What clients say about Essentials Towing & Recovery in Troy (NY)
I had the absolute worst experience with Essentials Towing. I was in a car accident on a Saturday and they were called by the local PD (I did not get to choose the towing company). At first I had no issues-they arrived at the scene of the accident, got ny car hooked up and that is where the service ended. No card, no paperwork, just “take a picture of the number on the truck and call on Monday.” I called Monday, no answer. Left a message, no call back. It wasn’t until Thursday that I was able to get ahold of them and they said they were waiting on GEICO and that everything was “all set.” I called GEICO who said they needed to get the storage fees from the tow yard and had trouble getting in contact and when they did reach them they got the run around (you need to send an email, email said call the office. When GEICO called they said their fee system was down). Apparently this company has a reputation for hanging on to cars longer than needed to collect more storage fees. Overall, it was awful customer service from start to finish. They took 6 days to get my car to the collision center! I called the police department and made a formal complaint. Unfortunately, the town of Colonie has a contract with them so unlikely that Ianything will be done about it. If you have a choice DO NOT USE this company. If I could leave zero stars I would. I have never posted a review of a company but Essentials Towing had such poor customer service that if I can spare anyone else the hassle it is worth it.
This is my first time using this towing service and they checked all boxes for service. Their attitude, patience, and customer service were all beyond my expectations so I definitely recommend them !!!
Brenda and her team 100% saved the day. They helped us out of a very difficult and stressful towing situation and they did it with such kindness and concern. Forever they will have our business whenever a tow is needed. Just beyond grateful!! Thank you ❤️
Excellent experience with essentials towing and recovery. Because of a botched repair job on my trailer, with my motorcycle on board, the wheels were about to come off of the trailer. I am a member of AAA but when I called for emergency road service they told me they wouldn't do my motorcycle trailer! I have RV Plus membership and the reason was because I have a motorcycle and a motorcycle trailer. I couldn't believe it that I spent over $130 for AAA membership to be told they weren't going to help me. So I called Essentials Towing and recovery and was treated exceptionally well. Your flatbed was out within a half an hour and their driver was exceptionally helpful and sympathetic. We were able to load the trailer on the flatbed and drive down to the trailer repair place without incident and unload. They were able to turn a nightmare into a resolvable situation.
I needed a tow today after my car wouldn’t start, and Brandon was absolutely exceptional. He arrived quickly, greeted me with kindness, and immediately made a stressful situation feel manageable.
He handled my vehicle with care, explained everything clearly, and made sure I felt comfortable during the entire process. His professionalism, patience, and positive attitude truly stood out.
It’s rare to meet someone who combines skill with such genuine customer service, but Brandon did exactly that. Essentials Towing is fortunate to have someone so dependable, respectful, and dedicated on their team.
Highly recommend… thank you, Brandon, for turning a rough day into a much better one.
Rick, Brenda and Richard provided outstanding service. They quickly responded after an automotive issue and were very helpful and pleasant to work with. I would definitely recommend.
After a very stressful morning, Rick was personable and great. He helped get my car safely to the dealership, he was great to talk to, and overall made my experience less stressful. Very thankful!
I believe his name was Brandon. Such a nice guy. He kept me in the loop as far as his arrival time and everything. He was completely professional and I will definitely ask for him again if I ever need a tow. Great person and service.
I have a dispute with this companyonly if i could get them to call me back . OK I GET IT I WASN'T ABLE TO COME UP WITH THE MONEY TO GET MY TRUCK BACK BUT WHY KEEP ME AWAY FROM MY PROPERTY AND PERSONAL BELONGINGS INSIDE THE CAR I HAVE CALLED NUMEROUS TIMES SHOWED UP TO THEIR SHOP LEFT NUMEROUS MESSAGES AND NO REPLYY
Fast, efficient, knowledgeable roadside assistance at our three car accident on a local highway. Thank you, Rick and the team at Essentials, for keeping us safe at the scene and for patiently advising us through the process afterwards.
Preston the driver was amazing. He called to say he was on the way. I told him I was freezing cold, so as soon as he pulled in he put me in his truck with the heat blasting. I needed that so bad. He got my car on the truck quickly. Preston is a very kind and honest man. I will call Essentials Towing for all my towing needs.
Brenda and Jimmy were both people focussed. The whole process wasn't just a quick transaction. They both gave me peace of mind that I could trust the experience. Jimmy gave me step by step guidance on where he was with the process until my car arrived at the right location, with pictures. They both shared insight and conversation that minimized the stress I was going through. The cost I felt was reasonable. Completely recommend!! Thank you :-)
The whole crew, receptionist, and mechanic, were all so sweet and fast. This was my first flat tire, and as a college student, I was stressing out. They were so calming and reassuring that they would come and help me put a spare on my flat tire, as prior I was waiting for three hours for a DIFFERENT towing company to come get me, but to no avail. Luckily, I found Essential Towing Company and they responded right away, even though I called them quite close to the closing time. The driver kept in contact with me as he was getting close to my location. The whole process of replacing my tire with a spare was quick and efficient, despite the freezing temperatures and high winds. Thank you so much, Essential Towing Company! You guys are the best!
I was in a terrible car accident and Essential towing was called to tow what was left of my car. My dad was unable to get everything out of my car because everything happened so fast at the scene. Rick towed my car and kept it safe in their lot. I saw pictures, literally no one was going to be able to get in except for whomever was in charge of the tow yard, he was extremely protective of what remained of my car and what was inside, which I beyond appreciate. I was very worried about what was left in my car. Rick was literally amazing and so professional and helpful! Brenda helped me navigate the fine arts of having my car moved by insurance and was a tremendous help! She helped me on multiple occasions too! Both of their knowledge on towing and how things work helped make this experience so much smoother! After my car accident, paperwork, insurance stuff etc was a literal nightmare. I was so stressed and upset and Rick, Brenda, and Essentials towing made my life literally so much easier during a horrible time! They made my day multiple times throughout this chaotic process and time.
I cannot say enough amazing things about my experience with Essentials towing! I've been telling literally everyone to use them for whatever towing they need done! If you need a towing company seriously choose this one!
Thank you so much for your help, time, and professionalism it was truly a phenomenal, 8 million stars experience with you guys. Please keep up the awesome work!
~Chris, the former owner of the Blue Elantra
Went out of their way to help a lady in a jam. So appreciated. Definitely will use in future. And not expensive either. Really went out of their way to hrlp!!!
After a day from hell with our cars warranty company, two incorrect tow trucks, Brenda and Rick really came to our rescue. Thank goodness someone referred them to us (though I’m sorry I don’t realize who as I called 15+ companies). They were at our home within the hour with our vehicle prepped to be towed in 3 minutes. To say they made our horrific day a god send is an understatement. If you aren’t able to put your car in gear, they have to tools to quickly and efficiently get you on your way without ruining your vehicle. Beyond thankful and will use them in the future every single time it’s needed.
After a very stressful situation with my car breaking down and needing it towed to a shop to fix it I called them and spoke with Brenda. She was absolutely wonderful and answered every question I had to ask. I’m a college student and this was my first time dealing with a vehicle that needed to be towed. She took the time to go through everything with me and was able to work around my schedule and what I wanted. The pricing was also very affordable. The tow truck driver (Jimmy) was also wonderful and took good care of my vehicle. I wasn’t with my car when it was getting towed to the drop off point and he made sure to message me with updates on what was going on. They definitely helped relieve some stress today and I would recommend them to anyone who needs a good tow company!
Brenda and Pete were the best towing service i have ever come across in my life. They were fast, efficient and super friendly. They even went out of there way to help me find tires. I would recommend them to any and everyone anyday. If you need help call Essentials Towing company!!!!
Great experience. Essentials Towing was very professional. They arrived quickly. Thoroughly explained the Towing process to me after a horrible accident I was in.
Gave me clear, and concise directions to their facility. Answered all of my questions. Set my mind at ease that everything would be taken care of.
Insurance company totaled my vehicle. I arrived at Essentials Towing , feeling a bit confused, upset with the current situation. But the lady who works at the front desk, was super professional and very friendly. I gathered my personal possessions from the vehicle and left feeling better, with a smile on my face. I realized I had forgotten my license plates. Essentials already had that covered too. They removed my license plates for me, and I was able to pick them up at my earliest convenience.
So if you need your vehicle towed, call Essentials Towing. They'll get the job done right the first time, and treat you with respect and show you kindness in your time of need.
Thanks Essentials Towing, you all are doing a great job!
Of course, nobody ever wants to be in an accident but working with Amanda down at essentials has been one of the best experiences ever! She’s attentive she make sure things get done. If you have to have your vehicle towed call her up! Super friendly, super 10 I’ve I’ve been waiting for my insurance company to do their job and she’s been on them going above her Job just to make sure that I get taken care of and this is the first time I’ve met her! Truly amazing experience I would give a 10 stars if possible you absolutely will not regret using towing!
It gives me great pleasure to leave a review to essential towing recovery. The level of service I receive was like no other. Car trouble sucks we all know that. Dispatcher, Amanda was very professional assuring me my vehicle would be picked up safe and good hands. Also to the gentlemen who recovered my vehicle whose name is Levi had everything hooked up Nice and tight No dings. Job Well done guys... Happy customer 👍
I am so very grateful to Essentials Towing and Dom and Stephanie for coming out on a cold Sunday night to extricate my very dead car from an awkwardly situated garage off a dead end alley. I called them through my roadside assistance program. They not only had all the necessary equipment on hand, they showed up early, they helped me move boxes out of the way so they could put the front of the car on a dolly. They were kind, knowledgeable and efficient. They even dropped the car at the dealership for me and deposited the key in an envelope in the night box so I could stay in my warm house. May I add they were the third service I had called to get my car towed out of the garage; the first two didn't work out for various reasons. 5 Stars.
Thank you so much for a quick and speedy car jump! The pricing was actually the best in town. Rick showed up and totally was super awesome and quite the funny guy and superb customer service!!!
Let me first off saying Rick was amazing getting my car unstuck from mud in my backyard. My driveway is narrow, inclined and just terrible the way they set it up. Well he pulled his truck as far as he could up the driveway, came in the back where the car was he looked around came up with an idea to get my car out IT WORKED PERFECTLY!!! Thank you so much!!
I cannot stress enough how much this team saved me! Brakes went out & some folks down the street tried to charge me an arm & a leg just to bleed my brakes :( these guys came thru & got me fixed up within 30 minutes. I WILL DEFINITELY BE COMING BACK!!!
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