What clients say about Carquest Auto Parts - SAM-CAP AUTO PARTS in Salem Township (NH)
Went into Carquest for a battery. They keep the batteries in the back, totally fine. The guy asked the year, make and model of the car and brought out a battery for me. Popped that battery into the car and about a month later, started having issues with it starting. Brought it to the mechanic who told me it was not the right battery for the car and I should bring it back to where I bought it. Called CarQuest and was told it is my responsibility to make sure the battery is correct even though I was not the one who selected the battery, I trusted the person working there. What is the point of this type of store where parts are kept behind the counter if they do not stand behind the fact that they are bringing out the correct parts based on the information provided. Went here because it feels like a more locally-owned location than an autozone or pepboys, but you'd be better off just dealing with them as this place does not stand behind the products they sell you.
Great service. My first time there and found everything I needed and the employee was awesome and very friendly. I'm glad I went there and I'll be back again next week.
One of the gentlemen carried my 2 gallons of washer fluid for me because of a hip problem going down the stairs. And then he put a gallon into that car for me! I was very impressed people just aren't that helpful anymore! So I gave him a $5 tip and felt good about it. Nice gentleman. The gentleman at the counter also was friendly and professional.
Check everything you buy here, as an independently owned store they do not live by AAP return policy. Sold me a box of break pads missing two pads. Adding insult is the fact that both “sensor” pads were missing. So by their logic, I replaced the inside pad only on each of my front wheels and tried to return two outside pads. Box does not come sealed so no way of proving I didn’t open it. Everything in the box that was sealed, bag of slides in packaging remained sealed. Rotors that I returned remained sealed. I’ve purchased dozens of pads from AAP and never once have I needed to open the box and confirm they are all there.
100/10 experience with the employees there, they know about cars, they can find any part in a matter of seconds, they also carry popular products and gadgets for your car.
Today I got the parts to fix my ac on my car, left the store in 4 minutes and I was welcome with a friendly voice. No more driving to autozone👌.
Had a local shop replace a wheel bearing on my f250 with a moog bearing. First mistake. Failed within 2 months and less than 5k miles. Tried to get it warrantied but the owner Ken refused because the shop I had used now had an outstanding balance of a whopping $130. I the customer had to physically go to the store and pay the shops minimal outstanding balance ($130... nevermind you my wheel bearing was almost $500) to get a part replaced that was under manufacturers warranty. However even though it would be no cost to Ken the owner or the store itself, I was forced to pay something I did not owe and take time to right something I did not wrong. Finally got that done only to have the same bearing fail yet again less than 2 months later only to be told this time that without the original box it could not be exchanged nor returned. Needless to say I went back to a factory bearing and will never purchase anything from that or any Carquest store again. If you want to go with and use aftermarket parts I highly recommend AutoZone or any other company, sadly even Amazon. Worst customer service I have ever encountered by far none. F u Ken
Service here is top notch. Very friendly and informative staff. Had part last minute for me so came here after another store had sold out. Only improvement I think would be super helpful for them to make is to keep an optional customer database for warranty purposes. If you buy a part here with a lifetime warranty, you MUST keep receipt, which is printed on standard receipt paper and I suspect ink would fade off of over time. I'm putting a new part on an old truck, so I doubt I will use the warranty on it, but if I was buying a part for a newer vehicle that I would suspect possibly needing to replace a couple years down the line, I would rather buy from a place that can keep records of those transactions and not need to depend on my receipt for proof.
442 South Broadway Route, 442 NH-28, Salem, NHTruck accessories store
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