This rating is based on customer reviews, inventory size, pricing, and service quality
Jacks Auto Parts in Troy, NY scores 92/100. Sentiment is strongly positive: knowledgeable mechanics, honest, fast service, fair-to-cheap pricing (even tire mounting when you buy there), and many find needed parts. People are often in and out quickly, though the place is busy—mornings can mean waits, so calling ahead helps. Complaints are few: one says it was closed, another cites high prices, and there are occasional misses on specific items (e.g., a truck bed). Overall: friendly staff, decent inventory, good value, sometimes rough around the edges.
The guys are always fair and able to come through for me. They are generally busy in the morning, with tons of drive ins, as well as tow jobs. So if you have a little flex room, call ahead. Speak to Jack, ask if the afternoon is open. You'll be in and out quicker than expected and ideally for less than some competitors.
Went there for a rim for a spare. At first I was not impressed guys seemed odd and I was sketched out. They jacked the car and took my tire off I thought they were going to try something like billing me $100 for labor or something. But they were just making sure the rim was right and wasn't going to hit the caliper. Ultimately they charged me $25 for a steel rim. We chatted while they worked and I could see they were honest good folks just rough around the edges. I had to remind the one fellow not to put the lug on my one bad stud 2 times but he probably would have figured that out. Otherwise they would have 5 stars.
Honest man
Gave me top dollar for my wrecked car
Over the phone he told me 150-200 if it is whole (higher than any other place I called)
He showed up to a fairly destroyed situation under the detached hood (cut accelerator cables, removed air intake, missing radiator fans, cut shifter, no headlights etc) still paid 150 because that's what he said
Honesty can be found here
The one star comments are extremely ignorant and stupid. Jacks is literally the only place I feel comfortable going to! Prices are reasonable and the mechanics are amazing at what they do.
I wouldn't give this guy a 1. But i clicked on the stars so that i could write a review. He is extremely rude to customers i called him and couldnt quite make out what he said. He then proceeded to say thats what my problem is and thats what is wrong with the people today. That i dont listen and people dont listen. I dont have the best of hearing. I didnt quite make out what he said. To me. This is not how a business is ran. He is very rude. I will never do business with him. And i will urge everyone else to not to business with a rude person like this.
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