What clients say about Cabarrus County Solid Waste Management Landfill in Concord (NC)
Hands down better than the Rowan county landfill. Here you can use the convenience dumpsters with anything up to an 8 ft trailer. It seems to be just a flat $15 fee, since they have not made me weigh out for household trash when I visit. At Rowan county it is usually 10 bucks for a truckload, but they make you weigh in and out if you have a trailer which is annoying and time-consuming.
Staff are also better here
Another government entity that doesn't support its citizens. I talked with a rude lady on the phone about what i can bring in. When I mentioned I have a 5x10 trailer (simple a utility trailer), she said they don't allow that size of trailer and to read their sign. I think the sign is how unintelligent people who work at a local government facility, can make rules that don't make sense and can be nasty on top of it. Don't use weight as a restriction, use the extra 2 feet of a trailer even though there's next to nothing in it. We need to vote out whoever is currently over the sanitation. There has to be some level of intelligence out there to do that job
Such a rude person working the phones just had a simple question of if they were open and she proceeded to yell at me cause I’m in the wrong county which doesn’t even matter if she would’ve let me talk what a rude lady you should fire her
The hours of operation are not accurate on here. More than once I have showed up with them being closed. The scale operators can be short and rude at times. The standard questions you better know if you are a residential customer, Number of trash bags worth of trash you have, color of trash bag. Equivalent number of recycling in trash bags and so on and so on.
Generally, nice facility and easy once you get in through the scale folks.....
These people are so nice, most of the time.
It's not their fault so many people use their services. Considering the mood of some people after waiting in line, i may be a little cross too. Most of the people in line are nice too.
There are those exceptions, you know who you are.
I was there today, ( A Tuesday ) thinking I'd beat the weekend croud.
I was wrong.
One of the employees helped direct traffic so we could get off the road. It's something I do once or twice a week, and it's a lot cheaper than having a trash service come by your house.
Thank you to all that work there.
Very stressful I imagine.
This place is a joke. No wonder people dump trash on the side of the road. One equipment operator almost got smacked in the face for daring me to keep pulling forward so I wouldn't have been on a steep decline trying to carry heavy trash out of my trailer. I'm not breaking my leg to save you from 10 seconds of pushing trash around in your dozer.
This place is a joke now. Got turned away for a 10 foot trailer in the past vs 8" not sure why the length matters if it's the same junk. Then today we avoided using trailers and used a dump bed truck and got turned away bc of " the way we are bringing it in" why does it matter what truck this junk is in?!? We are paying by weight. Had we brought 2 pick up trucks they would have been fine. We rushed around loading the dump bed now we have to wait til Monday to go to a different landfill because all other ones are closed after waiting in that line. Absolutely ridiculous and a money racket, I guess they prefer to charge for multiple loads vs 1 because they get more money. Now we have wasted gas and time and got a bed full of junk which will require at least one of us to leave work early Monday to go to a landfill who will accept a dump truck. Don't waste your time..
This place is a dump, but a nice one at that. The lady is always super friendly and I like you can dump certain things for free like recyclables and appliances..
This was the worse experience I've had, I have a 10 foot trailer ...they didn't accept it because it's 2ft too long . Why does the length determine if we are paying them to take the trash? My experience was unsatisfactory . Driving around with a trailer of trash..no wonder people illegally dump# Do Better
EDIT: update since my last review:
The employees are following a strict trailer policy, no trailers over 8 ft. And have been here twice since my last review. The folks up front are not as rude recently, and the one lady even helped us out with a load since I had to unhook my trailer and load it into the back of the truck since the trailer was 10 ft.
Original post:
I used to come here frequently, I am a local contractor. I stopped by today with a load of trash from my house the lady at the booth was very rude and interrupted me in mid sentence multiple times. She was going to classify it as construction and I was trying to be helpful and tell her that this was all stuff from my house. And she told me I could not separate the two and put household trash with trash and take the other stuff to construction. so I said well I will just pay for it all to go to the landfill and she said that I couldn't do that, even though she was going to classify the whole dump as construction from the start. Love the layout in the organization of the place, but wish they would hire some useful help up front.
Some employees are very rude, even just talking on the phone They talk to you like garbage. I really hope they get disciplined or removed from their positions, I personally work with the public and the way they treat people is a bad representation of customer service. One star is too much for this place. I wish the department of North Carolina Labor and customer service will pay this place a secret visit.
Have been here multiple times since cleaning out my mother in laws house. They have a system and it works! Don’t drive up on the scale while someone else is checking out and you won’t have a problem! Very friendly and helpful!
I wish I could give no star rating at all 0/10 recommend. The staff here is VERY RUDE !!! Worse experience. I have been bringing my same trailer here with trash for about a year. Showed up one day with trash and rudely told me no we don’t take that kind of trailer.
Terrible experience. I called ahead to see if they would take a box spring and drove twenty minutes to have them rudely tell me no. Would also not let me dump a wooden headboard in c and d.
Been here before... Today was a good trip. Place is well organized and everything went smooth. I'd recommend. Bring in your recycling and they'll give you some credit. Xtra thanks to the stranger who helped me unload my old chair 😀❤️
Workers at the scale are nice, but the machine operators on the hill are rude at times. I always check for nails before backing in to dump. They rush you to dump. One time we were having problems with our Dump Truck and one of the operators wanted us to back on a steep incline. When we wouldn't back all the way on the incline the worker said "it is not an option. We will pull your truck out when it gets stuck." No concern for peoples vehicles.
Absolutely the rudest people!! Depends on which day you go as to which rules they will adhere too!! It’s the typical “government” facility....expect to be overcharged and insulted by their complete lack of intellect and manners!!
If rules are set per county, then they should stay set per county. You can't let people slide in from another county one day and change the rules the next day. I've went to this place several times and never been sent away until today. I live 10 minutes from there and my husband was just there yesterday dumping off household trash. Today I show up with a huge load to dump off by myself and I'm sent away because people have not been properly doing their job. I understand that there are rules, but obviously no one has been following them there before.
More expensive than any other landfill I’ve ever been to. Anything under 500 pounds is $13 and50 Cent, I had 520 pounds worth of trash it costed me $26. I will never go here again if I don’t have to. Also the lady behind the desk was rude to me about it after I made a simple remark of “wow that was expensive”.
Rude rude rude and more rude.
Front office old Caucasian lady was very rude and did not have a grain of courtesy.
Asked to buy mulch and was told only on certain days- no problem I said.
Then she said you can shovel it yourself any day, I said -okay I want to do that.
Well we close in 9 mts and you won’t be able to shove none?
It was 20 mts to close time and I had 2 people with me.
She was very short and with an attitude when she said: you won’t be able to shovel none!
Okay lady.
Thanks for your help.
Is 1:59 and there is still people in the fill.
Smh
Have been going here for 40 years but haven't needed to in last 2 Went there yesterday with the same trailer I've used before multiple times with no problem and guy was very rude. Have changed their rules regarding size of trailers...item mixes etc zero customer service skills Oh and hours say till 5 but it's really 445. Don't be a minute later...
Was charged more than what the sign said with my 8 foot truck bed. The sign said $15 and I was charged $24 and the woman at the window couldn't have been any more rude. Would not recommend coming here for anything.
This is the worst system that I have ever experienced. We have one bathroom mirror that we need to dispose of and instead of being able to just drive up and get rid of it quickly, we have to wait in line with about 10 other trucks with trailers full of things that need to be weighed. Oh, and not only do we have to wait for those trucks once, we have to wait twice because those trucks have to be weighed empty as well. There is no organization to this place. It is filled with grumpy people that are extremely rude. There should be a separate line for people that have very few things to dump, even if that means having someone else to take money for that line. Y'all need to fix the system.
Apparently a 9-1/2’ trailer is a cardinal sin - do not pass go, do not collect $200. I get it, rules are rules but you don’t have to be rude about it.
When asking about the landfill at Speedway her response was “I don’t work there.” The lady seemed insulted that I arrived with a trailer over 8’ - trailer length was the last thing on my mind when attempting to dispose of some household goods. Instead you have to go to the landfill at Speedway and spend $40 drop of trash/recyclables. It’s not the greatest news when you’ve already driven a half hour just to get turned around, she showed zero empathy.
The same woman was rude my first time there (I was deemed appropriate as the junk was in the bed of my truck this visit) She gave me instructions as to which containers to use, my hearing is poor, so I repeated back to her what she had told me, to ensure that I was using the correct containers, her response in return was very condescending - I am hard of hearing, not mentally disabled.
Will not take trash in a trailer bigger then 8ft. It was all recyclable items like cardboard, plastics and metal. I have going here for years with the same trailer. Too bad
Office and outside Staff was very nice and helpful. Be sure to have your Cabarrus vehicle registration with you. Especially if ur helping friends or family that are residents but you are not.
Facility is clean and easy to use. Dumpsters are set up so you don't have to strain urself lifting, very easy and smart design. Thanks!
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