What clients say about A & B Towing Inc. in Dorchester Heights (MA)
0 stars on customer service; they're never available. There should be an option to put 0 stars because it's supposed to be 24-hour service, but they never pick up the phone.
These guys are very helpful, especially recently they help me get my car out the parking spot . Even though it was towed they weren’t rude at all. He even let me sit in the car to get out of the cold while I talk my credit company. Very nice people I will go to them soon for any of my services pertaining to my car.
On October 22, 2025, my vehicle Honda HR-V, was towed by A&B Towing from Mount Everett Road in Dorchester, MA at 12:13 PM.
Later that evening, at 11:13 PM, my daughter contacted an A&B employee to pay the towing fee and retrieve the vehicle. She discovered that the vehicle had sustained several damages and she tooks photos, but the employee of towing comapany instructed her to leave immediately because the company was closing at 11:30 PM.
On the following day I returned to the towing yard and requested information such as the driver’s name, tow truck license plate, and pre-tow photos, the company refused to cooperate. Because of their refusal, I remained there for a while and called my insurance company for assistance. When the towing employees noticed this, they told me to have my insurance company contact them directly.
In addition, the employees’ attitude toward me was extremely dismissive. As an Asian customer, I felt that I was being treated with hostility and disrespect. This experience left me deeply upset and concerned about how customers of Asian descent are being treated.
I’d give them a zero star if I could. Called to get my car towed and was rudely told no over the phone. He asked what car it was, told him a Mercedes and he basically said no I can’t help u with that. No wonder they have the worst rating. Smh
I had a great experience here because of June Flores:) he provided me such amazing customer service and even helped me cover the remaining payment balance when I was a little short. So thankful he was the front desk person when I came in?
Whoever is taking the calls, it sounded like an older white man. 10/10. Great customer service and even provided additional help. Give that man a raise!
Don’t even bother calling this place. The service is downright rude and completely unprofessional. I called to ask a very simple question—do you tow cars? And they said NO. Excuse me?! Your entire business is towing cars, and you say you don’t? What kind of clown operation are you running? Save yourself the time and frustration—go anywhere else. Absolute joke.
Their assistance was commendable; they remained open to facilitate vehicle retrieval. While the cost exceeded expectations, it was ultimately a worthwhile expense.
The guy I spoke with hung up on me and then didn't answer after I tried calling back several times. There's a sticker on my car claiming my car will be towed for no registration when it clearly has it.
This place is a complete hazard. Our car was towed here in the early evening and when we went to retrieve that night, my partner slipped and fell on an ice patch hitting the back of his head. This was within their property. There was very little light to see and they did not bother salting. The property will be hearing from our lawyer. Be careful if you have to visit this lot at night during the winter!!!
Car was towed because of medical emergency ,police call this company they took the car to their lot ,they charge $$$ use the words for safe keeping and was told had to get there before midnight or it would be more money!!
Wanted to share my experience after A & B "stole" my car this summer. It was legally towed due to being left on the street during street cleaning, but what A & B did after was categorically illegal. I was first lied about how they charge the fees, but on top, they told me I can only pick up the car at certain hours (knowing the hours will also add additional day of storage free, even when i was 30 minutes late). So, after two lies, when I went to pick up car, they also make you pay extra for using credit card and impose artificial rules based on whether car registration on your name or not and how you can pay. All this only to be made worse with horrible customer rep person who cannot speak English and was hungover at 11 AM. Good luck to anyone whose car gets towed by this thief of a company. If you have the choice to avoid this business, please do so.
This company is evil, I just move for a new a dress and I have been parking my car on my driveway for 7 months and no problem this morning I get up to take the kids to a bass stop and didn't find the car and I Dont even worry about thinking my wife toke it to work. After a few hours I call my wife and I said you didn't tell me you going to take the car to work today and she said she didn't and, I was panic and she call the 911 and we find out that the car was towed by this A & B company.
We didn't know the stress cleaning rules here as we just move to this street and never see stresst cleaning truck here. And I went down to the end of the street to see if there's a sign saying anything about the street cleaning. And I was surprised there was I sign saying street cleaning on 1st and 3rd Thursday.
My wife called this company and let them know that I was going to pick up the car, they said okay and as long as my name was on the insurance that would be okay when I got there I said I was there to pick up the Veiculo I gave them all the Information and the guy ask me if I’m renting the car, I feel disrespect why he wants to know that information, I was there to pay and pickup, I said Im not telling you, and he starts getting mad, he said that if I do t tell him that I'm not gonna pick up the car, I said well you have to tell me why you are asking if I'm renting the car. Then he answered that there are different methods of payment if you own you will pay with a credit card but if you are renting, you will have to pay cash.
And after this explanation, I gave him the information he needed. The car is mine, and he said he has to look it up because I refuse to tell him if the car is a rental car. He told his coworker to look up and, his coworker came to him and said he didn't own the car. The car is in my wife's name we are Married I replied, but he still said you can't pay with a credit card. Also, I’m the main driver my name is on the policy, how poor and unprofessional they are? I got mad he was afraid and closed the windows, I said okay I'll be back, I have to walk about 20 minutes, and withdrew some cash and come to make a payment, I pay 170 bucks to this predators. Why they weren't able to take credit cards? And why they were trying everything to keep the car for another day?
This company needs to go down as soon as possible. Asking me if I'm renting a car should be asked it's kind of rude to do so, also asking me where I'm from is very stupid, also being dumber and doesn't knowing how to do your job legally can cost you a lot.
Total scam. The number listed transfers you to an outsourced customer service company, (not A&B Towing) who then outsources the tow to another random towing company (not A&B Towing). Also, the invoice shows 15 % Tax which, after digging a little, is not tax but rather a list of other fees. You would be better off trying to flag down a random tow truck driving by since that's essentially what this is...plus 15 % fees.
I got stuck in Boston at a late hour and I am glad this company brought me home all the way to Cape Cod. I would give 5 stars for the fact that they came so fast, but the trip conditions were not that great, it was cold in the car due to the fact the driver smoked every 5-10 minutes, and the car would not keep the lanes in straight line. Moreover, I did not get an invoice or receipt that states the “real” price of the trip. However, all in all, they definitely responded quicker than AAA and without much effort.
A & B Damaged my car and refused to take responsibility. I am suing them because they are an unprofessional, nasty, and ridiculous predatory company used by the city. They completely destroyed my tires and rims. A bunch of users.
Scammers to say the least. They sit across from Lucy's Tavern in Dorcester and wait for people to park in Mcdonalds (sign says 1 hour parking and does not say Mcdonalds only) Lucy's has a sign that tells you on the way in not to park there but the day I went the door was open because it was so nice outside. Got towed before I even sat down when I called my truck was not even at the tow yard yet and I had to pay $157 to get truck back. Fortunately another family just had the same thing happen so we got a ride to the Tow place by them. Just proves that they must do this to people all day long. Side note the sign also says DO NOT BACK IN - YA BECAUSE THEN THEY CAN'T TOW YOU...... McDonalds must be getting a kick back or something to allow this to happen. Anyways no loss they must need it more then me and after a few not so kind words exchanged I told him to have a GREAT NEW YEAR!
Being towed by the city is extremely frustrating. Yet the people here are just doing their jobs. With my frustration I was able to leave at ease because they treated me with the upmost respect. And that right there matters tremendously.
Thank you!
Unfortunately worked 72 hrs last week n spaced out bout what day of the week it was lol. So unfortunately I got towed street sweeping day so $200.bucks later including the ticket, I had 2 walk n collect my car. They were very polite n pleasant 2 me ,would recommended them if u need them .
The gentleman that helped me out was great. He wasn't rude at all. Only thing though reason for 3 star because it says 24/7 service but when I went to get my car out. It's not 24/7. Had to wait 2 hours for them to" open" They can tow at 3-4am though.
Excellent customer service, professionalism, consideration and support. Highly recommend, to ensure your vehicle is cleared! Putting people's needs first ? Loved it#
Mediocre service! There is absolutely no reason anyone should have to tolerate subpar service just because they deal with hostile people all day long. If anything for this very same reason they should already know how to mitigate situations and provide better customer service. This company towed my car 20 minutes before they closed their lot and when calling them they gave me the run around. You would think I was asking them to partake in something illegal by allowing me to pay to get my car back that very same night. If it weren’t for the Boston Police Sergeant on call that night who directly contacted them to release my car I would have not been able to retrieve my car. It took me 3 hours back and forth with this company to get my car. This company employs horrible people, a job is a job I get it, but they lack sympathy most of all.
Even though they towed my car they did it properly for an all wheel drive, and were courteous and helpful when I came to get it. The location is also very easy to find and accessible. It's a much better experience than the city tow lot.
While on my way to work this morning - shortly before 10 am, one of A&B's tow truck drivers completely blew past a stop sign on Linden Street and Dorchester Ave and almost caused a catastrophic accident. The male driver was incredibly rude when I informed him of how I had to swerve in order to make sure his very large vehicle did not hit mine and potentially kill me in the process. Shortly thereafter, I called the business to inform them of the maniac they had on the streets of Boston and spoke with a woman manager who stated she knew who the driver was based on my description. I have never done business with this company, but after today, I will be sure to avoid them at all costs and share my harrowing tale with others. I also sent the video footage and photos to BPD.
The driver was driving a white tow truck with Boston Strong and a three leaf clover printed on the back. The number listed on the vehicle was US DOT 982232.
They towed my car and dropped it right against a cement block. It only scratched my car a little and popped out the bumper slightly so I didn't even plan on making a claim. I went in the office and in a very calm and polite manner tried to let the attendant know what happened so they could tell the tow truck driver to be more careful to avoid the issue in the future. I also mentioned that I didn't plan on filing a claim or anything. The woman at the desk then raised her voice and went off on me like I was a criminal or something. She was very rude. After I got back in my car she came out huffing and puffing to yell at me some more I assume. But then when she saw the fresh scrapes on my bumper she admitted that it was fresh and they did it and I showed her the tire marks in the dirt showing they had dropped my car against a cement block. At this point I decided to get their information in case I wanted to file a claim because they had been so rude to me. The woman refused to give me any information and said there was no way she could even look up the name of their insurance company. I regret not calling the cops. Awful experience.
Towing my car they burst a hole in my oil tank. I know because the license plate is all bent up and oil pouring over the street since the tow. I called them and she aggressively denied any possibility even after I said I would not make a claim but that she should talk to the tower who did so. I live on a steep hill and understand that it could have been a difficult job but this place is a well-refined racket and they know it.
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