Cascade Automotive Service in
East Grand Rapids (MI)

Very friendly and helpful. Reasonably priced. Got me in quickly and fixed my brakes by midday.

I had them mount and balance new tires. My car drives like a dream. Highly recommend!

They helped me out, they were Freaky Fast, and the price was much less than I expected. 10/10

A top level shop! I’ve been going here for over 20 years and the team at Cascade Automotive are 1) honest (you don’t get that everywhere) 2) Knowledgeable 3) They get the job done on time. I will bring my vehicles here every time.

Whenever we have a car issue, we go to Cascade Auto. Over the years they’ve helped us with a number of different repairs and services. The staff is friendly, the pricing is fair, and the work is solid. I’ve never felt pressured or talked down to. They take the time to explain what’s going on and get it done right. Highly recommend.

Cascade Auto was very customer oriented. I appreciated how patient Crystal was with answering all of my questions and explaining my options. I felt like a valued customer with how quickly they tried to see our car to help with our circumstances. The staff I interacted with at the counter during pick up was polite and nice to speak with. Cascade auto has gained a trusting customer from our household for sure.

The routine maintenance was easy to schedule. They serviced my vehicle at my scheduled time. They had me on my way in a very reasonable and expected time. The staff was very friendly and personable.

Updated review 3/14. Dropped off my BMW Z4 on Sunday 3/9 with note, including address and phone number, and explained a mouse nest is somewhere in car. Called at 3pm Friday since I hadn’t heard back. Was stunned to hear I should have been called Monday, they don’t take the dash off of BMW’s. “Crystal was supposed to call you.” She never did. Not going back.

I wen to Cascade Automotive for a "check engine" light situation after the dealer gave me an appointment option that was 5 weeks out while also telling me I shouldn't be driving the car. They were transparent through the entire process and at no point did I feel they ever took advantage or tried to exploit my situation. They were also very patient when explaining the issues/options and possible next steps. Would highly recommend them.

Cascade auto motive checked all the boxes for me excellent work, timely although very busy, thats good because if they were not good they would be buzy and very important to me reasonably priced oh and friendly as well, so give them a try if your needing car repair

Crystal and the entire staff at Cascade Automotive have always been professional and always addressed repairs timely for my vehicles. When anything unexpected occurs with my vehicles they are my first call due to their honest assessment and willingness to take the time to educate me on why a part is needed which is very rare.

I have been taking my cars to Cascade Auto for several years and wouldn't go anywhere else. When my air went out, Crystal and the gang repaired it and found that it didn't need a complete replacement and got it running perfectly saving me $600! Just went in for my winter check up, oil, tires, coolant, etc. Dropped it off the night before and it was finished before 10 the next morning. Don't go any place else!

Wow,what a find! Visiting grandkids from Cleveland brought us to the area, I was on my way to the course and the minivan died. Based on reviews I called Crystal and they were happy to look at it for us. They were very busy and it might take a few days. I stopped the next afternoon and gave Adam a little back story about the van and we needed to get home by Sunday. He said he'd try to look at it the next day. Surprise, he called later that very afternoon with good news. Van was ready minor issue, under $100! So if you're looking for fair, honest, reliable service Cascade Automotive is the way to go! Thaks Crystal and Adam!

For 40+ years I did all regular maintenance and most all repairs on our vehicles but getting on in years now. Been to dealerships and other independent repair shops and none have delivered the level of service, integrity and commitment we have received from Cascade Automotive. Been taking our vehicles to Cascade Automotive for about 5 years now and have always been very satisfied.

All I can say is wow! This place is awesome! Crystal was so helpful in our time of need. Our 2016 Ford Edge blew a motor and I had no idea where to go with it. The car is in amazing shape and I can justify getting rid of it. Crystal took the time to ask important questions and said "let us take a look at it and find out just what it needs for sure". We dropped it off and in a few days diagnosed and had options for motors. I believe we saved money in the end and she found us a great used motor. This place is busy! But after about 10 days (ordered, shipped motor, installed with care) we have an incredible running vehicle again. OH! AND A 3 YEAR WARRANTY ON IT! Call this place if you need auto care of any sort. I will be back for sure.

These folks were seriously great to work with. Needed the AC fixed bad last June, Cascade got us in a week sooner than anyone else. Final price came in lower than their quote as they didn’t need to replace a part (you know somewhere else would’ve just billed me). Forgot to review at the time but better late than never. Thanks again

My daughter's car tire took a nail yesterday night. I called this morning and they cheerfully worked it in today for a tire repair. They did a great job at a fair price. In my estimation, Cascade Automotive is the best!

When I had my oil changed other shop said brakes needed replacing . Cascade Auto is where I go for repairs like this. Their appraisal was still have 20% left and can wait. Also repaired burned out lights at a very reasonable cost. They have my trust and highly recommend them.

After losing our local reliable car shop I called around. Crystal took tons of time to explain what they can offer and talk about what my car may need versus the huge estimate I got at the dealership. She got me in within a few days and they even dropped me off at home and picked me up when the car was ready. Tons of explanation and care to make sure I understand everything and what they recommend in the next 50,000 miles. Even mentioned their own coupons on their web site to help. I now have a new trusted car shop.

I called a few days prior to arrival for general information. My inquiry was about a specific service, how long it would take, if they had WiFi to work while I waited, and pricing. Called back the day before so I could schedule. Brought the vehicle in and chatted with Crystal about vehicle trends briefly. I’d just opened my laptop and they were already finished! In my case, there were no issues and it was so quick I wasn’t even charged. I love the history of this family owned business and supporting local is high priority. The building is clean and there is a comfortable waiting area within walking distance of restaurants if needed. Most importantly, already stressed by unrelated issues, I was relieved at the consistency of dealing with the same person. Crystal is not only knowledgeable and very efficient, she is super friendly and long term oriented about customer retention. I am appreciative of all of the above and look forward (in so much as anyone looks forward to repairs) to a productive relationship with these folks.

I am blown away ……. The first time we brought our Audi here to have the alternator inspected they knocked it out of the park and we’re able to get us a very quick turnaround. Back on the road safely in a day. 😯 This week we were having some issues after replacing the battery roadside, so brought it in to have them test the charging system. All passed and charging well. They helped me get the piece of mind knowing that it had been diagnosed by professionals ensuring it will be safe to get back on the road. But wait, there’s more …… They also offered to pick me up from my house to come and get the car. 🤔 I don’t think I’ve ever had that level of service from an auto shop, ever. They went way above and beyond to take care of us & we are very grateful to know that our service shop doesn’t indeed care about its clients. Thank you all over at Cascade Automotive 🙏

I was tired of just being a number and receiving subpar work from the dealership. I am glad I found Cascade Automotive and now bring all my vehicles there for repairs and routine maintenance. Having been there several times now and been through some major repairs, I have been impressed with the intention to detail and communication throughout the process. It is nice to know that I can actually get someone to actually look at over my vehicles and inform me of preventative items that might be coming my way. They always used quality parts (OEM in most cases) and offer advice on the different options that I have. You can’t beat the quality work at the prices they charge.

Since living in town, we brought our vehicles to Cascade Automotive Services. Today, again the team proved to be honest, and fair game with explanations and insights as to when a particular repair would be required. In the words of the person on the phone today. It is not required to repair the particular failing item right away. It is safe to drive, and driving will not damage the vehicle and can be done at a later time. On another occasion when an emergency repair was needed the main Nissan dealer on 28th street quoted well over $1000 for on-the-spot repair and several parts extra. Cascade Automotive Services fixed the issue not only in 1/2 hour on the spot but for $68. What else is there to say? Thank you, Cascade Automotive Services leadership and team!

I've been taking all my vehicles to Cascade Auto for years now, with four boys and a construction company there is plenty for them to do. They have done multiple pre inspections and saved me on buying a junk car quite a few times. Our most recent trip there was to get a motor replaced in a Ford F-150. No matter the problem Adam and the guys always seem to give it their best effort.

I've been in twice now and am impressed with their service AND attention to customer needs. Both times I was offered a ride into my office, knowing that I needed to get into work. That is very much appreciated! Both times work to my truck were completed the same day, without an appointment! Jeff and his team are the best and are now my new "go to" people for my "elderly" truck!

Great service at Cascade Automotive Service. They are very efficient. This was appreciated greatly. A sense of urgency when you don't have a car is very nice. They explain in detail what needs to be fixed get the job done right. They also open at 7:30 which is nice for early drop offs before work. I would recommend this service. Thank you!

Stopped by Cascade Automotive Services, my car window would NOT go up and it was going to pour. They were slammed busy and the Owner, Jeff couldn't get me in, but he took a look at it anyways. Jeff fixed it in less than 5 minutes and I was on my way. I appreciate him taking the time out his busy day to accommodate me. I had great service and would definitely recommend them to anyone and I will be back!