Recycle Depot Facility in
Poughkeepsie (NY)

Over the past month I ordered 4 dumpsters for a home renovation and their drivers Ron, Mario and James were amazingly precise with the placement. Prompt, courteous and friendly, they have made a client for life.

Having dropped stuff off at their facility, I have nothing but great things to say about the folks at Recycle Depot. They are so friendly and welcoming to everyone. They make it easy even if it’s your first time dropping stuff off. The prices are so reasonable that I find myself just looking for old stuff to drop off!

These bad reviews are so petty. I have had all great experiences with recycle depot and I will continue to go there. Treat them how you want to be treated. The 2 girls behind the counter are always pleasant and all business with no time for shinnanigans. Keep up the good work!

Thank you so much to the Recycle Depot garbage truck drivers who make their way, absolutely respectfully, through our quiet little neighborhood to collect garbage. Their respect for our children and pets is extremely appreciated! Other companies leave dust behind with the speed they drive. Even school busses. Thanks again to the special drivers for respecting where we live.

I've done business with these folks for many years. Everything from dumpsters, item 4 and bringing loads in with my truck. Excellent staff very helpful. To bad they average rating is low. Too many Karen's in the world.

They’re always friendly and very convenient, l’m in and out without any hurdles. Any service I’ve asked from them, such as, requesting a dumpster, have always arrive without delay. I’ve been working with them for 15 years, I’m very happy for them services in my community.

I called inquiring about disposing of a mattress and was told it would be $10. When I got there, I was told there was a $20 minimum. What is the point of telling me $10 only to charge me double upon arrival? Poor customer service and poorly labeled facility. Response to Owner: I was not told it would be a $10 “surcharge.” I was told it would be $10. I should not have to pay for the business’s miscommunication.

They send a bill every two months. They don't even wait a billing cycle to start cancellation. They just charge you a $30 cancellation fee if 45 days late. They still don’t even send you a reminder when they charge $6.50 for being late, they wait until they charge the $30 plus the 6.50 then, they remind you that you're late. They used to give you time to get the fee waived if you paid right away when they sent the reminder. That's all businesses nowadays, greed and more greed.

The staff at this establishment desperately needs to take a class in customer service. Absolutely the most unpleasant people working at this office. Not only was I talked down to by a secretary, but the Owner of the company “Rita” hung up on me when I was inquiring about the delivery. I called back to find out the Eta and to file a complaint and Rita “The Owner” laughed at me stating who will I complain too? (Being that she owned the company) Never have I felt so disrespected by a company I’ve been contracting for years. I myself am also a business owner. I would never speak to my paying customers this way. Thanks Rita.

I have used recycle depot for years, almost 10 roll off dumpsters of all sizes. The drivers are always very nice and accommodating. The people that answer the phones and schedule deliveries are also known to make the impossible actually happen. I would definitely recommend them.

My husband and I have had Recycle Depot for years. We even kept them through a move to a new house, but it's gotten so bad recently. They never pick up our garbage on Wednesday when it is supposed to be picked up. Usually they are a day or two late. It happened yet again this week though and it got to the point where it was Friday and we still hadn't had it picked up so my husband called. They had the nerve to lie to him and say our garbage wasn't out when they came around. Total lie - goes out on Tuesday night like clockwork (we've got Alexa reminders on our phones and household devices at 4 and 8 pm Tuesdays to make sure we do it without fail since we are a six person family and need empty garbage!) It's one thing to make mistakes or be short on personnel but to blame us and lie...Terrible business. Changing over to Royal Carting! Our neighborhood uses them and they are always on time.

I've been going here for a few years now with all sorts of garbage and its always quick and easy. Also not a bad spot to pick up some mulch or recycled item4 if you need some. The employees are helpful too, had a load get stuck on tailgate of the dump bed a few times and the guy in the excavator helped get it out.

Use to have great service and we gave them our business because of that. Now the woman who answers the phone sounds miserable and is rude and unprofessional. In addition to the fact that garbage pick up is delayed every other week because of driver issues. Price went up without notification as well. We like to support local, but these people are just like everyone else now and don’t deserve the business with such poor attitude for customer service. Remember who keeps you in business.

They basically just stopped picking up our Garbage from the middle of December through January. Got offended I cursed at them and their bad service after they just didn't pick up the trash for 3 out of 4 weeks and then hung up on me when I asked them to cancel my service. Had to threaten to issue a chargeback to get them cancel service. They magically responded to the email within an hour even though "the girl that reads the emails" was out sick that day.

Our bad experience with Recycle Depot. Our roofing contractor ordered a dumpster and wanted to put wood under the rollers when it was delivered; but the driver refused. A different Recycle Depot driver picked up the dumpster several days later. Attached are a couple of the photos we have showing the damage to our driveway. We sent an online message and written letters to Recycle Depot about the damage and have received absolutely no response. Edit to Owner's Response: Your responses are not correct. See picture #1 with our contractor standing with wood in hand when the dumpster was dropped off. Yes, our driveway had some cracks, but it was never meant for heavy construction vehicles. Wood under the dumpster would have helped. When the pick-up driver came (different driver than drop-off), he was unable to line-up and said he had to push the dumpster back to hook-up and may damage the driveway. My wife told the driver to wait until she could phone me. The driver DID NOT wait and proceeded to push back and damage the driveway. Regarding addressing with us, we received NO response to an email or three mailed letters. The only response was to our on-line review (which we only posted because of no response to our email or letters). We just want to let other potential residential customers to be wary of possible damage to their driveways similar our experience.

Can't think of anything good. Last conversation with Nancy was she "couldn't tell me the long list of reasons why my trash wasn't picked up yesterday". One excuse after another. I said if they could just send out an email or something I wouldn't be calling. She said it will be picked up today and hung up on me. I don't see Residential Trash pick up for very long in Recycle Depot future in 2022. I certainly can see why drivers keep quitting. I have never had a good experience here, just plain "Rude"! Moving on to a more courteous and professional company. Good luck if you are staying a customer. Happy New Year!

This is the second week in a row our garbage is strewn across the road coming out of their trucks. We emailed last week with no response or care. We will be switching to another service. My husband shouldn’t be picking up garbage on the side of the road (some with our names on it! Mail/papers etc from recycling bin) when we pay a service to handle this. Totally disgusted.

Awful customer service!!!garbage bins been out since Monday and they refused to send someone to pick it up cause they would of had to pay their driver to pick it up!!

If you're a Hudson Valley Resident I highly recommend Recycle Depot! They are 100% friendlier and more reliable than the other company that services the area (I can speak from experience). When faced with a dilemma for my weekly pick-up last week Nancy listened to my concerns and helped find a solution that worked for everyone. I really appreciated her listening ear & how quickly the company responded as a whole to find a solution. We are SO happy we found Recycle Depot!

Recently, Recycle Depot decided to raise their rates. Now listen, I get it. Both myself and my boyfriend are business owners and understand the cost of doing business. HOWEVER, you would think that a company would send a letter, or in the very least, a mass email to all their loyal customers, letting them know there will be a fee increase. Nope. Instead our card gets charged (since it's on file) with no explanation, no courtesy email, no communication at all about why the fee just went up. I sent them an email and don't even get a response for TWO WEEKS. While the woman that wrote me back was nice and explained she had a family emergency, how could you not have someone else answering emails like this?! Blows my mind. With another very prominent company in our area that could easily have our business, we're not even given the decency of communication by Recycle Depot. I was told my concern was passed along to the Sales Manager and STILL haven't received anything back, going on almost a month now since I initially sent in my 'concern'. I'm not asking for a discount, I'm not even mad you raised your prices, all I'm asking for is a little bit of respect for all of your local, loyal customers to notify them of things like this. And then when you drop the ball like you did, APOLOGIZE and do it in a timely fashion. Unfortunately, this is leaving SUCH a sour taste in my mouth and honestly, we may leave them. Why stay if your price is now as high as your competitors AND you have terrible common courtesy and communication? I waited to write a review and give them the benefit of the doubt to make things right and simply say "we're sorry, we'll do better" but because they didn't, I guess this is the only way to get anyones attention over there. And if not, at least you reading this know what you're up against if you decide to use them.

I have used Recycle Depot for a few years. I have been very pleased with their service. One time I had a medical issue preventing me from bringing my containers down to the curb and the driver saw me struggling and he stopped.. brought the containers down for me and then up the driveway for me. He did this for 3 wks.. I've brought things to them on Saturdays and great experience. The guys outside helped unload the car for me. Gals at the windows have always been pleasant.friendly and always full of smiles. I've had great experiences with this business and would recommend them in a heartbeat. Only thing I didn't know was that they sell mulch.Now I'm gonna call tomorrow to get prices. Anyone looking for a new garbage company I'm sure you'll be very pleased with Recycle Depot.

The one star is only because it is the lowest I can mark. This is a WASTE company as in my opinion the customer service is non exisent. Called to have the trash picked up as the overflow from moving in to our home was abundant Not having used this company before I was surprised when they did not remove the overflow trash As they did they prior week. I was soon interrupted continually , insulted , and told I should know how to use a trash receptacle. I worked this out on my own and stopped the "service " . We prepaid 2 months and the two weeks will cost us two month of our pre paid amount, RUN RUN LIKE THE WIND ,YOU CAN GET BETTER CUSTOMER SERVICE FROM, WASTE MANAGEMENT AND THE DUMP.

I have been in business 30 years and one of my biggest problems is garbage and garbage removal. Recycle Depot has taken care of the one of the worst problems a contractor, and homeowner, can have. We have established a relationship to the point where they are like family to me. They make it easy to come in and get rid of anything that I want to get rid of. I also feel reassured that the waste that I give them gets disposed of properly. In this world of waste and garbage, it's nice to know that they care.

I own a property preservation business and I've been their customer since i started my business about an year ago. I use their weekly garbage pick up, dump other construction debris DAILY, and i also buy their mulch which I am very happy with for the amount i get for the price. convenient location. The staffs are friendly especially Trevor who works in the office, he works very fast so you can return to work quickly.

I am now and always have been excited about the simplicity of their set up at Recycle Depot they are a model of what a transfer station should and some day will be required to be. They were recycling through their debris while every one else was just taking their garbage to landfills. Thank you Recycle Depot for leading the way to true recycling in our community.

Having been in the construction demolition hauling business for almost 20 years I have never dealt with a more professional ,friendly, state of the art facility than Recycle Depot. The owners and staff treat you like family and go beyond your expectations to accomodate all your needs. Having the ability to deal with many construction material recycle facilities in the NY Metro area ,hands Down Recycle Depot is the only facility I choose to do business with and plan on doing business with for many years to come .Too bad you can only give 5 stars, 1000 stars would just be a starting point for my experience with them.

We really like the customer service, have had no issues. The only problem is that you never know what time they will pick up, sometimes it is morning, sometimes not till quite late in the afternoon. Otherwise much more pleasant to deal with than Royal Carting. I have been trying to get neighbors to switch.