KEY COLLISION OF SALEM LLC in
Salem Township (NH)

Front body work and fender. Updated on the process and gave an accurate time on the finish time. Great job overall, no complaints

Tire been going flat sooner than expected for weeks after getting my car fixed at the shop after an accident — recently while getting my car inspected it was discovered that the very tire valve they replaced is leaking — I’m so annoyed

Excellent service and communication. A hassle-free simple management of my vehicle's repair. Text updates were sent during the process and the vehicle was clean and ready on time.

They did a great job! Communication was great! And my car looks brand new! Would recommend

Very helpful, text communication was great, kept me informed of the progress throughout. I was even able to leave the rental with them and Enterprise picked it up there. Super convenient and quick

I cannot recommend Salem Key Collision enough. After a front-end accident left my car in rough shape, I was stressed, but they made the entire repair process seamless. From the very start, the customer service was incredible. I worked closely with a gentleman at the front desk (I wish I remembered his name because he deserves a huge shoutout and maybe even a bonus lol!). He was so kind and actually listened to my concerns. He even recommended an alignment check due to the nature of the impact, which showed he really cared about the safety and longevity of my car. The communication was top-tier—I received text updates almost daily, so I was never left wondering what was happening. When I went to pick the car up, it looked brand new and was detailed inside and out. To top it all off, the same gentleman who helped me at the start actually uninstalled my baby’s car seat from the rental and installed it into my car for me. That level of kindness is rare. If you want your car fixed right by people who actually care, go here!

Excellent place! Highly trained staff and professional service.

Amazing service! Very quick, professional and personable. My car was done earlier than I expected. They kept me updated all throughout the process. They made a difficult situation a very pleasant one. Very pleased and would recommend anytime! I also appreciated the car wash (interior and exterior)!

Very happy with this place customer service 100% they kept me informed every day on what was happening to my car they arranged my rental to be there for me. GREAT service 👏

I own a Lexus 2022 ES 350. I take great care of my car. I clean every inch and every corner of my car. I was in a very unfortunate situation where one rainy morning on my way to work a massive piece of a tree in the back roads landed on my drivers side of my car severely damaging my windshield, drivers side doors and mirror. I was absolutely devastated!! I brought it to key collision of Salem NH where I met Tim. He reassured me after taking a very good look at every detail of the damages that the team there will take excellent care of my car and restore it back to its original condition. They kept reaching out to me as they were progressing with all stages of the repairs. I also talked to Dwayne on the phone as well as Tim as they were updating me on the progress. Long story short after a few weeks I got the amazing call that my car was completed and ready for pick up. I was very nervous driving to the shop since I haven’t seen my car in a few weeks. When I first set eyes on it when I arrived I could not believe how absolutely amazing it looked!!!!! I was in tears!!! My car looked like the tree accident never happened!!!!! It looked like the day I got my car brand new at the dealership!!! I was beyond amazed!!!! Dwayne went over all the details of the repairs with me at my car. I was beyond happy!!!! I couldn’t believe everything looked exactly like before the accident ever happened!! These guys are truly amazing and they get the job done right. I give them 10 stars!!!! Absolutely amazing!!! I HIGHLY RECOMMEND going there for any body work that’s needed for any car!!! Thank you guys!!!!!!!

Okay, so I know that when you get in an accident, you're not supposed to use the body shop that the insurance company recommends. I didn't know another one, though, and Key Collision of Salem got good reviews, so I figured might as well go with the one that the insurance company was likely to approve. Turned out to be a great choice, they were extremely helpful and professional from start to finish. It was easy to schedule time to go do the initial estimate, they took care of all the communication with the insurance company, and they we're flexible about when I could drop off the car. Once they had it, I got regular texts as it moved from analysis to disassembly to repair to reassemble to painting. Pick up was super easy, and they handled getting the rental car back to Enterprise. I'm hoping never to need body work again, but if I do, I'll definitely head back to these folks.

I would recommend key collision to everyone, this was my 2nd time going there for repairs, both times were a great experience. I would 💯 percent recommend them. 👍

I’m blown away by the exceptional service at Key collusion! The team was honest, knowledgeable, and fixed my car quickly. Fair prices and amazing customer service. Highly recommend it

Repeat customer… Excellent service and the repair was really well done, you can tell the craftsmanship and care put forward … nice added touch of straightening out my front license plate… Appreciate you all!

Got into a car accident a few months ago and my insurance company told me to go here. Staff is very professional, kind, quick and quality service! They even give you updates via text on what stage of the process they're at with your car. Got my car back and looked just like it did before the accident. Went back recently because my A/C wasn't working and thought it had something to do with the accident. They found out it wasn't but it was something minor which they fixed and my A/C works again! Shoutout to Duane! Definitely recommend them and if your insurance company sends you here, your car is in good hands.

My car was in such bad shape after the accident that the adjuster originally deemed it totaled. That’s how serious the crash was—l especially tough since I had just purchased the car and was already feeling a bit under the weather. But I recently got my car back, and Key Collision of Salem truly exceeded my expectations. My car is back on the road and so am I.

What a pleasure of being able to get my car fixed by key collision of Salem! Car was done perfectly and looks amazing, they cleaned the car inside and out for me & they also put air in my tires that I needed done which was so incredible that they did that for me. I even got updates on everything that was being done which made me feel more comfortable with knowing my car will be done in no time! Everyone is so nice & friendly, thanks so much!

Car looks brand new with new bumper and several trim pieces. The paint was matched perfectly. My car was cleaned and vacuumed after repairs and before I picked it up. Key collision's staff is very professional and kept me updated on the progress of my car.

I just got my 2018 wrx back from them and they did an amazing job on it! They updated me every process through text and told me exactly when my car was finished. This was the most easiest process from an auto body shop. Definitely recommend!

They did a great job repairing damage to my car. They had the car for 2 weeks (had to wait for a new door) but kept us informed with numerous texts which was very helpful. Very professional. Would highly recommend!

Easy to work with, seamless process. The responsible party's insurance (progressive) set everything up directly with Key Collision, and it was a stress free, easy fix on our end. Bonus for having my car detailed upon it's return.

I had never heard of key collision before but I’m so glad my insurance referred me. I highly recommend them. They were outstanding. I dealt with Tim mostly and he was just wonderful They did an excellent job with the repair work.

I highly recommend Key Collision for any of your body shop repairs. I just picked up my Jeep and it looks new again! Tim at the front desk is very friendly and helpful. Their communication gets an A+ from me. They sent me text updates regularly about the status of my vehicle at every step of the process. They seemed to have my vehicle done in a reasonable amount of time. Very professional. 👍🏼 Karen S

Key Collision did an amazing repair job! I came to Key Collision after my car was hit in a parking lot and they did an amazing job of fixing my front bumper—you would never know it had been damaged! They also cleaned the inside of my car which looks amazing. They were so accommodating with my schedule and flexible with pick up and drop off. All of the staff was friendly and kind and really made me feel at home. They sent daily updates regarding my repair work and sent updates to my insurance as well. It was such an easy process and Key Collision did a fantastic job. I will be recommending Key Collision to friends and family and will definitely return should I ever need repair work again.

Key Collision sent texts to keep me informed of every step of the repair process. My car was finished ahead of schedule and was clean and perfect when I picked it up. The staff was friendly and helpful. I highly recommend Key Collision!

Great experience. Recommended by the insurance but now it's my turn to Recommend them! If I ever need my car done again, I would absolutely go back. It was so painless. They had my car for about a week and it's all better and looks great. The young lady at the front counter is great. She's so sweet and very professional. Between speaking with her on the phone and in person, she was great each time. I highly recommend them to anyone needing auto body work.

Update: I've gotta take away another star and will be transparent as possible. As I mentioned before this shop turned my car around quickly and as I drive more and more I am noticing little things that may have been rushed and I'm a bit disappointed. Things were disassembled after the accident for inspection and estimate, then apparently reassembled hastily. I started hearing squeaks and rattles while driving that were not present before. Turned out the weather stripping on my doors wasn't completely set back in place. Besides that, I noticed that the headlight they replaced was of used quality and pitted far more than the one than my originals. My comments before about the car not being detailed hid this detail as it was more evident once I washed and detailed the car myself. Again this is no show car but when youre not at fault and insurance covers the repairs to your car, I'd just just expect them not to cut such big corners on parts like this that show noticable wear. ----------------- My car was backed into causing some damage to my bumper, headlight and fenders. This shop completed the work with great quality and speed. There was sufficient communication throughout the process. I was a bit surprised they did not detail the car after completing the work. I know it would be courtesy. I've dealt with several shops over the years and this is the only place that hasn't done so. I think it would compliment their efforts by showing how seamless their work is but it is what it is and they did a great job nonetheless.