Business owners needs to understand the importance of employing people who are friendly, pleasant. I’m not snappy and short tempered to answer their phones.
The people answering their phone, cause them customers the Rude woman today just cost a customer after 15 years
when I have to buy parts that supports are getting paid I am not going to support the company to hire somebody as rude and ignorant as she is higher friendly people because that’s the first point of contact and if they’re nasty like she is then guess what happened? You lose customers unless you wanna tolerate somebody being nasty and then giving you money to that business not gonna happen
If you need it he JR's has it! He got stuff AutoZone and advanced auto or any other auto spot in Camden county dont have or what they have to order. Auto work on the spot as well !! A must visit for all !
Horrible service. Very rude. And never finished the job. The Owner is a badman. Makes you pay for everything upfront and does not finish work. Then says he need more money.
They tried to scam my mother by selling her cheaper tires then what she ordered and proceeded to tell her they were the same tires. It was only when my mother told them she had a goodyear representative to confront them about the tires not being the ones on her receipt. Then and only then, they scared off and proceeded to offer her the right tires and complain it was all a mistake. Go there at your own will but be ready to deal with this type of scam specially if you're a female.
HANDS DOWN BEST PLACE TO GO FOR A MECHANIC!!! My wife and I first time here was for a flat tired everyone was asking for 170$ for just the tire JR help us , had my catalytic converter cut off my car JR help us, I didn't know how to put my breaks on JR help us, didn't know I needed to get my tires rotated JR help us, my radiator fan and radiator blew JR help us those mechanics are Damn ANGLES !!! THIS PLACE HELPS YOU !!! Very friendly and helpful !!! This place is not just gouging you with outrageous prices especially when they see you in need help ! I would never go anywhere else only JR for any of my cars unless they tell me otherwise !!! There is not a damn thing I can say about them bad but all the experience I have ever had with them and my wife have been a blessing !!! Thank you Louis for ALL OUR STUPID CAR PROBLEMS WE HAVE BEEN THERE FOR and THANK YOU to the staff for going above and beyond MAKING SURE WE ARE OK WHEN LEAVE YOUR BUSINESS!!!
Staff incredibly rude Tina has a smart mouth they lost my car key out my fiancé on hold for 12 minutes decided to snap on him on the phone saying you should have picked it up yesterday. Whole tile they not only had my number they had my fiancés number and I double triple checked to make sure they would call when it’s done THEY NEVER DID. I go up there to ask questions and the first mocha if who took my car wasn’t there( there was an emergency I can get that) but the second guys walking around eatting referring to me as girl with the nastiest attitude I would never come back if I could rate them a 0 trust and believe I will!
It's nice to see neighborhoods offering products and services typically found in franchises outside the neighborhood.
The shop is easy to find. There is street parking or parking in the rear of the shop.
They get you what you need definitely!!! Or might have you sitting there waiting for no reason to tell you it can’t be done. this place can easily get 5 stars if they worked on their costumer service ‼️💯
Excellent service and prices. I highly recommend them instead of autozone and advance auto. The staff always greets you with a smile and friendly service.
Let me tell y’all something about this establishment. I went in there with 3 flat tires and all 3 of my rims were bent/cracked as well. Not only was he able to send out my rims to be repaired. He also loaned me some tires to put on my car while I wait for my rims to come back. This is definitely above and beyond the job description. It’s genuine, kind, and greatly appreciated.
Good prices, good customer service INSIDE the store....
just DO NOT buy car batteries from here, and if you're getting work done on your car, you have to stay and watch the mechanics. Got brakes done and ended up with a major brake fluid leak and he tried to say I did it. 😡They always seem annoyed to have to do THEIR JOB out back.
Overall this place is okay but be aware that most of the reviews come from friends and family.. had a bad experience but not here to say that. To me they dont care and is worked all around hustlers .. meaning they either sell cheap or sell overpriced. Be careful cause u can have a 50/50 chance getting what u need or end up looking dumb. Better places js
The prices here are very reasonable for example a part that was gonna cost me 250.00 elsewhere cost me 230.00 at jrs. The employees are very helpful and if for some reason you get the wrong part they always get you what you need also that same part was gonna take 2 days to get i got the same day only had to wait an hour for the delivery. Thanks Jr's
I purchased $1400, 22inch rims with tires had them for about a week...the circle of brand and the cap before you get to the lugnuts was hanging...they tired to convince me I hit something for that to happen but I know I hadn't...so this was a gift to myself being as though my bday was approaching...because I had to wait for replacement pieces I asked if anything else could be done they said we can give you another set for $500 and you keep the new but now 1 wk old tires I said fine...I hit a large long bump on the highway I couldnt avoid which i had on the car for a couple prior ...a few days later i took them back up there because even when putting my factory tires back on the lugnuts theyd given me where a cheap material literally just crumbled all the paint in general just crumbled off...I couldn't sell them so I asked if they would buy back w the new but barely used tires and they offered firmly $500 they would give me back...I think ita absolutely BS ...I had to take it because some was better than none ...they got me for 1400 dollars plus the profit they will make on both sets of rims I gave back to them....no warranty nothing ! I WOULD NEVER IN A MILLION YEARS RECOMMEND THIS PLACE !! Also if u dont speak spanish because those customers that can just jump in any conversation being had while those that cant speak the language have to wait,wait and wait some more in the midst of constantly being interrupted ..definitely lesson learned
Worst customer service! Not the first time I was put on hold for part information and either the get back on the phone asking if the can help me or they just forget I'm on hold and hang up the phone. Worst customer service ever!
Very bad service, they charge me in advance and they tell me that the car has it ready in three days and they are already waiting 2 months. Every time I go or call, they tell me that it will be ready the next day and it is not true. Two months of waiting and more than $ 500 dollars.
I wish I didn't have to give them starts! Worst place ever! They took advantage of the elderly twice in less then 2 weeks. I tried to ask the mechanic that worked on the car what he had done to my father cars because I had a feeling that I would have to take it to a real auto repair shop to get it really fixed. The guy couldn't tell me what he did to the car instead he called the owner to deal with us and even with that I didn't get answers. Instead what I got was threats and disrespect by the owner himself and his "employees".Not professional at all and will never take my business there again!
Very disappointed!! work is totally unacceptable. Customer service is horrible ! Two days to put wheels on. And I still had to go elsewhere and spend more cash to get my car fixed appropriately.i don't recommend jrs!!!!!
It's feels good supporting our Latin business owners. JR'S Auto Parts been around for some time now. I came to them with a broken tail light....now I see the "LITE"..lol
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