Aldrich Auto Body & Repair, Inc. in
Fitchburg (MA)

I trust these guys from top management all the way to the bottom. The fleet of trucks look nice too.

claim was canceled out or something i went to get it resent and had to come back with truck for estimate to bring to court for a kid who hit my car with no insurance. now i have to go get my truck which was a big waste of time and gas, i call before leaving house because i already know how these things go and was told to come down i get there and their internet was down i was told i would have it first thing in the morning and that didnt happen i had to beg for them to send it while at court, i was told that one part the most expensive was $1000 wasn’t in their system so they would need to call toyota to get quote (so go call them them) that didnt happen i wanted to fix vehicle and was going to bring it to this body shop but without the $1000 now im just going to look at the blemishes on my truck. it was an estimate wasn’t that hard to accomplish i only got $700 when it should of been $1700. out of all body shops this one looked the best to me but i was let down so here is two starts 1 for everything that happened and another because they finally sent half the estimate i think thats pretty generous

Avoid this business at all costs! Very deceptive business practices. Recent (11/25/25) customer that was ripped off hundreds of dollars by this company. And they actually LIE right to your face. They take advantage of distressed customers that have been in a car accident. Do not even use their tow services. You will regret it as I do...

Not enough stars to give them the rating that they deserve so I highlighted the five. There isn't a better towing and recovery company in the region than Aldrich towing and autobody. What started out as a business relationship has become a long term business relationship and friendship. They are very reasonably priced and do not take advantage of me like other companies have in the past. They have bailed me out numerous times and never once have I ever asked what the price is going to be because everything they do is so incredibly fair. Even when it has been an insurance claim the adjusters told me that they were very reasonably priced. Angel Aldrich the owner has created a culture in his business of helping people especially when you are having a bad day and down on your luck. Always willing to help and I can't tell you how many times they have saved my a**. Not a greedy person like most other big wrecker big ego extortionist crooks in the area. This company defines integrity and just do the right thing when people are in need. There have been countless times when the owner has personally come out in the middle of the night (still smiling and joking around in the middle of the night) and billed us hundreds for a job that could have been thousands. To compare and contrast they drove from Fitchburg to Worcester one time and billed me $400 for their big wrecker for a quick job that didn't involve actually towing us . Had I called the crooks that were 30 minutes closer it would have been $5,000+ To compare and contrast, Another company charged me almost $1,000 to tow a trailer 500 feet up the road to their shop and then held my equipment hostage for days and arbitrarily made up rules and reasons to charge me more and more money while causing me to lose days of work when I had a young family relying on me. Thank you so much Angel and company for always being there over the years and doing good by me and also the community, you are one of the most fair and honest businessmen I have ever come across in the fifteen years I have been in business. Jake Shivo JSP Site Solutions

I am a very picky person when it comes to service more so with Auto Body shops I let them know that and gave them the opportunity to back out they did not they took my job on. They brought me in earlier than the original date expected for bodywork and repair. The girls in the front were excellent. The result was five stars with my car lightly cleaned inside and out! I dropped off of my rental vehicle there at the shop it was a breeze and was reassured that charges would stop for that immediately. Nice job Aldrich. Nice job!

Aldrich did really good job on my 2023 Chevy traverse angel the owner is a very good friend of the family I never have to worry about anything when I drop any vehicle off the two front desk ladies are very polite Jessica and heather thank you again!!

Aldrich helped me out repairing my truck from an insurance claim, they did great work, they stuck exactly to the timeframe they gave me, and were awesome to work with. Kept me updated every step of the way. Thanks guys.

Aldrich is just amazing. They are the the best repair shop I have ever interacted with. I have had three cars repaired at this facility and they were all top notch and shining when done. I honestly could not tell a difference between before and after. I don't know how you find better talent, but that starts at the top, and this place has it. The outcome this place has - is just crazy good.

Tyler is the Best!! Very professional and knowledgeable even after 24 hours of non-stop working!! Thank you for coming so quickly as my car was hanging off of a wall bc of my Loser Landlord that Doesn’t take care of His Prperty!!

I had such a disaster with this accident I had, the people at Aldrich made it SO much easier to deal with. They picked up my car from my home, texted me updates the whole time it was being serviced and had it ready BEFORE the original date, BEFORE the Holiday rush. Thank you Mark and everyone at Aldrich!

I waited three months for repairs to start. They inspected the vehicle In February so they could order parts in advance. I gave them an additional two weeks to get ready for the minor repairs. (It’s minor drivers side damage.) Now- in March- they are advising 14 days for repairs! I asked if it would be possible to get it back after 13 days so I can work next weekend at a hospital (40 miles away) and was told by Mark that didn’t look possible. He asked about my rental policy and suggested I use it. Are you insane!? If you need your vehicle back in a timely manner- don’t go here. If it were major damage I could understand but this is minor damage and the time frame is ridiculous. I would never recommend this company to anyone and I haven’t even got my car back yet! I cringe at the thought of what I’m going to get back. Pray for me. Obviously I’m going to need it. Update- I understand what you’re saying now but it would have been wonderful if he would have taken a moment to say that then. Perhaps you might reconsider allowing him to converse with customers. His negativity was quite unsettling. If he isn’t confident- why should I be? Despite the verbal complications, I increased the rating because of the satisfaction in the quality of the work. My door mirror vibrates and rattles when I go over 40, but the paint job matches and my door opens and shuts.

I really appreciate this place! I am very attached to my car since it's the first one I bought with the money I earned, however I work at a place with an awful parking lot. My car got scraped by a hit and run and I was devastated, it looked awful and I decided to get it repaired. My insurance heavily recommended me here even though I live a town away but I'm glad they did! This Aldrich was super easy to work with and very helpful since this was my first time going through this type of thing. My appraiser Mark answered all my little questions and never made me feel like I was a burden. The receptionists were also very kind and helpful as well! All around do not have a single complaint. When I received my car back, it was so clean and beautifully taken care of. Thank you so much to everyone here, they deserve all the praise and business they get! They're worth it! And the Dippin Donuts next door is a fantastic bonus pit stop! 🍩 ❤️

Quick arrival, super nice guys. I would give 5 stars but I had my car towed to my mechanic then a few days later I had it towed back. There was a price difference of $20.00 for the same place, time, mileage, etc… but different drivers. I’d definitely call them again!

I came in last week to see if they could fix my car. My drivers side mirror was dangling and is damaged from the accident that happened. When I came in they said they wouldn’t be able to fix it till February. Which is fine, I would’ve just walked out and found someone else. Then one gentleman said he could fix just my mirror this week and do the rest in February which is fine. So here I am thinking I’ll get my mirror fixed this week, but I get a call saying the boss said they won’t have time for it. What upsets me is why didn’t they originally ask the boss if they had time, and why are they waiting till Tuesday to tell me? When I could have already set up an appointment elsewhere. Here I am thinking I would be going in the next few days to get it fixed just to find out they can’t. So now I have to start all over. When on the phone with the man, he just says “the boss said no so we can’t do it.” Next time don’t offer something if you don’t know if you can do it.

My son's car broke down while moving back to FSU from the Philly area. Aldrich towed his car to the local KIA dealership and I could not have been happier with the service. Heather was great to talk to on the phone and Doug, the tow truck driver, was fantastic as well. They are a top shelf business that I highly recommend!

Brought my car in for repairs. When I went to pick it up I noticed new scratches on the passenger door (like another door was opened into it) and questioned it. He looked at my car with me, then we went in and looked at the drop off photos at which point he agreed with me. He told me to leave my car, they would take car of it and they'd call me tomorrow with an estimated date it would be completed. By the time I drove home (40 mins. he called and told me to come get it, that his boss decided they're not fixing it)! Went back to get it and when I challenged him; he asked me what the big deal was and walked me around my car to point out my other minor scratches! I told him that was irrelevant, that I brought my car in to be repaired, that I am very aware of any damages to my car, that I am extremely mindful of what cars I park next to and that I always check my car before I get into it when leaving any parking lot, that I don't need him to point them out. That doesn't mean his shop isn't responsible for damages that happened at his shop during my repairs. Needless to say it didn't end well...Very poor business practices and I would NOT recommend! He even went on to say that I was just looking for something for FREE!

Took my Explorer Sport in to get some auto body work done on it. Aldrich did a fantastic job !!! With covid-19 and all the other obstacles we had to jump through trying to get parts for my vehicle they kept me in the loop all the time. I'm very happy and satisfied with the work they did on my vehicle!!! I would definitely recommend this establishment to anyone looking to get their vehicle worked on for auto body work.

Amazing job my Dodge caliber looks amazing. Aldrich did it on time and even cleaned the inside. Great work super office staff .its really good to have super people on the phone communication every day with updates. Best place I've ever had thank you Aldrich

I have triple A plus but had no idea im only allowed 4 towels per year. So I called Aldrich they came directly to my house picked up my company truck and took it over to my mechanics. Great service excellent quote I would highly recommend this great local business.

My dodge charger came back looking like a new car. Shop was very professional and work was done promptly. They matched the paint beautifully and added the tape stripe. The car was completely detailed inside and out! Great job. Best auto body repair I have encountered.

Great Customer service, Great work done on my Kia Optima. My car went in for a minor auto accident. Aldrich contacted me, set up a date and they work well with Enterprise rental car so I just dropped the car off and Enterprise picked me up. The best part is, when the car was finished, I was able to leave my rental with Aldrich. I had a couple of dents taken out that were not part of the accident and the price was just as quoted and the work was fantastic. As my car seems to be a magnet for parking lot hit &runs, I will be bringing it back for work and highly recommend them.

These guys are amazing! My accident was very poorly timed and I was in need for my car to get fixed before an international trip I had planned. I explained my situation...Jamie and his guys did what they had to do to make sure I had my car in time. I’m very appreciative and happy with the service & work!

I cannot say enough about Aldrich Auto Body & Repair! I brought my car in after it had been side swiped and they did an amazing job repairing my car! It looks brand new! The staff were all very helpful, professional and informative. I would highly recommend Aldrich Auto Body & Repair to anyone in need of body work for their vehicle!

Was involved in a moderate collision (bumper, hood, headlight, fenders) and I chose to send the car here based on overwhelming positive reviews and advice from others. The car was in the shop for about a month, and I was told it was "ready to be picked up". I picked it up and drove to a scheduled appointment I couldn't miss, I drove away from Aldrich and instantly had a warning light come on for the headlight and upon closer inspection noticed scratches and other defects all over the other repaired areas. I called right after my appointment since it was close to closing time for the shop and they immediately booked me for the next day which I was happy about. I dropped it off again and showed these defects to a gentleman who was not very customer friendly and seemed to be upset with me pointing out these obvious defects. That aside, the car ended up being shop for another 2.5 weeks and ultimately had to be sent to the dealership to have a new computer installed. After I picked it up the second time, most of the issues I had complained about after the first "repair" had been addressed and repaired. Unfortunately there are new scratches all along the wheel wells which were not on the car before I dropped it off. All in all I am not at all happy with the quality control as both times the car was supposed to be "ready" it had obvious defects not present when I dropped off the car despite the damage. Furthermore a 5.5 week repair time seems quite excessive for the damages (not counting the time spent at the dealership). I would give the shop a 2/5 stars if they were not so helpful and informative on the second go around. Giving the shop a 3/5 because during both pick ups the car presented with defects not present on the previous drop off and the original customer service/repair time was below average. I opted to live with the scratches along the wheel wells because I couldn't justify leaving it for a third time and it coming back with another set of scratches somewhere else.

Excellent workmanship. I am totally satisfied with the job they did repairing my car which had a head on crash. I found Brian to be a straight up guy to work with. I understand other people's comments about the front office ladies. They do tend to be on the rude side. Probably related to the owners, and that's how they keep their jobs!

Do not go there shop if you believe in customer-service. I had my rear bumper painted in March of 2017. The paint started peeling May 2017. I asked them to do a redo. This redo only resulted in my car looking worse than when I brought it and. I spoke to The Body Shop manager Mike regarding it and he tried to tell me that's what it looked like when I brought it in. In the pictures clearly show that that's not the case. Near the sensors be completely took off the paint and it's chipped in the circular sections as you'll be able to see in pictures. I requested to have my money back-and I'll go somewhere else and have a painted correctly they refused and said it was my fault. I've never experience such horrible service And non communication regarding a repair. The only way you will be treated with respect is if you're doing an insurance claim. I paid cash and felt like I was thrown to the back-burner because I wasn't doing a clean with a good charge out more. The redo was suppose to take 2 days they kept it for 3 and still couldn't get it right.

By chance I chose this business when I was in a csr accident. The first place that I went in Sterling said my car was not salvageable. It was totaled. I had it switched to Aldrich and they did an amazing job. Everyone is super friendly here. I would absolutely recommend them.