I was traveling and had a low air signal come on my instrument panel. I stopped at Parmenter and they adjusted the air on all 4 tires and sent me on my way. I was able to continue my trip with the assurance I was taken care of. Thanks
Called for a roadside issue ... they took 2 hours to come ... i was 15 mins away ... they charged $500 just for coming ... sold me a used tire for $200 which they probably got from someone for free. And on top of that charged me for using the credit card ... this is what highway robbery is called ... hope no one gets an issue near them cuz they will skin you alive if they can
Thank you to the team at Parmenter tire and a special thanks to Brian and Mandy for the excellent service that you have given us on the motor homes that we have brought to you for new tires. You guys are awesome at getting them in and turned around in a timely manner.
I stopped in to see if they would fix my ATV tire for me. Brian Jackson went out of his way to help me. He was very courteous, and professional and customer service was excellent. I will definitely go back to have repairs done and will recommend them to others!
A stressful day with a dead battery was made a whole heck of a lot better at Parmenter. Thank you, Brian J. For the excellent customer service and pricing on a replacement. It gave me peace of mind. I will be keeping you folks in mind for future services.
Great customer service. I had an emergency, where I needed to replace a tire and even though the shop was extremely busy, they made time to help me and get me back on the road quickly. Thank you
This place is a rip off!!!!
SUPER expensive, and they did NOT even fix the problem!!
Took it to another mechanic (this one honest, WAY, WAY more reasonable, and excellent work) who actually told us that some parts that had been used were of lowest quality and brand reputation of being notoriously bad! He replaced them for a nominal charge (and I mean nominal)!
We will NEVER go back to this place, and we recommend that you don't go either!!
Knew more about my auto problem than the dealership. Fast, accommodating, courteous, no offers to upcharge, took care of my tire issue without much notice, no baloney, just fixed it. The place is buzzing with vehicles. 8/10/23
Had a tire go down on my trailer travelling through on the interstate. Brandon (the service manager) had the tires in stock and took care of the mounting himself, getting me back on the road quickly and safely. Professionalism at it's finest!! HIGHLY RECOMMEND
I have been a loyal patron of this establishment for longer then most any of the staff currently working there now. It's become the only mechanics shop i trust. Unlike most places you go, the person you are talking to actually knows what they are talking about. Over the years they have thrown me a bone with a discount when i couldn't fully afford the fix. I'm very grateful to bring my business to them going forward. Update a few years since this review. I'm still a loyal customer. I now drive over an hour to bring my vehicle to them for repairs. You cannot put a price on genuinely trusting your mechanic.
First time here but definitely not the last. Efficient, friendly, and affordable. Glad we found this place as we have been searching for a new mechanic.
I had a great, friendly experience at this place! Service went above and beyond to show me what was going on with vehicle and really helped a lot. Timely, friendly, honest and super job all around! Thanks guys 🌟
This company was highly recommended by someone I know. I was very impressed with Brandon, the service manager, and Don, the service advisor. Professional and highly ethical staff. Also impressive how very clean the lobby was and didn’t have an odor like a car shop when you walked in it. Clean and organized. As there are some auto repair shops that up -sale and try to get extra work, including work your car does not need, but this is not the case at all with this company they are highly ethical. Professional and trustworthy.
New build. I stopped in on a Friday afternoon of a 3 day holiday. I was just asking about a truck for sale. The guy helping me wasn't a salesman but seemed to go out of his way to help me. So they seem pretty legit.
Great people.. very helpful..have problem with my truck and they took time to put up and take a look and give me a quote....they will be the ones fixing my truck for sure..just talking to them I trust them to do a great job!
If you're looking for someone to work on your car that genuinely cares for your well being, and isn't motivated by money, Parmenter and Brandon is the shop/guy for you. Im from out of town, and my car was having some serious issues, and I called parmenter, and they told me to bring it down and instantly started working on it. When I was having a little trouble with my bank, he was very charitable and patient. Please please please go here, I couldn't recommend it enough;
The only reason I am giving them two stars is because my vehicle is older and I'm giving them the benefit of the doubt. They convinced me that I should put $1300+ into the suspension and braking system of my car. The car came back with noises it never made before which they investigated and determined was something else which would cost me more money. Less than a year later, the car has a 4 inch hole in the subframe near where the steering connects (in an area they definitely looked at) that the other recent mechanic said "must have been there for awhile". Again, old car, stuff happens, fixing one thing can break other things. Still, I'm not going here again.
Very friendly people, extremely professional.
They take their time to answer all of your questions and make sure that you understand.
The service quality is very high and the offer solutions within your budget.
Went to Parmenter for the first time and couldn't be happier with the service and the place. Brandon is so helpful and is genuinely looking out for the well being of you and your car. The inside was probably one of the best waiting rooms I have ever been in. I highly recommend going here for any of your auto needs.
Excellent customer service!! Definitely have found a trustworthy and honest business that doesn't try to hide things or purposely break things. They try to make fixing your vehicles within your budget. Highly recommend to anyone and everyone I know!!
Great shop! We own a small business and our truck was out of service. They were able to take care of us and get us back on the road asap. Thanks for all your help.
Sammy's Appliance Service
The man I spoke to on the phone was very helpful. I had to call for an emergency with my tire while I was at the dealership (since that was the closest place for me to pull over) and talked to the representative here, who spoke me through the tire qualm I was having. Even though I didn't take my car here, he was very accommodating and even set up an appointment for me just in case the dealership tried to sell me on a totally new tire (just got these tires, that's why I didn't want to be nickle and dimed.) Thank you so much for your help and I will be telling all to come to your business.
Was driving home from Rochester to Pittsburgh after being in NY for a business trip all week. Drove past Batavia and started to have some issues. The hose for the transmission fluid line came undone and lost all of my fluid. Was on the side of the road and got towed to Parmenter. Everyone there was incredibly friendly and was able to get me out the door and home the same day! Besides how incredible the staff was, the price was more than reasonable for he work they did. Very appreciative of what they did for me.
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