Ziebart in
Batavia (NY)

I finally got my car fixed and decided to treat myself and get the interior of my SUV cleaned. I have three girls under the age of 6 and they can be VERY messy. The detailers got the gunk build up, sticky residue, crumbs and stains out of my backseat and doors. Only thing I wish they left my vent fresheners, I bought them this morning before coming in. Other than that, they did such a great job. I’m really impressed! Shannon W is very knowledgeable, answered all my questions, friendly and kept me updated while I waited. Very good customer service! I highly recommend Shannon when you book your appointment. Will be back to get my car tinted and undercoat done.Thank you to Shannon and Ziebart crew for such great experience.

I have been coming here for 5yrs. Shannon has taken the best care of me and hooks me up with the best service and care every time!!! I highly recommend her and Ziebart!!! Thank you Shannon five stars 🌟 Denise Conner

I've been going to Ziebart of Batavia for 8 years for rust protection on my 2015 Toyota Rav 4. Because I'm unable to leave my vehicle, I have to wait for it, and they're always good about not taking very long. This year there was a bump in the road due to a new product they're using, but Brian still went above and beyond to make sure my wait was still as short as possible. It was very much appreciated! Thank you, Brian!

I had the tint done on my vehicle about two years ago now and it came with a lifetime warranty. About a month ago it started to bubble a little bit and I was unable to roll one of the windows down without messing it up and making it worse. I called and spoke with Shannon to let her know what was going on. She had me come in at my earliest convenience to take a look at it and a different window that was peeling a little bit. I went in to have Shannon take a look at it on Friday and she was able to get me in first thing on Tuesday morning to take care of it FREE OF CHARGE since it was covered under warranty! I'm very happy and pleased with the service Shannon provided me and I highly recommend taking your vehicle to Batavia Ziebart!!! Thank you for all your help and I'm looking forward to getting more of my car needs done there!

I had a car starter put in my car 4 years ago at the batavia ny ziebart,and it suddenly stopped working,the entire staff was as wonderful and helpful with my problem as they were when I got the starter put in,very professional and fun to talk with,they fixed the problem,no charge to me,I highly recommend them for anything you need done for your vehicle!

I got my car tinted and worked with Gia. It was the easiest experience I’ve ever had especially with my vehicle. She got me an appointment for the exact day I wanted one for and it ended up being less than I was quoted!! Gia is the sweetest and made it worth the drive.

I went in there to have my truck with this new wax. I had to fix my frame. They wanted to charge me. I didn't have the money the guy said. If I did a good review wouldn't cost me nothing. The guy took care of me every time I go there. I get a different person, but they're always nice and willing to help. Some people say ZieBart is a waste of time. I believe it's saved my 2011 Silverado. From the junkyard. I'm going to keep going there.They got good receptionist greet you when you walk in the door got nice place to sit down and hang out.If you have to wait, people are very polite there

I went to this Ziebart location to follow Gia because she has been the only one I trust to handle any work on my car. This has been my third time working with her and she hasn’t let me down with her attention to detail, quality, and care for my car. This time, she went the extra mile. She tried to get an exact paint match from the dealership for my car, she hand-touched up all of my scratches and nicks to the paint, and worked on cleaning up any residue left on my car. My car looks as brand new as it possibly can and it’s the best protected it can be for the winter. And I know that if there are any issues, I know that Gia will be able to help me resolve it. Thank you again, Gia!

Gia was amazing. She made sure to get everything covered with my car. And took the extra mile to help with my insurance issue. I had a great experience.

I came in and worked with Gia she knows all the products very well and it was amazing working with her! I will always recommend her to friends and family!

Came in to have my 2013 Corolla undercoated before NY tears it up this winter. Seems to be a good undercoating job, although I believe they washed/detailed the exterior also (not sure if this was part of the process) which is fine but there are new scratches on a few spots plus some weird hardened chemical or something on one of the doors. I bought it with a few cosmetic concerns, but these are definitely new.

Their rust treatment is trash, never again. Their Other services are better, not a bad place, but the product they spray traps moisture in, you just can’t see the rust until it is too late. Jeep frame was beautiful, no rust, still had 90% of the original paint on it, 1 winter in NY with ziebart undercoat and in the spring there was sections that needed stripped down to bare metal and safety-caps welded in. Staff was friendly, they seemed to have a smooth operation and the rest of the experience was great, but it traps salt/water/ice and when peeling off swelling areas the damage underneath was bad. Good experience with friendly staff, just a poor product selection for NY

Shannon was great. She went above an beyond to undercoat my brand new truck. Even fixed a ding in the paint that I didn't even mention. She just saw it and offered to take care of it. Exceptional service. 100% would recommend.

I have been a customer of Ziebart in Batavia for the last couple years and I have always had a great experience. Staff is professional,friendly, attentive and efficient. Depending on the services you want done you’re in and out in a reasonable amount of time. The work they do is fantastic. They repair minor damages done throughout the year when you bring your vehicle in for your yearly routine maintenance. At this location, I would like to recognize Shannon, she’s very knowledgeable offering tips and tricks when looking over my vehicle before service is being done, she’s great! Thank you Shannon! Overall, I highly recommend Ziebart for your vehicles exterior and interior protection.

The crew did an excellent job on my car. They enjoy what they do & it shows......my car shines from top to bottom, inside & out. This is my second year there & I will definitely return. Brian & Shannon are 2 of the people I remember the names of (along with Jen from Texas) but there are others who worked on it also. I highly recommend this business.

My grievances with their business model are the constant upselling of other services and products that I have no want or need for every time I visit. I feel if you don't buy into their "new" product services their attitude towards you changes. We have been clients of Ziebarts of Batavia since 2016 and don't think we have ever left with a great feeling. Every time there is something that doesn't get done or something is missing off our car. We are stuck with going every year to keep the "warranty " but honestly, I feel they really only "wash" our car when we take it in and don't really do a good job at that. Would not recommend wasting your money. We have spent lots of money on different "products" they offered, and we still have rust and scratches. They claim there in areas not covered. Well of course there not covered you're not going to actually recommend getting coverage where its actually needed! We even had a service rep convince us to remove the protective film from our doors and put on the ceramic coating (which does NOTHING) and now we are out the money that we paid to put it on, and our doors are not covered unless we "purchase" more protective film. Which is very costly $$$$$ And now she is gone from the company Do not waste your money!!!

Recently just went and got my Tints done they came out absolutely amazing. everyone I spoke to was extremely friendly and helpful. The two guys I dealt with really helped me out on options as to what I was going to do to achieve the look I wanted, which was definitely appreciated. And with a 10 year warranty on my tints, you absolutely cannot go wrong with this place

Walked in for an estimate. They gave me a deal and got me in the same day. Everyone was awesome. A very stress free and easy experience. Definitely recommend to anyone looking to forget protect their investments!

Today I went to Ziebart and spoke with Shannon, she was amazing especially when I asked questions and answered them in detail. She looked at my car to look over any imperfection from the work I had done. I asked if they do scratch and ding repair (I had some small missing paint spots on my front bumper nothing huge) and she came back from inside the shop with the repair paint and went out of her way to fix the paint spots without me even asking her to do that. It wasn’t major work I needed done but she took care of my concerns and even more than I asked for. I had my tint done almost a month ago (20%) and I love it but it had a couple teeny tiny spots on my back window that I wanted looked at and she is having it all done over again quicker than I expected. She made the appointment for me and was super kind and easy to talk to! She knew what she was talking about and explained things into detail when I told her the things I plan on doing with my car. She gave me her honest opinion with everything I asked. She wasn’t trying to sell me a service or push me to do things. I always have the best customer service when I go there but today Shannon was over all hands down the best customer service I ever had. I’ve brought quite a few vehicles to the Batavia location to be tinted and every time it always comes out perfect and if it’s not perfect they will always fix it to make it perfect! I would recommend anyone to go there for their services. *Ask for Shannon if you decide to book an appointment!*

I understand they are a business, yet what is most frustrating is when they schedule a time for you to get in with your vehicle for tinting, it seems as though they over book and you end up suffering as they continue to offer services to customers ahead of you resulting in a delayed service for your vehicle. Tinting should not take 3+ hours!

I started taking my truck to the Batavia location because I was tired of the bad work and customer service at the Henrietta location. I've told Batavia about the poor quality work the flaking off undercoating the lack of pretreatment and cleaning. They supposedly inspected it multiple times kept saying my truck was in great shape. Well I now have a rotted out frame because the coating was still coming off and rusting. They obviously haven't been inspecting it or trying to fix or reapply the coating. In their policy they are supposed to pressure wash the vehicle for inspection they are also supposed to correct any issues with their product. They didn't even bother to reapply anything or point out the flaking off coating. Ziebart is a horrible all around company avoid them like the plague. Update: the Henrietta location offered us 600 which is a slap in the face. We dropped over 3 thousand dollars for Henrietta to mess up my vehicle and cover up the rust they failed to repair from their failed product and poor application. I was forced to roll over 11,000 dollars that I owed on my vehicle to buy a new one and now I have to find a second job to afford the payment. The quote for repair was higher then the vehicle was worth forcing our hand into buying a new vehicle. Both locations have forced me to burn vacation days and I even lost my attendance bonus when the Henrietta location sprayed under the engine and fouled up the oil pressure switch. I had to leave work early to go rescue my wife from Henrietta when the trucks check engine light started flashing telling her to shut the truck off. I had to drive from perry to both locations numerous times. If it wasn't for the fact that the previous owner had the vehicle ziebarted I would have gone somewhere else. Alot of people told me numerous times of the poor quality work. One coworker even told me that they had to physically drop their spare tire and tell you guys where to spray. Trained qualified professionals would do a better job. As a mechanic with knowledge of the undercoating rust eliminating and autonomy buffing process I can tell you that both locations fall very short of trained professional status and obviously cut corners. Update: they refunded my wife only 1000 for the undercoating. They didn't do anything about the subpar job or the over sold bandaid of fender flares over the rust they didn't repair after their paint protection failed. We have asked numerous times to speak to an owner or a higher manager and got no where we had to get the Rochester store involved.because they are apparently the ones that handle complaints and have them play middle man between us Henrietta and Batavia. I personally am not satisfied with 1000 dollars after having to hound and track people down. They would always say they would call and never do. Piss poor quality work and customer service. Avoid ziebart like the plague they only want your money and fail to do the job properly. And I work on cars and heavy equipment for a living and seen their work fail time and time again. Do not go to ziebart you will regret it.

Great customer service. Marcus was very knowledgeable, explaining the many services offered and helped us settle on a package. Also very personable and relatable. We dropped our Nissan Murano off and picked it up later in the day. When we went to pick it up it seemed as though it was taking longer than it should have so I spoke to Marcus and lo and behold their quality control manger Dana refused to let it leave until it was done to his satisfaction which from what I see is top shelf. So there you have it very professionally well done and there is a sale this month so if you have been thinking about it nows the time. God bless and thanks again Marcus and Dana for superior service.

Batavia Ziebart is wonderful! They had my appointment scheduled the same week I inquired, got in at 9am, was done by 10:30. Morgan was my salesperson and she helped me decide my tint shade and had a sticky stain I had in my seat removed! Best of all, the prices are amazing. Thanks so much!

Got a great deal on 20% all around my subaru thanks to Morgan and Steve. The car looks great, and it's definitely nice not having the sun in the kids' eyes! Morgan was super accommodating because I actually missed my appointment time by an hour! Thank you, Morgan, for the coffee as well! Oh and Morgan, sorry about the dead battery! Now here's the "bad" I guess? I found a couple of contaminants in the tint. BUT! Zeibart is kind enough to take it back in to get that fixed. Thanks again batavia zeibart team!

My husband and I just had our 2019 Jeep undercoated today with added paint protection with ceramic coating and interior detailing. We worked with Shane and the process was smooth and professional. The Jeep feels so smooth and smells great. They had an added challenge of removing tree sap and did a wonderful job. Service has exceeded expectations and would highly recommend this location.

The undercoating process was EXTREMELY wonderful. The surface of the vehicle is SOOOO smooth and shiny it feels like a baby’s bottom. The interior looks super clean and well polished. Shane was super professional and helpful with servicing and overall experience for our 2019 Jeep Cherokee Limited. My hats off to crew of this location for a job well done.

Brought my brand new, 2022 Sierra 2500, in for undercoating and rust prevention. I took a look at it shortly after, and noticed a bunch of missed areas. Paid a fortune for this, and chose this location because China insured me they would do an amazing job, and that she would look the vehicle over herself. She promised me they would drop the spare tire and spray beneath it. They did not. They didn't even plug the holes they dropped in the doors. They did not spray in my tailgate like promised. This is a $75k truck, fresh off the lot. They don't give a $hit about you or your vehicle. There is over spray all over my white paint. Save yourself some trouble and find a different location or another company.