What clients say about Dickinson's Auto Services in Batavia (NY)
Incredibly knowledgeable mechanics. They take the time to explain everything in detail, with patience. It’s such a relief finding a great mechanic you can trust. Forever customer.
He hit on my wife, acted better and smarter. than me, and I have it on video he searched my cars compartments. Never coming here again, I'm still in disbelief.
Have taken amazing care of us with all of our vehicles, most recently took in for Brakes, rotors, and oil change. I also had Bobby check out wheel bearings because a month ago when I got new tires at one of the "Chain" tire shops they had told me wheel bearing was going bad and needed to be replaced. Glad I didn't have them do it because Bobby didn't notice anything wrong with them. They do great work and are all great guys. Was charged exactly what I was quoted. Great that there are honest mechanics still out there we will continue to go here for all of our automotive needs
Absolutely the best customer service experience I’ve had at any repair shop recently. Vehicles in fast and done fast! Everything explained well and in detail. Paid what I was quoted! Highly Recommend!
They earned four stars for the following two reasons:
1. There was a grinding sound while breaking for yeeears. I took the vehicle to five other mechanics, all of whom did not fix the grinding noise. Dickinson’s fixed it.
2. They didn’t even want to do the repair because the vehicle is “pretty krusty” underneath and I would be better off putting the money towards something else.
I explained what the vehicle would be used for and they agreed it seemed reasonable to complete the repair. No more grinding while breaking! Thank you! And thank you for being honest instead of just doing a repair on an old jalopy and charging me a million dollars.
Sincere, safe, and professioal staff when we had a car deer collision. Treated us with respect and understanding given the situation where our car was totaled and helped us with arrangements with the insurance company. When we came to empty out the car today they were very helpful with the process, and the car was safe and secured. Excellent in the towing and customer care department.
Thank you all.
Work Vehicle leaking oil all over, dropped off without calling ahead on friday afternoon and by Tuesday morning they had me fixed up and back in service! Couldn't recommend more. Thanks Bobby!
They towed my truck to their shop after a vehicle fire, they were quick to respond to pick up the truck from the fire (happened at night). And the owner and employees were great help and had great customer service. I would use them again.
Very honest with good prices. I had two of my vehicles there for used tires. They put on reasonably priced tires, were very polite all in a timely manner. I would recommend them to anyone!!
this family founded and run auto service was excellent. our car had broke down in pembrooke and after calling triple a, steve came shortly after! he was pleasant and friendly and effortlessly drove us back to rochester ny! though not from batavia, i could tell that this business has a great reputation! thank you dickinsons auto services and thank you steve for ride back home!! 10/10 i do recommend!!!
The gentleman from Dickinson’s called 3 minutes after I got off of the phone with Honda Roadside. He came in less than 30 minutes and was very friendly!
I have done business with Dickerson's in Batavia for over 20 years and they have always been fair and trustworthy. I have been dealing with his son and he's been awesome . I recommend them for not only Diesel work but my personal vehicle also.
We were stuck in a ditch when it was to we called Dickenson's. He was polite and friendly on the phone and arrived to our location within 30 minutes! He even called me back to tell me he was on his way and reassured me that he was coming to help. He was able to get my truck out of a very difficult position and communicated with me the entire time with patience and understanding. I am very grateful for the customer service we experienced and moreso the timely manner in which he arrived. We work nights and were headed home to sleep so not waiting for 2 hours in a ditch in the freezing cold was extremely appreciated. Thank you to our service man (I never got his name 🤔) you are valued sir and made s huge difference in our day and a very stressful situation
Needed help in the middle of a road trip and these guys really came through! Amazing, fast and super friendly! Can't say enough hood things about this experience. Attached is a photo with us and my pet goose (on the road with me).
The service man are very nice and efficient. They standby their service and that is something that you do not find in other auto repair shops. Highly recommended.
We went off the road and into a ditch, having to be towed out. The men who showed up, absolutely take pride in their job.
Thank you for being extremely helpful and professional at the same time.
When my car blew a tire and I called AAA, they were the ones elwho came out. I didn't have to wait long and the mechanic changed my tire and then waited until I got back on the road before he left the scene. I called them to purchase a used tire to out on the car. They got me in in no time at all and found me a used tire and took care of it. It didn't cost me alot of money. They are very professional and courteous.
This auto shop was one of the best I have been to. They did exactly what was needed in the time they said they would. To me, time is valuable. That they were to do what I needed when I needed it was truly refreshing.
Bobby was great to work with. I was referred to him by a coworker. He was able to get my car in quickly, looked at it and was able to fix and repair all on the same day. Was completely honest and upfront and explained in full detail what was wrong and how he would do the repairs. Bobby was extremely friendly and efficient. I'll be going back and will refer others as well.
A company vehicle suffered a brake line incident in the middle of a truck's route and we called Dickinson's as it was the closest around. They took us immediately and fixed all issues with the truck and returned the truck promptly early the next afternoon. The owner, Bob, was courteous, helpful and quick with our repairs. He really helped us out when we were in a pinch for an emergency. Thank you!!
Great expertise from some of the friendliest and hardworking mechanics. You won't regret choosing them over their much less experienced and pushy competitors.
My family and I had been camping at Darien and noticed the tires on our 31' travel trailer needed replacement. So I had them replaced at Walmart and the installer said "you had better get the right rear wheel bearing replaced as soon as possible!" .
So I search for auto mechanics in the area and saw one with a five star rating. They could not take me until the following week.
I decided to try Dickinson and I am glad I did. This is a father/son business with others and after dealing with them, I found them to be honest, hard working, knowledgeable and good communicators.
The father realized we needed to get back to Canada and, despite my wearing a Toronto Maple Leaf shirt, took my job in stride with others immediately, guiding my 35'5" trailer right in. They had a good look at all four wheel bearings, and instead of selling me new, decided all they needed was adjustment and greasing. They took the time to explain the situation to me and how I could care for them annually.
The cost was very fair and they even came out to the lot to make sure I got out of as I have a big truck and trailer.
In my opinion, this is a rare mechanic you can trust, no matter who you are and they have the knowledge and the work ethic to be economical for you.
Highly recommended.
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