The best insurance auto auction customer service branch, all of the nice three ladies are cooperative and understanding if you have any major issue, just ask for carol🙏
Made appointment for my car to be picked up between 8am an 12pm here it is no 6:30pm an they have yet to come pick it up an give me my check lost a full days pay because of this. I don't recommend anyone to go here nor do business with them.
This branch doesn’t care about customer service. Only your buyers fee. Bought a vehicle listed at an off site location. Called offsite location to confirm pick up (they said yes it’s here and you can pick up today) and sent a truck to pick it up. Trucker gets there and no vehicle is there. Offsite location said it’s now at the main branch. Called the branch to verify and I get from the rep is “ it’s here”. Well it would’ve been nice to know that vehicle is now located at the main branch but no big deal. I literally asked for 1 extra day of “free storage” because they only give you 4 days to pick it up before they charge you a $60 a day storage fee which is ridiculous. Rep kept me on hold over than 10 mins just to tell me “ no there’s nothing we can do, you have to pick it up today before storage fees apply” how unfair and bad business is that. Won’t be buying from this branch again. New management needs to be put in place here but I’ll be reaching out to Corp on this matter
This is the only branch that not accept the notes to pick the title .. they said should put formal name drive name.
The Portuguese speaker guy needs to have little more costumer service.
They were awful to deal with. They couldn't even get the car to the front of the building and made a handicapped person walk all the way around the outside of the building to get her car. Then she found damage to her vehicle from them!!
I pick up and deliver damaged vehicles to IAA as a contracted vendor, nice people that work in the yard very friendly and helpful, especially Vicky in the office
They scheduled our pick-up for a Monday so we would have the weekend to clean out our personal items, then proceeded to take the car Friday while we were at work. Then they stole the tools out of it before we could catch up with the car.
This place have horrible customer service. I've called and let the represent know that I don't get out from work until 5pm. The representative never took the time to inform their customers that the yard hours will be close by 4:30pm. Therefore, on a Monday evening after found a ride to pick up my belonging. That's when I learn of the yard being closed. Which mean I could not pick up my belong and only waste more time on my process with my insurance company. Another issue with this place. They even mess up on picking my car. Only made me wonder how this company process their paperworks and how mess up their ethic. Bottom line, this place horrible and bad to do business with. Only waste more of my time and they don't understand client service.
442 South Broadway Route, 442 NH-28, Salem, NHTruck accessories store
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