Import Masters in
Great Neck (NY)

It was super easy getting a car i didn’t know how long it took but ella got it done. Can’t wait to enjoy my car!!! Thanks for all the help go ask for her !

Got my Range Rover Velar with Mark’s help, who was very efficient, quick, honest, and very helpful. The staff did a great job being open to all questions and getting everything done rapidly. Highly recommend.

Kavita it was a pleasure to work with you, I came all the way from California for my S class and it was worth the trip, Joe was awesome with the rates. Thanks again!

I am certain they flooded their reviews on Google- because their reviews on listing sites are a 1.5. I recently traded in a car and purchased one of their vehicles. Laura C. promised that permanent license plates would be provided within two weeks of purchase. This timeframe has not been met despite assurances from both the salesperson (Laura) and the manager (Ale). Laura failed to provide the second set of keys that was promised at the time of delivery, prior to purchasing the car two set of keys were promised and were not delivered. Laura informed me that someone would reach out to me in regards to the second key- a week goes by, and no contact. The manager (Ale) told me there was no second key, even though I have recording of Laura specifying that I will receive a second key. Laura failed to provide the LowJack documentation that was represented as included with the purchase. I attempted to call Laura for an entire week and send emails before this was given, the LoJack account was made an hour after I sent her a lengthy email about their fraudulent behavior. Laura failed to provide the 10-year warranty paperwork, which was explicitly stated to be mandatory in order to complete the purchase of the vehicle (additional fees). It has been three weeks. These items were promised at or before delivery of the vehicle. I have repeatedly followed up with the dealer and, to date, only one of the four promised items has been provided. After carefully reading other reviews I have noticed this repetition. It is a shame they belittle hard working customers. Date of purchased vehicle: Friday December 12th, 2025 LoJack purchase: December 19th, 2025 It is December 28th, 2025 and I still have yet to receive the rest of the items I purchased with the vehicle. ** Update As of today, I called the dealership and asked to speak directly with Laura. Instead, the receptionist transferred me to the plates and tags department, despite Laura being fully aware of the reason for my call. I was then transferred to Al, the manager, who raised his voice at me and denied the existence of a second set of keys. This denial directly contradicts what Laura explicitly told me during a prior phone call—that she would be getting me a second set of keys—a conversation that I have recorded. After numerous calls and repeated attempts to resolve multiple outstanding issues related to this purchase, there has been no meaningful resolution. Promises continue to be made, but they are not honored. The dealership’s public responses claiming they will “make it better,” including on Google reviews, do not reflect how matters are actually handled once the sale is complete. The dealership has my contact information and is fully aware of the issues that remain unresolved. If Al knew how to properly run a business, he would reach out directly to resolve these matters and address the questionable add-ons and representations made by his employees during the sales process—issues that should never occur when purchasing a vehicle. Based on my experience, there is a clear lack of transparency, accountability, and follow-through. I strongly advise against purchasing a vehicle from Import Masters in NY, particularly if dealing with Laura Cardona.*** Update 2/9/2026. I still have yet received my plates, or received a phone call for an update on my second car key. I would love to discuss this, yet I have still yet received a phone call. They say to call them, but never have any answers or pick up when the customer calls. Take initiative and reach out to the numerous amount of unsatisfied customers. You have my information and Al is very well aware of who I am.

I had a great experience buying a car from Ella. She was extremely professional, knowledgeable, and easy to work with throughout the entire process. Everything was transparent and straightforward, and she made sure all my questions were answered without any pressure. The whole experience was smooth and stress-free. I would absolutely recommend Ella to anyone looking for a reliable and trustworthy person to buy a car from.

We are beyond happy with the incredible service and kindness we received from the moment we walked in. A huge thank you to Ella for her professionalism, knowledge, and dedication—she truly went above and beyond. We walked out with our dream car, and we thank God for placing Ella and Joe in our path. We are so grateful! If you’re looking for a new car, I 110% recommend Import Masters (ask for Ella!). Also, thank you to the gentlemen who detailed and washed our car—it looked amazing. Truly a wonderful experience all around!

Ela was absolutely fantastic to work with. She was attentive, responsive, and genuinely cared about making the entire process smooth and stress-free. She took the time to listen, answered every question clearly, and was always one step ahead. Her professionalism and positive attitude made a huge difference, and I truly felt supported from start to finish. I highly recommend Ela to anyone looking for a knowledgeable and reliable dealer agent.

From start to finish, Marc provided me a thorough, transparent and straightforward experience into my new vehicle. He was patient, kind and personable. I drove over two and a half hours to make this deal and it was worthwhile in every way. Thank you and your team for all of your help :)

Wow I love kavita!! We've been working together for weeks to get my deal done and she didn't give up on me!!! Ask for her she's truly the best!!! Joe your the man!!!!

I came here to look for specific cars that align with the Uber Black EV rules. Kavita helped me with this. I had 2 cars in mind and she did a quick job showing them to me. She gave me time and space to look through the cars. She was able to give me all of the information for both cars and made the process so much faster. I have been in dealerships that take 4+ hours to close deals. Kavita was quick and made sure we were aware of everything from the start. She is very sweet and patient. We are very happy that she was our salesperson. Thank you Kavita!

Kavita was so lovely and helpful. She made my purchase easy and pleasant.

Kavita was amazing. She was warm and very welcoming. Her professionalism was great and she made our buying experience easy.

Kavita, was excellent sales agent. She was very patient and informative with our son as he was purchasing his first car. She helps with his insurance agent giving all the information need for his car insurance. She is an asset to your company

I had a great experience buying my car from Laura at Import Masters. She was knowledgeable, honest, and made the whole process easy and stress-free. No pressure, clear communication, and everything went smoothly. I’d absolutely recommend asking for Laura if you’re shopping here.

Happy to have been Roy’s first sale! Drove down from RI and the entire process was smooth, seem-less, and we weren’t in there for 9 hours. Very grateful for the staff over at import masters, and a bigger thank you to Roy for getting me in my car :)

Kavita was very honest and welcoming would 100% recommend her. She made all our request and met all our needs. Definitely come back here!

had an amazing experience buying my car thanks to Laura. She was patient, honest, and incredibly helpful through the whole process. She answered all my questions, made everything simple, and treated me with real respect. You can tell she truly cares about her customers. If you’re looking to buy a car, I definitely recommend asking for Laura — she’ll take great care of you.

Thank you so much, Arabella. The entire buying process was so quick and easy with your help. Everyone at the dealership really enjoys their jobs and we’re so pleasant. Thanks again xoxo

Outstanding experience picking up my Range Rover Velar! From beginning to end, the process was smooth and stress-free. The lady who helped me was incredibly informative, patient, and never pushy. She walked me through every detail, answered all my questions, and made sure I felt completely comfortable with everything. What really stood out was how much they helped with financing. They explained all my options clearly, worked with me step-by-step, and made sure I got the best deal possible. Their professionalism and support made the entire experience truly exceptional. I’m extremely grateful for their help. Highly recommend to anyone looking for great customer service and a team that genuinely cares!

Laura was a great help with making the process of getting my car go by smoothly. She was very nice patient and reassuring throughout the entire process and was able to get me the exact car I wanted with a great price.

We saw some cars online and scheduled a meeting with Kavita to learn more about the cars and see them in person. Kavita did an amazing job with showing us the car and being so understanding while we took our time to make a decision. She was very patient and kind. We have gone to other dealerships before, and the sales specialists tried rushing us and showed attitude as well. We ended up buying one of the care and she helped us through the full process. If you want a good chill experience without feeling pressured, this is the place to come!

Kavita was amazing from the moment i saw the car online to calling in and test driving the car. She was so easy to work with and made the process simple. Love my new convertible!!

Kavita is amazing ! I had ad such a great experience working with Kavita. She’s not only knowledgeable and professional, but also incredibly patient and kind. She really took the time to listen to what I needed, explained everything clearly, and made the whole process smooth and stress-free. It’s rare to find someone who genuinely cares about their customers the way Kavita does—I truly appreciate it !!

I came by just browsing today and Kavita greeted me with a smile as soon as I walked through the door. She was able to answer all of my questions. She was very patient and very helpful. If anyone is interested in purchasing, or even just browsing for a car, definitely check this place out and ask for Kavita. Her customer service skills were greatly appreciated , she welcomed me as soon as I stepped in! She was wonderful and gave me the best advice ! Thank you so much Kavita !!

I brought my vehicle here for regular services and oil change on July 30th 2025 and This dealership messed up the engine to my BMW X7 by leaving the oil tank cap loose which caused my oil to spill out and my engine to CEASE I’ve been going back and forth with them to cover this issue and been giving me the run around for 4 months until they finally told me that there not covering the ceased engine because the engine costs $18,000 plus labor fees to fix on Sept 16th 2025 I paid another tow truck to pick up my vehicle and take it out of the dealership I am currently suing this dealer for the damages done to my vehicle.. I wouldn’t use this dealer if your reading this after this date there are irresponsible when it comes to a customers cars they also left my vehicle outside without locking the car and things were taken from the car prior to this last issue..

Ella was absolutely amazing to work with! From the moment I walked in, she made the entire process of buying my Tesla Model S smooth, stress-free, and actually enjoyable. She was knowledgeable, patient, and answered every question I had without rushing me. Ella went above and beyond to make sure I got the exact car I wanted at a great price, and she kept me updated every step of the way. I couldn’t have asked for a better experience — highly recommend asking for Ella if you’re buying a car here! 10/10

Kavita was and extremely helpful sales person. From the moment we entered the store, she walked us through until the very end assisting us, and filling our paperwork out, calling the insurance company together and helping us get the best rates. She shared a sweet sense of humor that I truly appreciated, along with her kind smile and vast knowledge on the vehicle she chose for us. My mother and I could not be more thankful for the help that we received today. Definitely a five star experience and a pleasure working with Kavita!