What clients say about Car Center Collision Repair in East Grand Rapids (MI)
I HIGHLY RECOMMEND Car Center Collision Repair on Alpine Ave in Grand Rapids, Michigan.
I called them on Thursday, just after 3pm to see if they would be able to provide me with a quote to fix my bumper after a gentle collision. Daniel said they were open until 5pm and would be happy to look at it. I arrived at the shop around 4pm. He assessed the bumper and was able to schedule an appointment for the very next day.
On Friday, I met Chris. Daniel explained everything to him and Chris took my vehicle in to be fully evaluated. My car was fixed and ready within 25 minutes.
Both Chris and Daniel were very professional, they truly care about their customers, and they more than exceeded all of my expectations! Please do not hesitate to call them if you need any collision or body work done on your vehicle!
These guys are completely awesome. They fixed my wifes vehicle and have been helping my family and friends for yrs. I highly recommend them. If I were out of state and my car was damaged id send it from California to here to only have them work on it. Keep it up guys thank you so much!!!
I don't enjoy leaving this review and honestly I was stunned each time I had to go back and point out that the replacement front clip and light for my Audi A4 was not on right. I can't remember if it was three or four times that I had to point it out but they did finally get it right. (I forget the total but I think they got paid almost $4,500 by AAA to get an aftermarket front piece and aftermarket light and install them.)
In the mean time it made me feel like a crazy person and like they were trying to mansplain to me like maybe I was imagining it. What kind of quality control do they have if they don't notice big gaps between the hood and the headlights on one side and a further distance from the tire on one side than the other and the thing just looking totally askew when you walk up to it.
Fortunately I had my ex-husband with me the first time when they said it was done and looked horrendously noticeably off and we left it there. And then the two times after that it was just me, pointing out that I didn't want to take it looking like it did all crooked and things. It was a AAA insurance job and I'm kind of amazed that they are on the list of qualified body shops to do repairs. I don't know if it's just cuz it was an audi. I think the third time the guy was all excited because he had seen a YouTube video or something and figured it out that the Audi Hood had knobs that you turned to adjust the height or something and they were able to line it up better that way. It should be noted though but the hood was not damaged or out of original positioning when I brought the car in. At one point someone actually tried to tell me that maybe it had been in an accident before and the hood wasn't positioned correctly, to explain to explain why they couldn't line up the front piece correctly.
The whole experience took too long and was very stressful. Towards the end I asked if I could talk to the owner and they said he wasn't around very much. When I finally took the car I was driving home from work in the dark when I realized the side with the new headlight was totally Goofy and the bright didn't work correctly or look the same.
I was so disgusted and sick of dealing with them that I never went back or even got my bulb that insurance paid for.
I don't know if these other reviews are real or maybe they just can't work on foreign cars but if a lay person like me can walk up to their car and see everything not spaced correctly and looking crooked I don't know how on Earth The body shop could attempt to let one go like that. 🥺 I wouldn't recommend them to anybody especially with a foreign car.
Car Center does great work. They keep communication lines open and they listen to your concerns. They keep you updated about how the work is going. I would definitely take any of my cars there if they needed it.
Great people and service. Even was able to send someone to my house to pick me up when my car was ready. In addition to the repair work, they let me know about some rust I had and what to expect with that.
The work done to repair damage to my front end was excellent, but that’s what they do. What impressed me the most was the detailing of the interior of my car. I was not expecting that. The dash was cleaned and shined to ‘new’ quality. Looked better than it has been in the 5 years I’ve owned the vehicle!
Car Center, Daniel, and Chris kept me informed throughout the process. Can’t say enough great things about this top notch collision shop!!
I cannot say enough Good about my recent experience with Car Center Collision Repair. From the very first call to schedule the consult, the genuine care and service provided by the staff, receiving updates while my car was being worked on, to the overarching positive vibes you feel just upon entering the lobby of the shop. I HIGHLY recommend!
We brought our car in for really bad bumper damage. We hadn’t heard of “Car Center” before, and now we won’t go anywhere else for car damage repairs! They did excellent work, and the staff is very friendly and responsive!
Wonderful people to take your car to. They really go the extra mile. They were so helpful in getting my vehicle in quick and I could even leave my rental there, so I didn't have to bribe anyone to come and drive it to the rental place. They even cleaned the inside of my car. Great communication every step of the way. Super friendly staff will recommend to all my friend and family (I have a big mouth). Thanks Guys
Was recommended to this place on Grand Rapids Informed on Facebook. Not only were they able to get me an estimate via text with me sending pictures, but the final estimate when the work was done was $10 less! Also done in half a day. Totally reccommend.
Very helpful staff, even got a ride because I live close by when my car was done! Worked well with my insurance, and I’m leaving happy! I would leave 6 stars if I could, since they also cleaned the inside of my car. Thank you everybody! :)
Great customer service! They were able to see my car instantly for a quote, and were able to get the work done quickly! Very happy with how may car came out.
Every step of the dreaded insurance process was made very easy by Car Center. I was kept informed, treated very well and repairs were faster than anticipated. I highly recommend!
They did such a great job during my first repair I came back after someone dented my car with their door. I got a second opinion and the cost difference was huge! They have helped with rides too!
Great work! The car looks super clean inside and out, in addition to the body work that was required. My auto-owners insurance works directly with them, in terms of pictures and quote submission/approval, so it was very simple from my side. Friendly, helpful staff, with Christian music playing in the waiting area. A pleasure to do business with. I needed to grab my license plate to move it to a new vehicle, and they were glad to remove it and have it ready for me to pick up on short notice.
I recently took my car to Car Center to have my front bumper fixed due to broken clippers, and I couldn't be happier with the service I received. From start to finish, the experience was seamless and stress-free.
Janine was incredibly personable and kind, keeping me informed throughout the entire process. Her communication was top-notch, ensuring I always knew the status of my repair. A special shoutout to the staff member who went above and beyond by dropping me back at work after I dropped off my car – such a thoughtful gesture!
My bumper was fixed promptly, and the quality of the work was excellent. The entire team at Car Center demonstrated outstanding customer service, making me feel valued and well taken care of.
I highly recommend Car Center for their exceptional service and professionalism. They truly go the extra mile for their customers!
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I drive a 2011 Impala that had bad front end damage. These guys are the best. I picked my car up and it looked like brand new and was sparkling clean inside and out. I highly recommend Car Center .
Hit a deer last week, busted front headlight, fender, and the drivers door. Chris was insanely kind and fun, got my parts ordered on a Tuesday, and my car done the following Tuesday. Overall, they only needed 1 day to do the work. Very happy with the results.
Janine called to deliver the news it was ready, and was so sweet! Even in person she’s sweet too.
Hopefully I don’t need any collision repairs done anytime soon, but if I do I know where I’m going! :)
We have used Alpine Collision on numerous occasions for our vehicles and have found they are very thorough and organized. The work performed on our vehicle was
Perfect! In addition, they are very cordial to their customers and go above and beyond to do a great job. We would definitely refer others to Alpine Collision! Nancy Ulrich and Jim Kienlen
It's always an amazing experience when I come here. The customer service is wonderful. Everything is communicated,and they let you know what stage your vehicle is in from start to finish. They got done a day earlier than expected. Not only does my car look brand new, but they also detailed my vehicle inside and out. They have a customer for life.
They do great, clean work. Paint matches perfectly, can't tell anything was ever damaged. They also detail your car, and leave it smelling amazing! I'll be returning here if I need any work done.
Brought my car in for a self-pay dent and bumper repair. Josh brought me in to the garage for a quote and talked me through the options, costs, reasoning in a helpful and clear manner. The work was well priced, well done, and the staff was helpful and honest throughout.
After been involved in a hit and run with minor damage to the left side of our Truck we decided to take it to Alpine Collision Center, best decision we could've made . Josh is just a nice ,professional ,kind person that does everything to make sure you get what you need . And in only 2 days we had our truck fixed and loved the email updates .
Thank you for the service definitely will do business with you guys again and DEFINITELY WOULD RECOMMEND YOUR SHOP TO ANYONE!!!!
P.s. thanks for cleaning our vehicle!!!! :)
They did a great job for me! My vehicle was a little different than most as it is a classic car and did not have a paint color code for them to refer to. The people at ACC did a great job of finding the color, fixing the dents/cracks, and making everything look great. The car looks better than it did before the accident! I would definitely take any of my cars back to them and would recommend them to a friend. The only thing they could improve upon would be updates on progress since the job did go a little longer than planed. That said, the quality of the work, attention to detail, and time the staff took to talk with me about the process definitely earns them 5 stars!
I recently need my car repaired due to an accident and decided to take it to alpine collision. Im glad i did, The staff at alpine collision were incredible. They kept in contact with me and up to date about all repairs. They were extremely kind and understanding and very professional. They worked diligently to repair my car even when issues arose (no fault of their own). When i picked my car up i realized they detailed it. And WOW they did an amazing job, it was as clean as the day i bought it. I highly recommend using Alpine Collision Center, from beginning to end they exceeded my expectations.
Went there to get my door fixed and I was amazed with their work. They cleaned the inside of my car, including the mats, brightened my cloudy headlights, and buffed out a small scratch for no extra cost. They kept me well informed since it didn't go through my insurance and even finished faster than estimated. Nice people, great results
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