What clients say about West Fitchburg Auto Body & Collision Center in Fitchburg (MA)
My second time going to this company to fix a exterior door handle. This company and the people that work there are simply THE BEST!!! No upselling or price gouging. Honest company doing honest work.
Highly, highly recommended! The work done on my car was fantastic (and faster than I'd expected) and the folks working there are friendly, professional, and very helpful!
My truck was involved in an accident when someone went onto a rotary without yielding (as I was getting off at Park Hill) and they hit the back end of my truck. I brought it to West Fitchburg Autobody and they did better than I expected. It looks better than before the accident, and runs and behaves like the accident never happened. Couldn't be happier. They contacted me throughout the process, everyone was very friendly and knowledgeable. Since it was covered by insurance I can't say anything about price but their quality and professionalism is A+++.
Extremely professional and extremely helpful! They did such an amazing job on my car and was friendly and accommodating during the entire fix. Helping out with the rental and even having the whole car cleaned out and practically detailed. Will 100% return although hopefully I won’t have to and will 100% recommend!! Thank you to this family owned local business!!
Thank you for a job well done and going above and beyond!! My car looks amazing!
Appreciate how organized and helpful the office was from the day I dropped my car off to picking it up, made everything seamless
Exterior door handle wasn't working, brought my car in and had it back in an hour. The reception staff is delightful and the mechanics are very knowledgeable and competent. Not to mention SUPER AFFORDABLE!!! HIGHLY RECOMMEND!
If I could give them 10 stars I would! Service was prompt, work was impeccable and they are some of the nicest and easiest people to work with! I would use their services again in a heartbeat and will recommend them to anyone who wants quality service!
Jessica is wonderful! She was upfront and told me exactly how long it might take to fix my car. She told me things the insurance company didn't. All the paperwork was quick and easy. My car looks great! Highly recommend this business!
The work here is Always flawless. and the girls working the office are always so sweet, and helpful. My car always comes back immaculate, I wouldn’t trust anyone else with it!
Had a insurance pay out wanted a oem ford bumper instead of aftermarket bumper got bumper from Ford called and spoke to a woman who was rude and said NO we won't put bumper on we are in business to buy parts I had it put on buy Pattersons auto body in Maynard without any issues or rudeness
This my 2nd experience here. Amazing bodywork the crew did on my car! The quality of work always exceeds my expectations. I wouldn't want to go anywhere else for auto body work!
I brought my van to this business after the accident. When I walk into West Fitchburg I know I'm in the right place and in good hand. My first impression was that they are easy to talk to and they make you fell at home. I have the pleasure to meet Mike,Jess and Ashly family own and I was happy how my Van looked when I went to pickup. They went above and beyond and I was really surprised to see how clean and shiny it look. I just want to say Thank you to west fitchburg auto body and crews for a job well done.
West Fitchburg Auto Body is the only body shop I’ll ever use for future repairs. They were extremely kind and professional, they even let me borrow a loaner car for the month that my car was in the shop because I’m too young to rent. THESE GUYS ROCK! They did a really wonderful job, you’d never be able to tell my car was in an accident. Seriously highly recommend!
They did a great job with my vehicle. This location was suggested to me by my insurance after I was in an accident, and they worked with my insurance and that of the person that hit me to quickly resolve the issues. It did take a while to get an appointment, since the damage wasn't a major safety concern (accident was in Feb, they weren't able to take it in until June).
They did an amazing job on my Altima. Very friendly, polite, and easy to deal with. My car looks great! I will definitely be a repeat customer and highly recommend them!
Our car got Damaged in a parking lot by a hit and run. We have lived in West Fitchburg for 25 years close to West Fitchburg Auto Body. In all those years we haven't had a reason to really go to there establishment until now. Mike, Jessica and their team of employees are the best! Very professional hard working people! I highly recommend West Fitchburg Auto Body, they did an amazing job, the car looks brand new! Thank you!
A small fender bender on our 2019 kia forte with only 180 miles on it introduced us to this wonderful team, they are very picky about the replacement parts they receive, believe us we know. 3 hoods ordered and finally they accepted the third, took a little longer for us than expected but well worth the wait. Just cant thank them enough for there quality work.
My husband and I cannot thank - West Fitchburg Auto Body and Collision Center for a superior job on a repair of our new truck. The truck looked like it just stepped off the dealers showroom - after the repair/body work. The owners are phenomenal, professional and take pride in their craftsmanship. The employees are always greeting you with a smile and explaining each detail of the repair. We will make sure that we tell everyone about your service and give you a 10 plus rating..
I live up the street and on my way home got a nail stuck in my tire. The air was getting low super fast. I called and asked them if they could help me out. The lady said they don’t typically do that but she would see if someone could help me out. They patched my tire super fast and were so friendly!! Will definitely be back for all our automotive needs!! Wish the world had more amazing people like the folks at West Fitchburg auto body!! Thank you soooo much! You guys made a horrible day so much better!!
Went here after a minor collision, insurance covered it all, but staff was wonderful, felt like we were long time customers. They do great job and really take care. Definitely recommend
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