I went to the Alden, NY location to return a defective wiper. Graham was at the counter and took action to take care of everything. He was very patient, polite and held doors open for me as we had to go back and forth to my car to get the right wiper addressed. Very good customer service!!
Checked store hours online and it said open until 8 p.m. so I drove all the way there to of course find out the store closed at 6 p.m. I happened to look at the feed back section and found out there was the same problem with other people coming to the store and finding it closed contradicting with the website said. The biggest issue with me is the last comment referring to misleading bussiness hours was 3 months ago. Let me say that again three months ago ! Still not adressed.
Store hours online and on the door show open at 7:30am. It’s now 7:50am and still locked up.
Looked like one of the employees pulled up and saw me standing there so he waited for a few minutes then pulled away. Should have went to NAPA in the first place.
Not sure why I continue to give this place a chance. Oh that's right, it's close to me. Can't even call on the phone to avoid being disappointment and having to go elsewhere because the employees don't listen. Customer service is dead.
Not sure which location I visited this day, but I deal with them daily at work, and visit my local store in alden, NY. These guys are pretty awsome to deal with considering I do the same job but in the parts dept. at a dealership. They are definitely my first call part store!!
Helped us with our gas cap (we didn't have a key for it) Then we tried to start up and the car wouldn't start!! The guy that was working tried to help as best as he could, he was very nice! The car ended up starting up awhile later
The store is run very well. The employees really try to help when there's a problem. The stock is usually pretty good except for my last visit, where they didn't have any of the oil filters for my truck, featured with the oil change bundle deal.
I had to go with a brand I don't usually buy.
My problem is with Advance Auto's website. The last 2 orders were also oil change bundle specials where the oil was canceled, but they still sent the filters but not at the bundle price, and they charged for shipping. I went to Advance, and they took care of it, but what a hassle.
Good place for parts .very nice people. but they are under staff poor manager tood is answering phones trying to take care of costumers and getting his delivery guys out with product.they need some help
Asked for an item, was told it was down the aisle. I looked and couldn’t find it, came back to the register to check out and said I couldn’t find the item. The cash register woman said ok and cashed me out. Maybe, next time show me where the item is. They were not busy at all, Sheesh.
Bill the commercial manager is A+ but the rest of the staff changes so often it's hard to develop a good relationship. They're close to me and have most of the parts I need in stock or have it the next t day. Being a shop I rely on that. All in all they're a good place to go. Beats the NAPA down the road.
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