KAR Towing & Recovery & Repossessions in
Pennsauken Township (NJ)

I defaulted on my payments for my blue 2022 Nissan Sentra, The Tow truck driver ( Obed) was extremely considerate, kind, and calm, no rush, and was helpful in letting me know the steps I needed to take in recovering my vehicle from the impound. I picked up my vehicle today and spoke with the owner (Antonio) ...Thank you for being kind!! God bless!!!

I'm not upset that they repossessed the vehicle I'm annoyed with the fact of the zero organization of my property. Take the vehicle I defaulted on payments and the vehicle looks like it came from the junkyard lol it's not an issue. however what is annoying is I can't find anything now because they put everything inside of a black plastic bag. Can't find my insurance card can't find my one black purse like I can't find anything. I understand why would you care it's not your stuff however just be more mindful. The vehicle was taken in the middle of the night from my bf's house. Lmao the way that it looked you could have knocked up and asked to have it and I would have given you the keys. I would have just got my stuff and knew where everything was first. Who in their mind would fight for this vehicle???LOL not I y'all was goofy for that fr Ps. you should ALWAYS WEAR PPE when handling someones bodily fluids or property.🙄 Covid and the flu can live on surfaces.- LPN (Also, I'm literally exposed to Covid, the flu, and mrsa etc everyday. The safest thing you could've done was wear a PPE 😬)

Exceptionally poor and erratic respond to a calmly asked question. The owner's overreaction to my question was nothing less than schizophrenic! This guy asked me to leave and called the police! I've never met a person so fragile and insecure, and I've worked in mental health for over thirty years! To underscore how weird this interaction was, this guy had a weid smile on his face, until I asked him what a charge on the bill was for. I did not raise my voice or ask the question in a harsh manner. He responded, "We're allowed to charge you for this." Ok. When I asked why, he said, "Sir, I going to have to ask you to leave my premises or I will call the police!" I said nothing, looking at him like, what? I got up to leave, and said, "I just asked a question." He then picked up a walkie talkie a pretended to call the police! Literally two questions! Be prepared, the "Creep Factor" goes from 0 - 100 at this place!

Just repoed my neighbors car. Fly into our parking lot also hit a car while getting ready to back up. While backing up at high rate of speed all most hit a van pulling out. Then he pulled the car out of the spot by the rear tires and without dollies on the front and almost hit an suv .The cars transmission is hurting now. Drop the car almost backed into the car with the tow arms. Picked up the car by the front tires and backed all the way out and started driving away without strapping the car down. I understand this was a repo but it doesn't give you guys the right to in danger anyone in the area. If your that worried about people trying to hurt you then you should repo later the 8pm on a Sunday. If the towdled your car or reposed it and now something is wrong with the gear box you now know why

The owner was very rude and disrespectful to me for no reason.I was told to call there to make sure my car was still on their lot and he told me off for no apparent reason .Then cancelled my appointment to pick up my car which wasn’t til hours from the time I paid my bank and hung up on me .Luckily another agent was respectful and able to help me and I was able to pick my car up at a reasonable time.The young guy that works there was very helpful and respectful.Also I noticed that when they packed all of my belongings out my car that I picked up the day before ,they didn’t pack everything that was in my trunk because when I picked it up I checked my trunk and still had a lot of my stuff that I wanted in my trunk .

Horrible, difficult to work with and rude. Told us they turned over items to police department but did not, police told us they needed to return items. They refused to return calls and would tell us they didnt have to return any items. They wouldn't let us remove personal items, even though we recieved approval from bank and police. Once they were forced too they still wouldn't allow us to do it. Car belonged to a recently deceased family member. We will be filing reports with better business bureau and the police for 3rd degree theft (if not all items are returned). They made an already difficult situation harder. Would never use them for any business. Edited: Since it won't let me respond to your false statement, Bank stated we didn't have to produce since they granted us access but still had it in hand and the police agreed. We filed a civil report and 3rd degree theft report with pennsauken police dept, missing money out her purse and the other stolen items were reported. I will also ask the camden county prosecutor office to review other formal complaints and reviews on you page, since many have claimed theft and predatory business practices. Also contact NBC10 consumers complaints.

The worst place ever I tried to collect my belongings and was given the runaround and then was told that my stuff was thrown in the trash to me they kept my things. Nothing but thieves. Because they don't say everything from the beginning, they have to say how much time they have to look for the belongings and all that, every time I called they said there were no appointments. 😡 You said that you threw away things, where I had many valuable things and I am 100% that you didn't throw anything away but thank you for the bad service.

I have an outstanding experience at this office today. I had to pick up a car and the customer service was outstanding. They were kind, responsive, respectful and certainly made me feel welcome at the office. I highly recommend them! Thank you KAR.

Company has predatory practices. Towing cars from lots were towing signs are poorly placed and barely visible. Not only that but when they towed my vehicle in the middle of the night there was no way to contact or find out what was going on. I hope I can find a few more victims of this predatory company so we can file a class action. Hit me up if you know anyone.

Great job! They came barely 10 mins after I called them. I needed to get myself and my car home and didn't not want to wait any longer for a tow! And KAR came though! Great job and I will definitely keep KAR in mind if I need a tow in the future!

Highly disappointed in this company. S/w Antonio and he bluntly stated that he will be closing our account due to me calling every couple days for a follow up regarding an escalated repossession that my company assigned him. I have never had an issue regarding repossession follow ups. Will never be doing business with them again. Professessional repossession companies email updates. This company was given 6 addresses, had camara hits, and still have not picked up the vehicle since 11/26/19. Ridiculous behavior from the Owner Antonio. Bad business practices!!!!!

I almost hire them for my car dealership, but after reading the reviews, I’ll pass. Everyone with a bad review all have the same stories, stranded, yelled at, hug up on, cancel due to asking for ETA etc. customer service and customer satisfaction is TOP PRIORITY!! The way he replied to Nancy below was very unprofessional. That really shows their character. SMH

Call my insurance company for my vehicle to be towed... and the way the guy treated us on the phone was completely unacceptable. Call my insurance (USAA) back and had them canceled them to never use again. My insurance call Challenger Towing in which they had human beings answering the phones with great customer service. I wanted to give them a zero, but that wasn’t an option.

Angel was extremely helpful! I had broke down just before the toll bridge, my car had overheated and wouldn’t restart. I called my insurance and the got me hooked up with Kar Towing. The driver, Angel, took a quick look and noticed that the coolant was very low. He took me and my car to the destination, I bought a couple gallons of antifreeze and he helped me fill up the radiator and overflow, and showed me how to flush the radiator when I got home. He really went above and beyond just being a tow truck driver!

Had to have my car towed and they came via my roadside assistance. I called the office to make sure they had my correct contact info of the guy that answered the phone was very nice and explained that I was the next pick up. The driver was very professional and got me and my car safely to GoodYear.

This company need to be shut down!! The customer service is HORRIBLE!! I was stuck on the side of the road with a flat tire in my Job car with two of my consumer. Due to lack of communication with dispatcher and driver the tow truck did not arrive until 3 hours later. When driver arrive he was very rude and did not represent the company good all. The driver actually pulled off without fixing my tire.SMH!!

WORST service ever. My insurance company used them as a 3rd party for my towing service. Called the dispatch to let them know the keys were in the car and asking for a ETA if need be so my roommate could be outside. The dispatcher was very unprofessional and rude. Raised his voice at me before cancelling my car without even listening to what I was saying. Literally said “you know what, your car is cancelled. How about that?” Asked for a supervisor and he hung up on me. I am appalled. Worst comes to worse he lied and told my insurance I said there was no key and nobody could be out there, which I did not say. I can’t believe a company actually talks to customers like this and treats them that way. Do not go here.

Worst towing company ever. This is a reply to the dispatcher who is obviously replying back to this message. I specifically called YOU to tell you Kia Roadside gave you the wrong address and you decided you didnt need the correct one. Instead of trying to help, you blew me off and cancelled the call and left me hanging. Now you have the nerve to argue with me on a google review instead of trying to make it right. I'll make sure I post a review everywhere I can. I know ALOT of people. On to yelp!

A customer called my business (David's tire and Auto Repair) wanting to leave a vehicle at my shop after hours. We were closing but as I was closing the customer pulled up with the tow truck driver from this company so I stopped. I directed the tow truck driver to put the car in my lot across the street but in the back of the lot so it doesn't interfere with cars coming in or out. I see that he goes around the lot and starts to drop the car outside the lot, which was a simple misunderstanding. I advise him to not park outside the lot but inside the lot, and he replied with a very nasty attitude for me to speak English. I don't know what he meant because I speak perfect English. So I asked him what do you mean? He then goes on to say he's going to drop the car in front of my business blocking the entrance. Mind you this the cars doesn't start. I tell him do not park the car in front of the shop because when we open tomorrow it will block the entrance. He was defiant and dropped it anyways while me and the vehicle's owner was telling him to put it across the street in the lot. He proceeds to pick the middle finger at me and sped away. He stated to the owner of the vehicle that he is the owner of the tow truck company and he doesn't have to do what we want. Extremely poor customer service on this driver's end. The tow truck number was 18. I am the owner of the business that he dropped the vehicle in front of. I never in my 15 years open had another "business owner" disrespect me in front of my own business. I advise to not do business with this company because on the snap of a finger they will turn real nasty on you. I left a picture of the driver on my review. Again this is very irate, angry man that I advise noone does business with.

Recently went through Chase to get Roadside Assistance for a locked car. They obtained this company to help me out - for some reason the roadside assistance website stopped working while he was enroute. I called the company to confirm that he was still on the way - when I tried to explain the situation, the dispatcher immediately got defensive and thought I had tried to cancel him. I was trying to explain that the website wasn’t working so we wanted to make sure he was coming. He ended up canceling us without explanation - he was EXTREMELY rude. Unbelievable that they treat customers this way instead of listening to their concerns.

Have to 1 star because they won't let me put 0. This company is contracted through Chrysler Roadside Assistance. First they couldn't find that address then never showed up and got the call cancelled. When I called the owner cursed at me and hung up on me. Very poor customer service.

Tow truck arrived within 25 minutes. He was courteous & professional, as was the dispatcher that I spoke with on the phone. My insurance company originally called another tow company that took over 2 hours to arrive & were some of the most rude people I've dealt with. I wish my insurance company would've sent KAR Towing initially. It would've saved me alot of aggravation. I'd definitely reccomend KAR Towing to my family & friends!

During a busy Friday morning my wife was in an accident. I called KAR, and within 20min the driver there. Not only was he professional, he was sympathetic with out issue. Also, the price was unbeatable. Thank you guys at KAR..

My insurance called Kar Towing at 1am in the morning, after being cancelled by other providers. I broke down on 676 in Camden with my two kids, the owner came out immediately. He help me get my kids out the car safely and put them in the tow truck. We drop off my car at the dealership and he went out his way and gave me a ride home which was 20 mins out his way. Thank you Antonio you went above and beyond your duties to make sure me and my girls were safe.

No surprise seeing low ratings. I have not been this angry in a long time. Unbelievable! Called to get an updated ETA on the driver and instead the guy on the phone CANCELLED the tow! I repeatedly told him I didn't want to cancel only get an updated ETA. He cancelled anyway citing my impatience and wouldn't give me his name. Left my wife and five year old to wait in the cold another 90 min. Don't give them your business, they don't deserve it.

Very disappointed whom ever it is that I woke to today about my van being towed to a shop was very disrespectful. I never want no service from Kar and towing. I think it was the owner. I hope not. You take my van to the shop for me and then get there and have an attitude with the mechanic and then get smart with me and my husband. If i could write all that he said and how his attitude was. Everybody would be very ashamed of you. Atlas you could apologize . Very unsatisfied .

My husband's car battery was dead. KAR towing came within 10 minutes of calling for service. He had the car started in under 2 minutes. I would highly recommend KAR Towing.