Paul did a great job explaining the issue and the recommended fix. He explained to me he would fix it as if his daughter was driving the car. Great peace of mind!
I can’t recommend Paul’s Auto Repair enough! I came in for a routine oil change and a major issue with my Audi’s MMI system. I was worried I’d have to replace the entire unit, which would have cost thousands. However, Angel and the team of technicians were incredibly professional and knowledgeable. They did a thorough job diagnostic checking all potential issues and actually fixed the system rather than just pushing for a replacement. If you want honest, expert mechanics who won’t overcharge you, this is the place to go.
Went by to have them look at a loose panel under the car that was scaping over bumps. They told me to stop by tomorrow and they would fix it for free. I dropped the car off the next day and they did fix it so I also got an oil change while it was there. Car was done when they said it would be and they kept there word.
Came here for a NYS inspection and had a great experience. Everyone was super friendly and I was in and out in 15 minutes. I was honestly shocked. After waiting over 2 hours at another place in the neighborhood, this was such a relief. Definitely will be recommending this place to friends and neighbors!
Came in for a quick oil change. Angel seemed to be swamped juggling 5 customers at once, but i thought he handled it patiently and masterfully. Very professional and kind. The man who did my oil change also went above and beyond by removing a nail from my tire that I didn’t even know was there
Paul's the best! Hes quick, efficient, and reliable. There's never a waiting time and the job gets done fast! I come here for all my car needs- highly recommend!!
Very friendly owners. Professional and quick. First time was an easy and pleasant experience.
Update: Everyone here is so helpful and kind. I was going to another place for years. Came here for the first time last year and knew it would be my new regular auto repair shop. I cam back this year and same great service!
Paul is the best!!!!!!! They had very very nice service here and all staffs are friendly and super professional!!!! Price is affordable and it’s definitely worth the service!!
My family is new to the area in Massapequa and Jays is right down the street. Jay and his crew were professional, nice and resolved the problem with my wife’s car. I am glad to say that we will be going to Jays for all of our vehicles needs. I highly recommend Jays mechanic shop in Massapequa
Paul (great neck location) worked on my 2020 C43 AMG. I needed a battery replacement and some other repairs to the vehicle. Paul and his crew did everything within the hour and presented my vehicle to me working PERFECTLY. HIGHLY RECOMMENDED FOR HONEST AND GOOD WORK
Paul's Great Neck Auto Repair is very professional and efficient. I had to do a last-minute State Emission Inspection. And the staff (I think his name is Andrew) handled it with such grace and kindness. The place was busy but the staff was professional and quick. Thank you so much and I highly recommend this place!
I came here for a New York State inspection and had a great experience. Paul answered the phone and was super friendly right from the start. Every other place in the area told me it would be a 2–3 hour wait, but Paul got me in right away. The whole inspection took less than 10 minutes, super fast and easy. Everything went smoothly, and Paul was very friendly and helpful. Definitely recommend!
It’s a shame they sent out postcards to my mailbox and I thought “good I’m gonna support my local business.” I showed up one day ask them to balance two wheels and the front desk told me “$75 bucks a piece, so two wheels would be $150.” Anyone with a little bit of automotive knowledge knows this is outrageous. Fine, then I went to my BMW dealer, I had to wait an hour, but they only charged $30 bucks a piece to road force balance a wheel with hunter machines. They here have an old who knows what brand balancer and they wanted 75 bucks to do one wheel. Good job. You’ve lost another local client, forever.
Took car in for a simple coolant flush due to the fact that I noticed some sediment in the expansion tank. I specifically asked for the sediment to be cleaned out of the tank…they did not. They then said I would have to pay for another coolant flush if I wanted the sediment cleaned out of the tank. Additionally, they claimed to have found the exact location of a coolant leak (which I already knew about) and told me I needed to replace the entire radiator. Their quote for that job was outrageously high. I replaced the radiator myself a few months later and I found that the location they claimed the coolant was leaking from was completely incorrect. The actual leak was from a small fitting which they would have seen if they had removed a single piece of paneling. Overall, their prices are high, technical service was very poor, and customer service was poor.
Angel and owner Paul have taken care of my vehicle for many many years and they go above and beyond with their service and kindness. All the guys at the station are quite accommodating. I had to insist they accept my tip. Thank you!!
I had to get something done quickly for my Tesla. This place was the closest place that was opened for me on Sunday that gave me an actual realistic time-frame that my work would be completed in over the phone so I can plan my day.
Stopped by while they were working on some other vehicles, but waited no longer than like 10-15 minutes to get my turn.
Gentlemen who took me was polite and down to the point. Did not have me waiting aimlessly, but gave me a clear direction and a wait time/completion time. There was no gimmicky method to try and oversell a service which I really appreciated, as so many places try to give some excuse to hold your vehicle and work on it.
Shop might seem small, I really appreciated the quick and straight to the point service provided here. Will definitely recommend here to anyone reading and also to my friends in the area.
The other hundreds of reviews are spot on, great guys at this location.
I came to New York for medical care for my daughter and found out that I needed brakes.
Paul got my car in quickly and Angel even let me borrow his car to get my daughter to an appointment while they were waiting on a part.
Paul is an honest person who wants to do right by you. Highly recommend!
I'm impressed. Quick and good! Despite they tried to charge me free for tire screw removal last week, I still paid it. Thanks for being such a generous bunch!
Everyone in the area should come here for car repairs. I'm sure you'll be happy with the service
this place is wonderful and magical, they didn't charge money for the tire repair, the owner treats his employees with great respect, and his clients with special respect.
I was really impressed by Paul! We're in from out of town, and got a mail through the tire. They took us without an appointment, were very fast to fix the tire, and was scrupulously fair with the price. I'm glad that we chose Paul's.
So impressed with Paul's! A light on my daughter's dashboard indicated a transmission problem. It was a Sunday and she needed to drive 200 miles to return to school. We googled service stations open on Sunday and found Paul's. She called. They had her come over and immediately assessed the problem. They did not even charge her!! She was able to return to school safely and with peace of mind. 100% recommend Paul's Great Neck Auto Repair.
I had to get my NYS inspection done and found this place nearby that does them. I came in as a walk-in, filled out a quick sign in form and they got to working right away. I was in and out of the shop in 15 min. Everyone was really nice and I got my inspection done quickly and stress free. Definitely recommend this shop for the staff alone; so hard to find people who are honest, friendly and efficient in the car shop world.
Paul and the team are top notch. They are constantly saving customers money, doing great work, and taking care of repairs fast! I am impressed with each and every visit. Most service shops can't take an appointment for weeks! Forget the long wait times at dealerships.
Was a first-time customer from out of town, but Paul's took my right away, diagnosed my car problem quickly, told me about an impending (but not emergency/immediate) problem, and had my car good-to-go in about half an hour. Did not try to "up-sell" me on something I didn't need.
Vinnie/Vinny (in the office) was great.
I hope I don't have car problems again while I'm in Great Neck, but if I do, they'll be my first call.
The absolute best! I was in a dilemma, I lent my car to a friend and he got stuck in Great Neck NY with a flat tire. Paul's Auto repair came out to the location, put air in the tire to get it to the shop, and plugged the tire ON A SUNDAY EVENING! Amazing service and amazing people! I would highly recommend using Paul's Great Neck auto repair! And Angel was great. Thanks again for an amazing experience!
I like how these guys run the shop. I needed an oil change as well as fixing a piece of plastic at the bottom my car. Called in the morning for price and timing, dropped off my car at noon, and picked it up in the afternoon. All within a couple of hours. The price they charged me was what they promised, and they took care of the piece of plastic free of charge. Great service and attitude from trustworthy people.
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