Always a wait at the counter for service. Seems like they use a outdated or old system for a lot of things. Inventory is always questionable. Things don't seem to be very organized but the prices are cheap for a lot of the product. When you do get a person after waiting ( I've always had to wait ) they are very helpful. Many times I've called and asked to speak to the Dorchester location because Chelsea picks up and I usually get disconnected cause it's rare I can get a person on the phone, so I stopped trying and go in person. Even if I am the only one in the store, always seems to be a wait because of the haphazardous environment going on in here. If it wasn't for the prices, probably would just go to another auto parts store.
They offer Valspar Automotive & DeBeer Refinish products. (primer, sealer, prepsol, solvent cleaner, clear coat, etc). Valspar Refinish single stage / basecoat as well as DeBeer Refinish premium basecoat can be mixed to match your paint code. There’s a paint camera and assortment of color cooks to look thru.
My experience was great. I had a cashier who helped direct me to what I was looking for. Her name is Monica every time I am at her register she always has a great attitude. Monica is a credit to Home Depot.
Great place to get parts and not line the pockets of corporate America. Same or better parts with people that know what you need not kids stating at their phones behind the counter.
I have been visiting this store for more than 7 years and Richard has always taken his time to answer all my questions and give me the best advice..They are very professional and customer service.
I travel all the way from Cambridge just to come to the store. Ritchie who mixes the paint is amazing. I’ve been into paint work as a hobbyist for over 30 years, the advice I’ve received from their staff has always been dead on. The store gets busy from time to time. If you have a little bit of patience you will get the best service & advice on the planet. I can’t say enough good things about this place and Richard. Thank you.
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