Merl's Towing Service in
East Grand Rapids (MI)

Very professional service as always. They helped with an oddball flatbed haul of some equipment. Half the cost of others.Fast & Friendly service. Thank you guys, we appreciate you.

Drove into a frickin’ pond after heavy rain in the neighborhood and my sedan died!? Got through to dispatch and they had a tow truce there within the hour!? The driver hooked me up, pulled the car to safety before taking it to my mechanic. I didn’t even get wet. Great service… and yeah expensive due to distance towed and the fact that parking brake locked up!? Highly recommended!

They are super easy to work with. I just gave them the pick up address and what they were picking up, then I told them were I wanted it. Super easy and the price was very reasonable.

Fantastic service! My Grand Cherokee wouldn’t start after being in the parking garage at the airport for two weeks. The tow truck driver met us in the parking garage, loaded the vehicle and delivered it to the dealership where I bought it. After dropping off my car he sent a text advising where the car was parked at the dealership and left my name with the keys in the dealership service drop box. I can’t express how grateful we are for what was a bad way to end a two week trip on a Saturday night to having an experienced & knowledgeable person tow my car easily the next day. I highly recommend Merl’s Towing!

I would recommend Merl's to anyone needing some roadside assistance. Knowledgeable, and very helpful. Great price for the extra service he did for us.

Extremely dissatisfied with this service. I’m writing this on behalf of my friend who used this service last week. He called Merl’s after getting in an accident due to slippery road conditions. No other vehicles or property were involved, only his car was damaged so there was no need for police to come. The tow truck driver was extremely rude, cussing and yelling at my friend and accusing him of being drunk. The tow truck driver contacted police, who came and confirmed my friend had not been drinking. On top of what was already an extremely frustrating and humiliating experience, the bill was $413. In my understanding and research that bill is way too high for this sort of service.

Such a great experience. A handsome man arrived shortly after I called. Car was loaded up with no issues. Fair price for such incredible service. Delivered to the dealership safely. Best towing experience ever.

Nick was truly amazing. Super polite An overall kind. He was quick. He did an amazing job. I will definitely be recommending you guys in the future probably throwing out Nick’s name to request him if they need to tow

Merl's towing service went above & beyond to retrieve our family that was stranded on the highway at night. Their response time was quick & they were professional & efficient. Highly recommend

Gary is the best around! Our car started making a weird grinding noise, and we were concerned about driving it any farther because we didn't want to cause more damage. Gary came by and heard the sound, and immediately knew it wasnt a mechanical issue. He took it upon himself to find the cause. After raising up our car and thoroughly looking underneath, he was able to find a rock stuck in our rotor, and pried it out. After that he just sent us on our way! They are the only tow service we will ever use. Gary was so nice and helpful. Couldn't have asked for better service.

Super fast and friendly service, called 3 other big name brand and no one could help me. Was greeted right away by a super nice lady who quickly and efficiently got all my information and kept me informed the entire time and emailed a receipt even to help submit to my insurance company. Will be using from now on with all local tow jobs

Office indicated about a 30 minute wait, truck showed up in 25 minutes. Jake was the mechanic and was very thorough and professional. Everything went as expected and pricing , I felt, was fair. I enjoyed Jake and would contact Merl’s again if a situation comes up my way.

All the staff members were caring during my stressful situation of getting stranded at 1pm in the Grand Rapids airport after a long day of delayed flights. They all tried their best to jump my battery but when they realized it wasn't a battery issue, they worked even harder to manually push my car out of the parking garage to be able to load it onto the wrecker. They made sure I was safe and stayed warm and gave me a ride to my hometown. Would definitely do business with them again!

The towing agent that came out during our very cold weather and very snowy days was awesome and very pleasant. The flat bed was unable to fit the clearance into our employee parking garage. So he walked to the 5th level many flights of stairs to my car. He was able to jump start it immediately and get it outside the garage to his flat bed truck for towing. Thank you so much Merl's towing !!

This was a great experience! Our insurance company's AI sucks and can't get a person. Yeah calling you out Auto Owner's. AO said they had to schedule p/u or it cost us $100. 9 AM we needed a tow. 9PM AI still can't find a tow truck and we can't reach a person. We scheduled our own pick up with Merl's at 4:45 PM and had it picked up and dropped off 1 1/2 hrs later! This is with the current snow storm 10 degrees and multi crashes! Connie was great at keeping us informed about the time line of pickup. Nick let us know when he got there and when to meet us at the drop off. Excellent service! Thanks!

We’ve had to call Merl’s Towing more times than I care to admit — two teenagers, three cars, and single-mom life will do that. Every single time, they’ve been great. Today really sealed it for me. My youngest managed to get stuck in a snowbank… literally right outside our house. We shoveled, rocked the car, tried all the things — no luck. The magic Merl’s man (I didn’t catch his name) showed up, rocked the car out, and then took the time to teach us about spinning tires and how to get out of a snowbank properly. Pure goodness and genuine help. It’s always Merl’s for us. Reliable, kind, and exactly who you want showing up when you’re stressed and stuck. Highly recommend.

Our Ford Fusion hybrid wouldn't start. We called Merl's Towing and asked for help. The person who handled our call was polite,. The tow truck arrived in a reasonable time. The mechanis was polite and quickly got the battery jumped and the car running. Every thing was professional, and the price was fair. Merl's is the best.

Absolutely the BEST customer service! Called Amber- dispatched to Brian… he sent Adam. Adam took the time to show my daughter how to try to get herself out if she ever wants to get stuck again. While we were not able to get unstuck and needed Adam to pull the car out, it was a great learning experience for her as a young driver. Adam was efficient and personable!

I was driving the work delivery van when it last power and just shut down. Even in the absolute worst winter weather Merls took care of me and got me out of the way of traffic pretty quickly. The driver was super nice and ushered me into his warm truck as he got the van loaded up.

Came right away and did a great job and had good experience !and a great price

I was extremely disturbed to witness one of this company’s tow trucks towing a vehicle with a dog still inside. The car window was all the way down, and the dog appeared unsecured while the vehicle was being transported. This is incredibly dangerous and irresponsible. Seeing an animal placed in a potentially life-threatening situation was alarming and upsetting. I would seriously question this company’s judgment and protocols if this is how they handle situations involving living beings.

The gentleman who towed my vehicle was punctual, friendly, and was very careful with my vehicle. I would use this company again, if needed, in the future.

Had to call out Merl's Towing to do a flatbed for my home out to my buddies place between Caledonia and Middleville. Connie was our dispatcher, she was very pleasant soft spoken polite. Gary was our truck driver was very kind considerate and polite also very very quickly to get our vehicle picked up flatbed it out. When we finished up our business with credit card he did an awesome job and was very polite and studious dropped off farther back. Very polite. We have used them on a couple of occasions. Always top notch service.

It was Awesome! He arrived early and had my car running very quickly. Also, the technician was very friendly and nice to work with! He was great! I have added this service to my contacts for further reference

Had a really great 1st time experience! They were really quick, efficient & professional they were able to get to me & tow my vehicle within the hour.

Driver arrived within about 10 mins of my call. He was very professional and polite. Took me to the dealer with no fuss, and was easy to talk to. Very good experience!

Ram and his assistant were amazing! We had an unusual trailer, with 4 flat tires, to haul about 100 miles away. They showed up with smiles, got right to work, and managed to get the trailer on the flatbed. When we arrived at the drop off location, Ram was an absolute master at getting that flatbed into a tight space, and dropped the trailer exactly where we needed it!!