While we are pleased with the repair work we cannot give a 5 star rating. My husband and I both have sensitivities, and the products used on our floor mat, dashboard , etc will take a long time to out gas. Also, whatever was used on the floor mat made them slick. My foot was sliding out from under me when I went to get out of the car. It leaves the repaired car almost undriveable. Companies should ask customers for permission before using such products.
Very impressed and appreciative of the work done by Crash Champions. I had massive issues with my front bumper on a Honda Civic. I worked with Don on an estimate and was able to bring in my car for service the next day. During the time my car was worked on, communication was excellent and timely. The staff was friendly and helpful. I would definitely go back for any future body work needed.
I stopped here yesterday for an estimate to repair my front bumper, which appeared to have been out of alignment after a minor incident that I didn't need to push through insurance. They quoted me $2k telling me the entire bumper and grate inside needed to be replaced and scratches buffed out and painted. That seemed wildly outlandish, so I stopped elsewhere because I didn't trust it, and guess what? The owner of a very reputable body shop in Delco looked at it closelsy and was able to pop it back (as I suspected) in good as new in about 10 seconds. The "scratches" came off after a wash and detail. I'm no idiot, and yestefday I felt 100% taken advantage of as a woman and I'll never consider Crash Champions again. Make sure you do your due diligence get get multiple estimates for any issues - and skip Crash Champions.
I had an extremely disappointing experience with Crash Champions in Exton and cannot recommend them to anyone seeking honest or professional service. From the beginning, their communication was abysmal. The updates on their app were completely wrong, and on the supposed day of pickup, I was rudely informed over the phone that my car wouldn’t be ready for at least another week. This delay was never properly communicated, and the dismissive attitude was unacceptable.
The charges were outrageous. My accident was nowhere near worth $4,000 in damages, yet they kept my car in the shop for almost a month. This is not only pathetic but feels like a blatant rip-off. The report showed parts ordered from Delaware—just a half-hour away—but somehow the timeline was exaggerated beyond reason. Their approach made me question their honesty and ethics.
Every interaction with their staff was marked by arrogance and condescension, culminating in the final encounter where I was treated with outright hostility. The staff looked at me as though I was the problem, which was both unprofessional and unnecessary.
Crash Champions in Exton misrepresents themselves as professional and courteous, but my experience was the opposite: rude, dismissive, and unethical. If you value your time, money, or sanity, avoid this place.
Great experience here. Worked through Geico for a repair. Smooth process. Really appreciated the regular detailed text updates while the repair was progressing. Would work with them again. Thanks
I brought my Honda Civic here to be repaired. It was in a small fender bender just a couple of months after buying it. The whole team did a great job making it look brand new and clean as well. Furthermore, even when the insurance company had a slip up, Rory handled it and within a week had both my estimate and my car back to me with timely updates in between.
Great service!!! Just had my ram 1500 worked on and they did absolutely an amazing job I’ve took my explorer there also and they never let you down you definitely get what you pay for
Great experience, Rory in Exton was very friendly and kept us updated. Had a minor issue I discovered a few days after pick up, went back and Rory fixed it right away in about 5 minutes. Hope I don't need to use them again, but if I do need them I know they will be great!
- Rude and offputting management. Unprofessional in-person and condescending on the phone when my usual place identified an issue without diagnosing it. I was already stressed by having to go back and the brusque response was unwarranted.
- I had to go back because the issue was that an emissions code still coming up after repairs. They didn't wash the exterior of my car and the inside was coated with dust. They parked it far away and just had me walk to it, which felt oddly petty. Said it was miraculously ready the moment I called, after two weeks of silence, when apparently it just needed to be "driven more"... okay.
- Clerical/billing errors came up several weeks after repair. If you're coming here because it's an Esurance-affiliated repair spot, don't. The communication between the two is awful. The appraiser left my entire deductible off the bill, which I had to just now pay in full with no payment plan when I no longer have that kind of money set aside. I just came back from a funeral AND had to have a pet put down, for Christ's sake.
How could a positive experience become miserable so quickly? I've never experienced a turnaround like that. There are so few auto shops in this area that are compassionate, respectful, and trustworthy. The inconvenience and stress of all this pretty much assures that I won't be back and I'll be warning my friends/family. You would think that Esurance recommending a repair place would mean that it's more communicative.
Complete lack of empathy from them when I brought up that I talked to both their employees AND my claims adjuster about the weirdness of not having to pay my deductible months ago. What else could I have done when they both shrugged their shoulders? Now the burden of that has been placed back on myself without any sort of meaningful apology. All they do is point fingers.
the work was ok but when my car was completed it took 3 weeks first of don told me I had to tow my car off the property cause my tire was bad and due to insurance reasons I couldn't drive it off the lot but he drove it around back to put air in the tire I would never use them they caused mr=e extra time and money the tow truck came and said that was insane there very full of it maybe cause I was a black girl with a nice car even my insurance said that was ridiculous
Received incredible service from the facility which was used to repair my vehicle that was involved in an accident. They were very communicative throughout the entire process, provided constant updates and made this an amazing experience! Would recommend them in the future for any work!!
Horrific. Have had my car for 23 days and counting for what was a fender bender with body damage. Go elsewhere and save yourself the trouble of what seems to a very poorly managed service shop that does not keep u informed and cannot answer questions regarding timing of a vehicle completion with any semblance of competency. Cannot opine on the workmanship because I still don’t have my car.
My car was involved in a fender bender. Not only did they do an impeccable job fixing the fender but they also buffed out scratches that were there before the accident and cleaned the interior. They were personable and professional and I would definitely recommend them!
Very impressed by the high quality of work and the excellent customer service provided. Lee and his team made the entire process super easy and kept me in the loop all the way through. At the end my car was done 4 days early, which saved me a lot of money and they even took care of returning my rental.
My expectations have been exceeded by far and I couldn’t be happier.
Can’t believe that the insurance company paid $10,500 to fix a 2014 RAV4. They did a good job but they need to get rid of the phone system that employs operators who know ZERO about car repairs. I had to drive over to find out that I needed to Press option 3 to bypass the system. Because when I chose option 2 for service updates the people answering the phone were no help with my question, they didn’t offer to transfer me or have anyone call me back.
The customer service was excellent, and the repair to my damaged car exceeded my expectations. I was updated regularly about my repair, and Clay and the staff made me feel that they appreciated my business. I would most definitely make the choice to use this location again.
What a great experience! Every phone call was answered quickly and always with a friendly greeting! The communication was fantastic. Lee could not have been nicer and kept me updated every step of the way. He and Clay worked extremely hard to get my car back to me as quickly as possible without compromising workmanship! These guys are great! I highly recommend them and would use them again without hesitation! Professional, friendly, and trustworthy.
Quickly responded to my needs and kept me informed daily. Finished prior to deadline. Superior work, vehicle looked as good as when I purchased it. Great customer service, handled everything for me down to the rental car.
Great service. Friendly and kind staff. I had an emergency where my car’s underside plastic and metal came off and it became dangerous to drive any further without scraping off or damaging the car any further. Dropped by to check if they can help, since I couldn’t drive any further. Had an amazingly friendly person help me put back some nuts temporarily until I can take it back home or to the Honda service center to fix those plates and retention screws correctly.
Extremely grateful for the timely and kind help and would highly recommend this place to everyone else. Wish you all luck and more and more customers.
I had gotten a small fender bender fixed and they did an excellent job! They were great at keeping me updated with the status of my car and making sure any other accommodations were met during and after fixing my car.
Very satisfied with the “oh deer” repair job. Done in a very timely manner and was able to get my car to pass inspection before the end of the month of September. Checked off the list🙏
service King was the best from dropping off my car to receiving it before they said it would be done my car came back immaculate very very clean like showroom New thank you very much
I just wanted to say 5 stars right off the bat without me even bringing my car there yet. I spoke to a women by the name Marilyn and asked her why I should bring my car there over other body repair shops. She spent the next fifteen minutes with me over the phone and explained why I should. I wanted to know how fast of a turnaround and she explained to me that if you want a quality job on your vehicle it takes time. That makes sense, I told her what kind of vehicle I had and she rattled off car parts that I didn't even know existed for my Cadillac. This was a complete surprise to me that someone knew more about my Cadillac than I did. This women knew her stuff and seemed like she worked there for twenty years. Marilyn totally sold me on you guys and the wonderful staff that you have. Looking forward to bringing my car in:)
Received the best service possible. My car looked beautiful and new when I picked it up. Everyone at Service King was so nice to deal with. I would recommend Service King, Exton to any of my friends.
Dealt with Roger to repair a dent on my roof from a Dump Trucking letting a rock escape the back. Roger made it easy, coordinated all insurance information, rental car. The work was done ahead of schedule. Car looks brand new. Professional, courteous service. Highly recommend! If I need body work again on any of our cars, I know where I'm going.
259 S Whitford Rd, Exton, PACar repair and maintenance service
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