I came to this Staples location to print my résumé and a booklet for a job opportunity. The print associate initially took quite a while, so I went downstairs to purchase some folders and index cards. When I returned, I noticed the print job had cutting errors that affected the layout and logo. I asked for it to be reprinted, but even after reprinting, the issue was still there.
When I pointed it out, the associate insisted it was my fault — even though my home print copy came out perfectly fine. I still tried to remain polite and patient. However, when I came back to show her my reprint code, she had already started assisting another customer. When I mentioned I had been waiting, she loudly said, “I’m doing you a favor, I didn’t have to help you.”
That response was unprofessional, embarrassing, and completely unnecessary, especially as I was simply trying to get my materials printed correctly. I waited another 5–10 minutes, but she never returned to assist me. It was disappointing to be treated this way, especially in front of other customers.
I truly hope management provides better training in professionalism, customer service, and fairness to all customers — no one should leave feeling dismissed or disrespected.
I've always received excellent service from Staples. Whether it's just buying office supplies or making large purchases. I buy my computers there and have gotten topnotch tech associates to take me through the whole process,
I went to their Staples store on Broadway, NYC on 80th or 81st street. I purchased an ink pen and needed help selecting a refill. The cashier 1st said if you don't see, it's not there. I asked for assistance again and he said there's no one to help me....
I've been going to this store for seven years now and the staff is consistently helpful, knowledgeable, and kind. I spend all day in my home office most days, so office equipment is the single most important tool of my trade. I got my office chair here back in 2018, and the staff helped me pick it out—best decision I ever made (and it was half off too!) Same with my desk. Same with all the other things I've come to these guys for over the years. I thought about mentioning certain staff members by name, to give them a shout, since they were so nice. But I decided not to, because everyone who works here is the best. I don't know what they're putting in the office coffeepot, but please don't ever change. This might be the friendliest big box store I've been to in my life!
A package of mine was sent here after UPS decided not to deliver it to my house. This is a multi-level store where outgoing package drop off is at the street level, and UPS pickup and the retail store are in the basement.
I’m usually lazy when it comes to leaving reviews, but this is just too much!
This is the fourth time in the past month that I’ve gone to Staples to return an item, only to find out they’re not accepting returns. Imagine carrying a 22-pound box all the way there, planning to drop it off and then continue with other errands, but instead having to drag it back home in 100°F heat, completely throwing off your schedule.
There are no notifications that returns aren’t being processed, and not even an apology at the store. When I asked what’s going on and why their system has been on and off for over a month, the response I got was: “As far as I know, last week it was fine.”
Really? That’s what you say to someone who walked several blocks with a heavy box, expecting to finally be free-handed, only to be told to turn around and go home?
At first, I was just frustrated. But after this happening repeatedly, it feels like regular practice. Honestly, I doubt it’s just a “system issue.” It seems more like they can’t handle the volume and, instead of fixing it, they let customers bear all the inconvenience.
So, is it going to be fully resolved or we better not to rely on consistent return service?
At my local store, there is always an employee greeter who kindly approaches me offering help and direction for my shopping. Staples always has what I need. Cashiers are very kind and efficient and let me know if I am due some Rewards benefits on my purchase.
Pedro in Computers explains everything so well! He answered all of my questions, offered great information about what HP printer was comparable to my last one.. Trust is a powerful thing. I trust Pedro!
Weeks ago I ordered an Academic Planner (July-June) from Amazon. They said it would arrive by July 5; it did not. After tracking, I learned that the new delivery date would be August 14
--making it impossible for me to record 6 weeks of appointments. On Sunday, July 6, I called Staples. Leroy checked that the item was in stock, and left it with the cashier. The price was cheaper than Amazon's. I love Staples!
This is my favorite Staples store to shop in. The staff are consistently kind and helpful. They are always walking through the aisles asking customers if they need help.
Shoutout to Sarah for accommodating my walk-in TSA pre-check appointment. I specifically made the commute from the Bronx to this particular location because it was the closest one to my house on public transit. Another employee tried to turn me away and say they are aren’t taking walk-ins. I called earlier and no one picks up the phone. The TSA and Staples website both say they accept walk-ins. The employee who tried to push me out was just standing there talking nonsense. The manager really needs to make sure the employees are actually occupied and not misinforming customers. Soon after my appointment started, another walk-in customer arrived and Sarah told them to sit in the waiting area. So clearly they continued to accept walk-ins.
We are fortunate to have a Staples nearby where we can interact with their very helpful staff and enjoy looking around the store for new and useful products. It beats the impersonal online routine.
Andy Adrien Susan and Fatima and Brittney are both very helpful and professional. Susan has been here for 26 years! Wow!
Store is nice one less vacant storefront in the Uws! Wheelchair and stroller friendly
Also kudos to Pastor for helping out when it gets crazy busy at this location.
Micheal and Maribel at the registers are always helpful. They work hard!
Came to this store for passport photos and it was a great experience, got very good photos and there was a sale, too. I hope this store remains open or, if it has to move, relocates nearby and keeps all the helpful friendly staff there now. Thank you.
The staff is always helpful, professional, and speedy. Had a rush job right before our wedding, and they handled it perfectly. Have been by several times since, and the service and quality of prints has been just as good. This is my go-to Staples!
Ameema, who works at the Broadway and 81st store, rocks. Clearly customer service is top of mind so not only did I have quality print outs but she made the experience fun. Thank you, Ameema!
My recent trip to staples was so memorable as it was easy to obtain what I needed with the associate Virginia's help and the copy center as well provided outstanding service.
I would recommend the Staples on Broadway as a great source for office supplies and services
I love my neighborhood Staples! The manager is kind, efficient and always extremely willing to help. I've had only the best experiences with the sales associates at this location! Thank you for your outstanding service to the Upper West Side.
The Staples store on 81st St. and Broadway is my number one store everybody's pleasant and knowledgeable. I had a wonderful experience shopping there. For my Computer chairs, inks papers and my weekly planner and everything, but don't take my word for it go see for yourself.
The man helping me with the broken printer cartridge was extremely knowledgeable and patient (with phone app) so I could save $$$. Much appreciated. Not used to store clerks who actually know about products but this man did. Thank you.
All sales people and manager were great. Jaylen was especially wonderful helping me update my Staples app. There was a credit there that I didn't even know that I had had. Great prices on paper goods.
I think it’s great to print at Staples instead of buying my own printer and inks. The instructions were easy to follow. And I would make sure to select black-and-white and lower-quality paper for printing shipping labels. The price was good in that setting. I can drop off there. They have a large table for me to label my packages (I bring my own tape, but they sell tapes too). The staff there were friendly and did what they were supposed to do. No complaints. :)
One stop shop for all office /home office/school supply needs as well as Moving and packing items too. Staples has good quality computers and electronics..It’s very Well stocked and honestly very very well maintained store in NYC. staff was very helpful and they showed me how to operate the bog scanner. I had to urgently print/scan that’s how I landed here .(had to do it in 15 mins so couldn’t get home) . The home office furniture collection is awesome , they have very affordable and good quality office furniture like computer desk, height adjusting desk and computer chairs. On a side note you can make a spare key also they have a machine
125 W 3rd St, New York, NY
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