Aces Custom Automotive & Towing + Recovery JunkYard in Poughkeepsie (NY)

Prompt, courteous, and professional! Kept us informed from arrival to vehicle drop off. A-plus service! Even sent photos to us for confirmation of delivery to designated shop. Highly recommend if your in need of vehicle towing services in the Hudson Valley Area N.Y. Thank you for your service @ Aces Custom Automotive and Towing!

1 star is way too much for this place. If I had an option, I would have rated it as 0.1 out of 5.0. It has been close to 4 hours waiting for the tow truck to come and pick my car up. Once in the beginning, we reached them on the phone, and a person said they would be there in 30 minutes, which turned out to be close to 4 hours! In between the waiting, I tried calling several times, with the phone call going to voicemail, as if my phone call was rejected. Absolutely unprofessional! My insurance company tried reaching out a couple of times to them, and of course, they picked up on them, and both times lied about their arrival time. WILL NEVER USE THEIR SERVICES! NEVER EVER! AVOID THEM AT ALL COSTS!!!!! THE ONLY GOOD THING going for this business, was their driver. Absolutely amazing! He did a wonderful job and delivered the car to the destination very quick. Very nice, pleasant guy and easy to talk to. He made our painfully long experience somewhat less upsetting. We thank him for that.

Called for a tow & Donavan got to me ASAP, He was the most helpful, respectful, efficient person that ever towed my vehicle, quick & easy. Definitely would recommend. He definitely took care of my vehicle.10000 Stars

Just used this company to get a friends vehicle from Newburgh back down to central Westchester, and they were amazing. Showed up on the dot right when they said they would, and the operators were some of the most personable and friendly tow operators I’ve met. They made the process super simple and easy, and helped alleviate the stress of the situation, not to mention that they were super high spirited at 2:00 in the morning. We will definitely be working with this company again if the need arises.

Used this business to tow my motorcycle this past Memorial Day after receiving a flat tire on the interstate. 10/10 service, super quick and a competent tow truck driver, Donavan. Donavan was very friendly and efficient with loading up my vehicle and ensuring it got back to the dealership safely. Would definitely be happy dealing with again in future.

Was quoted one hour for tow. Turned into 5 hours. Dispatch kept telling me driver was otw and an eta of 30 minutes. Each time I called was told driver was near. Company should be honest and quote real time expectations. I could have made alternate arrangements, not been stranded in a parking lot for the day. Company would have still gotten the job. Dispatch needs to work on honesty and treat customers and their time with respect.

Committed a federal offense by breaching the peace while conducting repossession of my vehicle.

If I could i would give no stars this place is a joke and don't care about their customers. They also like to lie to insurance companies to get money they don't deserve

I was connected with Aces via Onstar. They communicated with me right away and kept me updated on the technician's (Donovan) locations and estimated arrival. Upon arrival and despite the lateness of the hour, Donovan was friendly and courteous which made me feel comfortable as a female waiting alone at night. He knew right away what the issue was with my car and was able to get it running within minutes. Lastly, I really appreciate Aces coming to my rescue (literally) as another tow company was sent 1st by Onstar, and they cancelled my order without informing me. It wasn't until I called to follow up that I was informed that they cancelled. So they had no qualms in leaving me stranded. So thanks again Aces and Donovan for excellent service.

I do a lot of volunteer work out on the rail trail particularly with mowing.... Every time I ride past this place and see that they can't take the extra 2 minutes to mow that little patch of lawn by the rail trail I just get so annoyed...... Come on guys just mow that patch of lawn will you!

I have to give this firm a mixed rating. When my roadside service sent them the tow operator was great, 5 stars. When my car was ready for pickup and I had to pay out of pocket I was very disappointed and cancelled their service, 0 stars. They promised 1 ish. I called at 2 and was told in a few minutes since the driver decided to do something else first. After that no one answered the phone so my wife and I decided to cancel. Bad scenario.

Needed road side assistance as my truck tire on the inside went flat. Donavan came out within an hour. Picked my truck up took both tires off. I had a spare on the rim already. He put back on and away he went. Super nice guy and did a great job. Will recommend and call for future jobs.

My fleet vehicle needed a tow and the ETA was about 90 minutes, Donovan arrived much sooner and was very helpful and communicated with me often throughout the process. Definitely appreciated his professionalism and knowledge of the area. Would recommend their services.

Donavan towed my disabled vehicle from New Paltz to Kingston. I couldn’t stay with my vehicle and he managed it incredibly well even though I wasn’t there. He texted me multiple times and even sent a photo of the vehicle delivered safe and sound. I wish I could give him six stars.

Thank you to Donavan from Aces Custom Automotive! When my tire came off the rim and I couldn’t make it home, we requested a tow truck. Donavan arrived very quickly and was very professional and polite. He even sent me a picture that showed my car safely parked!! Thank you!!

Got connected with them through insurance company. The most pleasant young man, Donovan,was there in thirty minutes, hooked up the car, and sent us pictures of the car when he arrived at the garage. This was at 8 pm and it was raining and I would imagine he probably would've been at home, but he was so nice! Definitely recommend!

Got connected with this company through my insurance. They came in half the estimated time. Donovan was super nice and patient! I couldn’t find my key for the longest, and he never rushed me. Was even able to tow my car without the key. Thank you so much again!

Had a problem with my camper van not starting this week. Aces sent a tech out quickly who came, diagnosed the problem and safely towed away the vehicle to the dealership for a warranty repair. Donavan the tech gave us that good ol' fashioned service with a smile during that stressful time and my van is back on the road now. He's a total class act! Cant recommend these guys enough! Thanks Aces!

Flat tire was rusted on and didn't have a mallet with me. Thankfully, Noah showed up well before the expected time and like a boss was able to knock off the tire and get the donut slapped on. Couldn't be happier with the tire change service! Thanks again for coming out so quickly, and on the morning after Thanksgiving at that!

Got connected with them by our insurance company for towing. Was told about hour and 1/2 which was not a problem for us. Car was in driveway. After three hours we called back. Said driver was 5 minutes away. Cool. After another 35 minutes called back. Driver couldn’t find address and called us. Which was a lie!! Driver gave up and went back to shop. I believe they never even attempted to tow us. Apparently this seems to be a common problem with this company. No shows on towing and leaving customers stranded.

This is by far the worst repair shop around. How they could mis-diagnose a battery is beyond me or anyone that I’ve told. They charged $450 to put a new battery in my car, when in fact, it wasn’t even the problem. When I said that there was still a problem, the mechanic told me to go ahead and drive it home and if I didn’t make it, they’d tow it the 3 hour distance! It didn’t make it, but I’d never trust them to even look at it again. Horrible customer service and even worse repair service. They don’t even bother to answer the phones. Steer clear of them.

We were connected with them through our insurance company. They arrived with a new, flatbed tow truck in under an hour and promptly delivered our car to a local mechanic for repair. The driver was polite, professional and efficient. Would definitely use them again if needed.

Aces was the company used for my roadside assistance when my car died on side of road in Stanfordville, NY. Donavan was the person who helped me, he was very knowledgeable, helpful and courteous. I would definitely recommend Aces Custom Automotive to anyone requiring roadside assistance. Thank you again Donavan for your assistance tonight!

My Insurance company dispatched for roadside assistance. You accepted the request and gave a window of 90-120 minutes. After 2 hours I attempted to contact you for an update multiple times and was sent to voicemail. I was stranded for 4 hours on the side of the road and had to get assistance elsewhere. The least you could do was pick up the phone, so unprofessional!

It's a clown show. Lacking courtesy and honesty. Waited 2 hours for truck to show up when they said 20 mins away. Truck never came. Had my wife Call them to cancel and reschedule & the guy started cursing at my wife. There's a million other companies to use besides these guys. 👍🏾

Had them put new fuel pumps in my cobra. The wiress inside the fuel tank we're not covered right. So the ground wire was grounding out inside of the tank which fried one of the new fuel pumps. When I brought it to their attention and the new mechanic brought it to their attention they weren't willing to do anything to fix it I've used the shop for 5 years with previous owners that have never had an issue. I've never had a shop handle something so unprofessionally. I even gave them a chance to repair the work they said they were going to pick my car up and never did. I had to be towed because I broke down less than a mile from the shop when I picked it up after I paid.

Excellent service. Was kept informed of when they would arrive, which was very soon, on a tough rainy morning. The towing person clearly was very thorough and attentive, didn't cut corners or rush, made sure the car got on the tow truck safely and was locked and loaded so that nothing would happen in transit. I have nothing but good things to say about the company, the individual and the whole process. Thank you very much.