What clients say about The Peterbilt Store - New England [Fitchburg] in Fitchburg (MA)
Had to stop in for a few issues to be repaired top notch, service department and mechanics very prompt and professional definitely recommend dropping in for any issues you might have.
February 11,2026. My truck was derated and the def can clamp was broken. Showed up at 3pm. Had me out the door by 5. Excellent service! Thanks to the crew at The Pete Store in Fitchburg MA. Paul, Oshawa ON. Canada
Parts department was amazing! Very helpful and professional! Just bought my first Peterbilt triaxle so will be seeing these guys again as needed! Thanks for the great service Greg!
I recently had an issue with my DEF system. I called them and Niall the service writer was able to get me in very quickly. Levi the tech was able to diagnose the problem quickly and got me on the road. Fred the service manager, Niall and Levi are a good team to get things done
Thanks guys!
Want to give this dealer 100 stars. Service department went above and beyond on my truck. They were able to get me in and out same day "DEF doser pump", which is very dificult no matter what state you're in. Huge shoutout to the Service department. If you need help, Burt was very knowledgeable and curtious. Ask for him or any other service specalist, all were great. If ever have any more truck problems and im this area Fitchburg Pete store is where im heading.
Thanks,
Eli Canedo
Taylor Express Inc.
Fleet maintenance Manager
I'm a little late and saying thisBut our truck was brought in on the tow truckAnd we had a great experience there they got our truck back up running it was just a minor problem and they also bought us lunch at no costWe had a great experience with all the crew and we thank you all very much
This dealership is a joke. They can't fix tire problems and will charge crazy money to checkit out. Oh by the way this truck is a 2022. Also they were not interested in doing a recall on it. They repaired the initial air leak problem however when we went to pick it up guess what no air. Nice job guys.
Fast service got me right in diagnosing the problem and fixing my truck. Big thanks to Brent
They where even open on a holiday. Hours are 07:00-17:00 Monday-Friday
They re set my ecm and I was there for a wheel seal and I never asked them to go under the hood now I am broke down and they won't fix what they done wrong very bad place
This Place is the worst example of a Peterbilt Establishment that I've ever seen!!THE BBB WILL DEFINITELY BE HEARING FROM &ALL Social Media &anyone else i can WARN!! I had my truck towed there because it stopped on me last week to have it diagnosed &possibly repaired. AFter 4 hour I was told it needed a harness.Ok ,I Authorized repair. Got a call the next morning saying no harness available, but they could repair.Got a called the next day stating the harness was repaired, & it took them 15(My truck was only there 1 day) hours of labor@ $185 an hour.TOTALLING $2790 plus shop cost @ $400 & with a part that cost them $6 dollars.STAY AWAY FROM THEM &THERE SERVICE MANAGER FREDD BY ALL MEANS NECESSARY!!!
I had 2 front wheel seals leaking stop by to get them repaired and it turn out it was something more serious and very expensive. But this guys went above and beyond to get me back on the road
Doing business with The Peterbilt Store - New England [Fitchburg] is always a pleasure! Everyone is knowledgeable, helpful and friendly! I would highly recommend them!
I emailed the Peterbilt website in late February, inquiring if I could bring my son to peek at the trucks for his second birthday. I was unsure if there was a showroom of some kind, and just was hoping to be able to look through a window at some big trucks. Dave, Rachel, Kurt and all of the mechanics went above and beyond to celebrate my sons birthday- cupcakes with a candle, a happy birthday banner, a “future trucker” baseball hat, and an incredible opportunity to sit inside a new truck!! My son was over the moon and I am just blown away by the generosity and obvious care this store has for customers and enthusiasts alike. We are definitely Peterbilt fans for life!!
![The Peterbilt Store - New England [Fitchburg] - photo 1](https://usjunkyards.com/storage/709022/conversions/the-peterbilt-store---new-england-fitchburg_0-thumb.jpg "The Peterbilt Store - New England [Fitchburg] - photo 1")
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