Pep Boys Auto Service & Tires in
Exton (PA)

Quick alignment. Mounted new tires. Advised to stop back in couple days to recheck alignment. Used coupon on alignment. And year warranty so why not recheck. Fair market prices. But boy has Pep Boys changed. No longer parts store of years ago. In fact next door to parts store now. Whoa have times changed in my last 50 years of Pep Boys use. Now stuck with advance or AutoZone and neither one even compares to those childhood first car pep boys. Will be missed. Aligned my 2004 SSR and new tires. Last alignment at Pep Boys 2018 so last a good amount of time. And better yet my Continental tires where is discontinued so upgraded from those which I brought with me to be mounted. Yep Pep Boys even mounts tires they don't sell. Great deal again. All in all got done what was needed. One warranty now not three like years ago. So will be back plus Pep Boys alignment team has tool needed for my Chevy SSR. It all works out why I shop here now and will miss before when you could roam the store looking, dreaming of, buying extras while you waited. Long gone with these modern times. Well back tire showing old Ab Lincoln head and more. Bought new rear tire this time around. Made appointment for mounting and still within my year alignment so had it checked also. Another quick easy transaction and service. At best prices again. And servicemen really like my SSR. And my 1990 Fatboy picture with wife on the driver side visor. Everything was great. On the road again.

This is the second time I've waited all day for a 7am appointment at the Exton shop. To be very clear, a 7am appointment and they "said" the car went up at 1030. Inspection with breaks....still waiting for my car at 4pm as I'm writing this. Their work and prices are fine, but the concept of an appointment here is a joke. And if it took 5 hours to do breaks and an inspection you're either terrible mechanics....or you lied to my face. I'll take an educated guess which option is correct. Fool me twice, shame on me. There won't be a third time.

Pep Boys your location in Exton, PA is awful. Store is filthy, bathroom is filthy and they don’t know the definition of an appointment. Appointment was made for 3 PM to replace two tires, front end alignment and road hazard on both tires. Over $500 bill. Arrived at 255 PM. It’s now 521 PM and we’re still sitting in the waiting room. I will never shop at any of your stores ever again! You can make the appointment, but you CAN’T keep the appointment. UPDATE - car was finally ready at 533. Ky the Assiatsnt Manager was great!

I went to Pep Boys in Exton at 1:30 to have 2 new tires put on my truck. I was told it would be finished ASAP. I returned at 6:30 and every bay was empty and my truck was not touched and they close at 7:00. No explanation of why my truck was not finished Will never go to any Pep boys for work on my truck again

I don’t live in Exton but, invariably, when I’m passing through my car breaks. That to say this is not my “home” shop. That said, I can’t believe how helpful and friendly these guys have been every single time I’ve limped my vehicle in without an appointment. I can only imagine how well they take care of people who give them the courtesy of scheduling an appointment! Thank you Brandon and team for helping me get down the road and for always being reasonable. Very impressed!

My husband dropped tires off to be mounted and balanced. The tires sat outside from 9am-6pm and were never touched. He called for an update at 3pm and was told they’ll be done in an hour. It got to be 6pm and he drove there to pick them up and the tires were still sitting outside never touched where anybody could have stolen them.

I scheduled an appointment at 9:00 AM they tell me there’s one person in front of me getting four tires changed I asked how long that will take they said 2hrs. I bring my car back in a hour and ask how long until they take my car in 2 more hours. It’s now 12 so I call. They tell me there’s two cars ahead of me. I told them that I was there at 8:40 this morning and there was one guy ahead of me getting four tires changed that is not possible. They tell me then that the folder got lost and they will be taking it in now and it should be done by two. We will see..

It was very calm experience they made me comfortable and at ease good work and the wait was pleasant they are informative and personable makes you trust in there work excellent

They have to stop with the making appointments on line. I made one for a battery change and they didn't pull my car back till 45 min after the slot I had signed up for. I had this same problem with them years ago and decided to give it another try. The process they have now just doesn't work.

These guys do great work, I got a new set of tires installed and a synthetic oil change on my 12 year old Ram 1500 truck with 206k miles,, still runs like new!

Young man behind the desk I believe his name is Kai was very helpful and two of the service team members were very knowledgeable and effective communicators. Price of all their services being at least 50% lower than a local dealership helps too

Brandon and his crew did my PA inspection on Sept.30,2025. The deadline was Sept.30. Dropped my car off and two hours later it was inspected and ready to be picked up. Despite being short handed Brandon was very kind. His crew was polite despite how busy they were...thank you

Last week and this week I had a very frustrating experience at the Pep Boys in Exton, PA (Store 0158), and I want to share this as a cautionary note for others scheduling services here. I ordered tires online and had them delivered to this location, along with an oil change. Unfortunately, they didn’t place an oil-change reminder sticker on my car, claiming they had run out. Then, I scheduled a vehicle inspection for 9:00 a.m 10/7 and rearranged my work schedule (I’m a nurse, so this was not easy). At the last minute, I was told the inspector called out and I’d need to come back the following day. I was promised a small discount and rescheduled again. When I showed up this morning, they had no record of my appointment and no emissions stickers available. The staff was unprofessional and unsympathetic. Overall, this location’s communication and customer service were very disappointing. If you plan to use this Pep Boys, I’d strongly recommend double-checking your appointment and having a backup plan. Currently I am driving around with outdated inspection stickers but plan on finding another place today.

I always take a photo of my two front tires before dropping off my vehicle for a tire rotation. This little effort easily allows me to quickly see if my tires have actually been rotated after picking up my vehicle (since the relative position of the tire stem valves to the tire weights do not generally line up exactly the same on each of your tires). So, when I dropped my vehicle off at the Pep Boys in Exton and paid to have my tires rotated, it was very easy to see that the work they said they did, did not actually get done. And to make matters worse, I also had paid for an oil and filter change. And while this may be a little harder to prove, but when you look at what should be a shiny new oil filter, and you see that there's a lot of dirt on the outside of the "new" filter's case, it does make you wonder if they just left the old oil filer on when they drained and replaced the old oil.

In. the beginning of the service, there was some miscommunication. The manager was very kind and fixed the situation with professionalism. Much appreciated. I will definitely be going back.

My son needed to get his car inspected and he needed to have the inspection completed within a week. I suggested PepBoys as we have received good service there in the past. He was able to get an appointment within 2 days, which worked out well for my son. They provided the results (the car passed inspection) and they had 1 additional recommendation, which he declined. The price was reasonable and he was able to use a coupon provided by PepBoys. Overall it was a very positive experience. We will likely return for service in the future!

booked online appointment for state inspection for 4 pm. When I went there they said that they can't do it that day. I asked the staff about what time should I come next day. They gave me 2 pm appointment. I showed up at 1:30. I was told that my car will be taken in at around 2. I kept waiting and waiting. 3 pm and still waiting. They kept telling me that my number is next. They were attending to people who showed up after me. I did not have a good experience at this store. Unprofessional. Later, I found out that they scratched my brand new BMW X1 . I am waiting to hear back from the manager regarding next steps Update: I heard back from the manager who was rude. He states that they reviewed the camera and they didn't do it. When I asked him if he had a clear view of door sill where scratch happened he said that he is not sure. When I asked him if I can review the camera footage he said that it is against company policy and I can't see it. I told him that it is a deep scratch on a brand new car, which was not there that morning. He made argument that it could have done by my shoes. I explained to him that it it is very deep scratch and the location is such that it is almost impossible to do it on a new car. He kept insisting that I have no way of proving that they did it. I took my car to Pep Boys in good faith and I get a scratched car in return. They don't own up to their mistakes. I will be seeing legal advice. Avoid this store at any cost!!!

In and out with no problem. You dont get the sermon with the crazily priced list of what your car needs like you do in dealerships, you get a list in writing of what your car needs with your receipt and a simple thank you. And both my Pep Boys "off brand" tires and brakes are on their third year with no probs. Good outfit at the Exton store.

This place is a joke. Made an appointment for Monday 9/1 at 3:00pm. Showed up to my 3:00pm appointment only for the guy to tell me he's been busy all day and didnt get a chance to check the online appointment slots. He said I had 4 cars in front of me. I told him no worries and he rescheduled me for a first thing 9:00am appointment. I show up today 9/3 for my 9:00am appointment, only for a different dude to tell me it will take 4 hours to complete my state inspection. I told him the orignal guy told me 1.5 hours to complete my inspection. He said he only has 1 tech and they're in the process of hiring another. Honestly, that's not my problem. I told him this same thing happened 2 days prior and thats why the original dude made me a 9:00am appointment. I asked what the point of appointments were and he said it blocks off walk-in customers. Absolute trash and a waste of my time for taking off of school. 0/10

Could not be more happy with the service! I got a flat tire on Labor Day and the guys took my car in for a tire change without appointment even though I could tell how busy they already were. Very sweet and polite, will most definitely come back here next time my car needs service!

This review is for the Exton location PepBoys and 2 OUTSTANDING employees - Brendon and Jaeden. I can’t say enough good things about them. I wasn’t from the area and came to the store panicked and very upset with a car issue. They quickly addressed the problem and put me at ease. They were professional, knowledgeable, friendly, and honest - qualities lacking nowadays with so many employees at companies. I hope upper management/corporate reads this review! These two fine young men should be commended for representing Pep Boys in such an impressive manner and reinforcing Pep Boys commitment to excellent service! Manny, Moe & Jack would be proud! 😏

One of the worst experiences I've had. I booked an appointment regarding the AT Oil Temp light flashing on my vehicle. When I initially called, I was told that although transmission repair wasn't performed there, they could run a diagnostic scan for around $130, which I agreed to. However, on the day of my appointment, I was met by a different staff member who didn’t even let me finish explaining the issue. He repeatedly shouted "We don’t do transmission!" — not once, but several times, in a very rude and dismissive tone, right in front of other customers. I felt embarrassed and disrespected. If the person I spoke to originally had made it clear they wouldn’t even scan or look into it, I would have never wasted my time coming in. There's clearly no internal communication, and worse, zero customer empathy. Please train your staff to treat customers with basic courtesy and to listen before jumping to conclusions. Every customer deserves to be treated with respect, regardless of the issue., color

Brandon Koglin was my service manager. He was extremely polite. He was professional and efficient. I was grateful that he had proper quality tires in stock. He squeezed me into the schedule go it done by 3 pm on Sunday. I respectfully give him a perfect 10!

I brought my car into the Exton Pep Boys as I am new to the area to have my tire plugged and they did an excellent job with fixing my tire and putting the donut back under my vehicle and putting all the stuff back in the compartment area. Brandon was very polite and professional with me. I will definitely be bringing my vehicles back to that Pep Boys. Thank you all for the great service. Rick Buckley

While it's a franchise shop (rather than a local business) that people might have their reservations about, Pep Boys in Exton has never once failed to do a proper job on both regular maintenance (oil, tires, etc) but also the bigger repairs. And they've always been honest and upfront about any of my car's issues and never pressured me into work I wasn't coming in for. I had a very bad experience at a Midas last year, and it was someone here who was kind enough to point me in the direction of how to get compensated for it. Beyond all that, it's always just a frictionless experience here. I drop off my car, go back to work or wait, and get it back with minimal fuss.

I wanted to make an appointment at my regular Pep Boys in West Chester, but found they had closed up shop and left town without a word. The Exton Pep Boys is only about 10 minutes further north and I gave them a try. So glad I did. Spacious, modern clean and comfortable. Much better than the West Chester garage ever was. Brandon at the desk was welcoming , easy going and professional. But as they say in Maine, "You can't get there from here." This Pep Boys cannot be accessed from Rte 100 north if you're coming from West Chester. You need to go to Swedesford Road and turn around. But I found a way to go through the parking lot of the Hobby Lobby /Kohl's shopping center, taking a left on Millers Way (after Deccans Flavors) and taking the 2nd right drive into the back of their parking lot. Easy! I'll be back.

Called in to see if these guys could take a look at my breaks because they were squeaking in my new car. I thought it was going to just need a new set of pads. They took a look told me the pads were brand new and didn't need anything. I also needed an inspection so asked if they could handle. I have to say... I am extremely pleased with the honesty and customer service. I will definitely be back here for future service and repairs.