This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Mutual Auto Parts Inc in East Grand Rapids, MI earns a solid 83/100. Sentiment skews positive: customers praise friendly, honest staff (frequent shout-outs to Wally), low/reasonable pricing, and helpful parts-matching—even referrals when out of stock. Inventory breadth is decent but hit-or-miss; multiple shoppers couldn’t find needed items. Service can be slow as parts are pulled for you, and one order faced multi-day delays. Complaints include a strict core-return window, occasional poor part condition, and one alarming misconduct allegation. Yard organization details are unclear.
Address:
850 Freeman Ave SW, Grand Rapids, MI, United States
While I was inside buying a used part the owner's son thought he was being sneaky but didn't realize that I had dash cam so while I'm inside buying a part his son comes outside and slices my car tire so the whole experience didn't cost me a dime because I turned the footage into my insurance company otherwise that $35 used part almost cost me $250 so if I were you I would not go to mutual auto parts the owner is a twice convicted felon and tries to rip people off as much as he can
They did offer a lot of different parts for alot of different cars. But they did not have the radiator , gas cap , or the fuel pump I was searching for
I purchased a transmission from Mutual Auto Parts. It had a $50.00 core charge. When I returned the core they refused to give me my core money.
The reason was it was beyond 30 days. I think I was ripped off I did not see a 30 day core return clause on my paper work.
I gave them the core and left I will not go back and I would suggest if you are thinking about purchasing something from them you move on and find a trusty seller. .I HATE BEING RIPPED OFF!
I ordered a rim and tire on 3-2 all paid up. To help out I took a pic of my rim and showed it to the clerk i was told it looked better than the one I was ordering. I was told it would arrive the next day. No worries. It is 3-8 today. I feel I am getting the run around. I am calling tomorrow Monday 3-9. I hope the order is in.
Needed a mirror for a 2007 Ford Taurus. They were able to look up and verify that a 2006 Mercury Sable mirror that they had in stock would work (which it did). Pricing was reasonable. Service was a little slow but understandable since they are litterly removing parts from cars for you.
He didn't have my part but looked for me instead. He gave me the name, location, and phone number of someone who DID have my part. EXCELLENT customer service!
Horrible experience. Wally the manager lied to me sold me part that was not in the shape that he promised. Laughed when I called and gave him option to make it right. Will never go there again.
2125 Turner Ave NW, Grand Rapids, MIRecycling center
1122 Pannell St NW, Grand Rapids, MITowing service
Website
