This rating is based on customer reviews, inventory size, pricing, and service quality
Advance Auto Parts in Harrisburg, PA shows a mixed 67/100. Many praise fast help finding parts and installing batteries/wipers, friendly and knowledgeable counter staff, and decent prices/deals, with some calling the team honest and going the extra mile. Yet recurring complaints cite inconsistent customer service (rude interactions, attitude near closing), disputed return policies on opened items, occasional misquotes/overcharges, and spotty inventory—some say it’s well stocked, others not. Store cleanliness is noted; waits are usually short. One review appears non‑local, so interpret trends cautiously.
Came in 30 min prior to closing for a pick up order. 2 gentleman at counter. Mike B. (Or thats at least who is on the receipt) was too busy showing another coworker something on his computer and then complained about customers keep coming in and he cant close the registers. I was standing right in front of him whipe he said this. Then they put one bulb in instead of the 10 pack i ordered. When i got it corrected, he made it seem like it was my fault despite the receipt saying 10 pack. I was in and out in 3 minutes. Just rude. Other gentleman at the counter was much nicer and helpful. Didn't get his name unfortunately.
I recently visited an Advance Auto Parts store (Toronto area) to get help checking the exact oil capacity (in quarts) for my vehicle using the VIN. I asked the employee politely if they could look it up or assist, as I’ve done similar things at other auto parts stores. Instead of helping or even explaining if they don’t offer that service, the guy was extremely rude. He seemed annoyed right away, barely spoke, and just handed me a receipt (or some paper) by dropping it on the counter without any explanation or eye contact. The whole interaction felt dismissive and unprofessional—no greeting, no attempt to assist, just abrupt and rude behavior. As a customer asking a simple question about oil specs (which is common for DIY maintenance), I expected at least basic courtesy or a quick “We can’t do VIN lookups, but here’s how to check it yourself.” Instead, I left feeling disrespected and won’t be returning to this location. Advance Auto Parts usually has helpful staff, but this experience was disappointing. Management should train employees on basic customer service—especially when people are there for advice on their vehicles.
They tell you, you cannot return stuff when you clearly can. Wanted white led headlight and i got yellow. Literally put them in their parking lot came back in the store 5 mins later and was told we can’t return open headlights. Came straight to another advance and they helped with no issues.
Be aware that you cannot return anything here if it's already been opened. A clerk recommended me the wrong socket, which I didn't know until after opening the packaging, and they refused a refund even though it was unused and still in its original package. I can understand this policy for an actual part, but this was a simple tool that clearly had no wear. Auto Zone does not have this policy, so I'd recommend shopping there instead.
I just went in for windshield washer fluid and ended up having a conversation with this nice young gentleman about cars, and the type of car I was driving. Always like it when a business has employees that engages in conversations with their customers.
Terrible experience changing battery @ Derry street Harrisburg PA 17111. Reg 03 TRN: 7322 Mike B. Broke one of the screw and didn't fix. No recommendation at all. Waste of $190.79
It has been my experience that partly due to businesses being short staffed Customer Service has really been lacking during COVID, but Mike was extremely helpful and answered all of our questions with a smile, even though we showed up about 20 mins. before closing he still took the time to help us and provided the best customer service we have experienced in a very long time! To Mikey the manager, I know Mike's only been there 3 days, but he deserves a raise!! Thank you Mike for all your help.
Stopped in today to get stuff for oil change and look for a bearing seal for the tractor mower didn’t expect much but thought since I had it with me I try Mike he did a great job looking through catalogs searching online trying to find that seal and after about 20 minutes couldn’t come up with the option but I appreciate the effort and the time when I was at Pep Boys they looked within five minutes said noNothing they could do but Mikey said if you call one of the other blades off and try to get a number off the seal it isn’t destroyed we might be able to find something for you so it was a good idea
Went Here Today, And The Older Gentleman Was Rude, And Very Unprofessional,, I Would Not Spend My Money Here, If You Don't Know How To Talk To Folks! They Don't Even Deserve 1 Star! Was Not Pleasant With My Visit. Will Not Be Coming Back To This Location No More!! He Has A Attitude Problem Like Something Seriously, If You Don't Know How To Talk To A Person Maybe This Ain't The Job For You,
I like coming here for their deals. They also keep the store clean and some of the staff is friendly. I say some because other parts of the staff could work on their attitudes a little better. Other than that, it's a good place to find what you need.
I been a loyal customer (over 20 years) 90% of my shopping was done on the 6308 derry st storee01246 till last night when I had to deal with chuck..overcharge me and make excuses after the tag had a price on it he still charge me more. I dont recommend this place at all. Go to Paxton st or different store you will be treated better . Derry st Harrisburg pa is ripping people off
Needed help with a battery, Dave was awesome, checked my battery the voltage was low, bought a new one and he put it in. Car is running great. Was told by a competitor that is was probably my alternator, it wasn't...these guys are honest! Thank you Advance Auto!!!
This place has saved my butt so many times in a pinch I am no mechanic but I have fixed a many of my cars with the help and knowledge of the Advance Auto Parts close to my home I do appreciate it very much when they are willing to assist minor fixes to their customers reasonable competitive pricing and a knowledgeable staff from the place that is always had the parts that I needed when I needed them I give a 5 star
Well, on more than one occasion the employees act as if you are bothering them instead of trying to help you. This last visit I got the same thing. I get a short "I don't care" answer" and an attitude as if you are bothering them especially when you are the ONLY one in the store. Both recent time were in the morning before the day even really begun. Pathetic and I have had it with that store. Last time I asked about hub locks and the blonde lady first acted like I was bothering here and then walked me to an area were they were and then tried to talk me out of buying something there. Honestly, if you want good customer service and to not bother anyone with you wanting to buy something .save your time and go elsewhere. Customer service is first in my book and I take it very personal when someone acts like I am bothering them WHEN IT IS THEIR JOB TO HELP YOU IN A PROFESSIONAL MANNER! PERIOD! This time i spoke up and said this isn't how it is supposed to work as I was clearly offending at that attitude and the blonde lady just stood there with a smirk on here face like she enjoyed seeing a customer upset. CUSTOMER SERVICE IS IMPORTANT! And how you talk to customers is important, if you act like you are being bothered, don't expect BUSINESS!
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