Purchased a diesel heater as a returned customer, called them last Feb, in regards to a listing on their website if item was available- was told yes it was, told them I’d come take a look, traveled an hour each way, when I got there they took me out in the yard where it was supposed to be located. Two different guys tried looking, but neither could locate item. They both went above and beyond to find me another heater in another truck. Which I greatly appreciated. Emailed them beginning of January to inquire about another Webasto heater listed on their website, asked if the heater was available to come take a look at. When I got there walked out to take a look at it, and decided to buy it, got home with it and started to clean it up and put a parts list together of what I would need since it was the heater only, no fuel dosing pump etc. once I removed the heaters covers I started seeing (white dust) later finding out the heater was corroded on the inside, the heater is worthless and would cost more to replace its internal components than I could purchase a new install kit online for. Took pictures of the heater once apart and sent them over to Eric whom I purchased the heater from asking him if I could return the heater, as it was within 10days of purchase. On my invoice it states returns need to be done within 30 days of purchase with a written request. He told me that he told me that the heater was never tested during purchase, which never was discussed, the listing of the item on their website also never stated item was non returnable or all sales are final. He later told me that I should have taken more time to look the heater over, which I told him that the only way I would Have known the condition internally was to have taken it apart on site before purchasing or running the heater. Which they sold without a fuel pump so is impossible to do. I went back and forth with him via email until he stopped responding. I don’t expect they know the condition of the heater internally, but if someone tells them within the timeframe of returns I expect that item would be returnable. My experience with him over this issue, I will never use them again, and do business with them ever again.
The best ever !!! Rocus st Springfield MA. location ! If you ever need a transmission for your truck , these guys here do a great job! Highly recommend!!!! They fixed our 2013 Freightliner Coronado and our 2000 Peterbilt 378 and they run better that new! Thank you Edwin for a job well done!!
Joe and the staff were awesome! They took the time in helping me find a difficult hard to find rear differential that my truck needed desperately. I would highly recommend shopping at Rydemore for your trucking needs
Prices were rite and Joseph at the front counter was awesome to work with. Needed 8’ of frame rail and passenger side dash panel out of a freightliner M2. Definitely will do business there again!
Extremely pleased, did a perfect job, they called me to verify the crank shaft would fit properly and shipped it out ASAP. We received motor freight in perfect condition. Could not ask for better service.
Arrived in a decent amount of time. I was concerned about the mounting threads for the turbo on a used exhaust manifold. Spoke with rep thru emails and confirmed that he believe them to be the originals. No re-taps or rust-outs and it was just as described.
Great customer service and always ship our parts very fast. They send me updates via email every step of the way and make the buying process very easy!
Excellent customer service and always reliable. Highly recommend making this your go to shop for parts. You won't find a better place in New England. Troy and his team are exceptional.
Wasn't too bad except they wanted to charge me $150 for the pallet that the nose of a truck was on I was like yeah all right take it off other than that I was okay
Purchased left fender extension for an F750. Part was excellent quality, and shipping was quick. Kristopher was knowledgeable, and professional. Glad to do business this caliber company.
Fast, helpful, and very informative. Great customer service. They were able to get us exactly what we needed and had the paperwork emailed to us immediately.
I found a jd 4045t for my chipper. It was repainted with thu (true hours unknown). The price was very reasonable so I took the chance. As we swapped parts over from the old one, every nut and bolt was still shiny under the paint. My mechanic told me this motor has very little hours on it.
To find a motor in such good shape would have cost me double what I paid. Rydemore has great staff as Juan gave me a tour of the facility. These guys saved me thousands of dollars and has a 120 day warrantee on a used engine. Thanks guys! I am 100% satisfied with my purchase and experience at rydemore truck parts.
Ordered a used engine for my Dodge Sprinter on a Tuesday morning, by 9am Monday the next week I had the engine sitting at the shop ready to be installed, 2900miles in transit and it runs great and was %100 as described! Best deal in the country. Would highly recommend!
These guys are absolutely amazing, they went above and beyond and saved us over $1400.00! I can't even count on one hand how many times tbey were on the phone with me in one morning just to make complete certain this part was going to fit the make and model it was needed for. And they never once got frustrated or annoyed by the time they spent (thanks Eric and team!) These guys will always be our first choice!
I wanted a cover for my batteries, some batteries for a truck. I was told that they couldn't sell me a just cover then put me on hold. 5 Min. then picked up told me I would have to buy complete battery box. Put me on hold again. Picked and said they didn't have any batteries or battery box. So you know the yard is a tiny place what a Joke! KID YOU GOT A LONG WAY TO GO
Let me tell you about this place.
Very friendly staff with great parts and service. I came in to pick up parts and they jumped right to it and loaded me up and no wait.
Careful - They are looking to make a quick buck, and nothing more.
Their sales staff are all smiles and friendly until they have your money. They will tell you whatever you want to hear to make a sale. After that the customer service is over. THEY DO NOT TELL YOU ABOUT THEIR 15% RESTOCKING FEE UP FRONT.
They have an impressive inventory and a huge and well organized warehouse, but dealing with customer service like this just isn't worth it.
Also, Kristofer Lebel who left a 5 star review 10 months ago is one of their sales people. So... that review is fake.
Same goes for Ángel Rodríguez, he works "logistics". Just google search their names and you will see they are employees. This company is full of BS.
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