a driver's license or car registration. These days were long gone after moving to PA. But I was still blown away when I visited this 2 year old new facility.

I renewed my driver's license online but I still have to get my photo taken. Now I found there's a new driver's license center closer to home than the PennDOT Driver & Vehicle Services on the other side of the river, so I decided to stop by. The interior space was noticeably vast and clean. The moment I walked in, I saw the check-in kiosk. But before I got to touch it, I was greeted by a staff behind the plexiglass. He gave me a number and directed me to the waiting area for phones. Before I even sat down, I heard my number called in the PA system. No kidding! I wasn't sure but I stopped by the assigned window anyway. Sure enough I'm being served! The service agent asked for my older license and asked me to sit down and take my picture. My "mug shot" showed up on the big screen in front of me and I was asked if I liked the picture. I had her take another shot. Then I was told to wait. 10 minutes later my name was called and I was handed both my old and new driver's licenses.

So I was in and out in less than 20 minutes in this state of the art government facility. I'm totally impressed! Too bad I only get to enjoy this efficiency every 4 years. While this facility is new, the mall it is situated in is rather dumpy however. That said, ironically there's a Fine Wine & Good Spirits just 2 doors down. How ironic and convenient! I bought a bottle of red wine to piggyback with this errand.