Always Open Towing in
Dorchester Heights (MA)

Absolutely terrible experience. My car was illegally towed from my own residence in Woburn, even though my valid, paid resident parking sticker was clearly visible in the window. I was forced to take an Uber all the way to Dorchester just to retrieve it — only to be told I had to pay $300 in cash to get my own car back. No explanation, no accountability, just rude and unprofessional behavior from start to finish. This feels like blatant extortion, not a legitimate towing service. They prey on people who have no choice but to pay. If I could give zero stars, I would. Stay far away from Always Open Towing — they operate without integrity or respect for the law.

They towed my car Sunday even though my mother (the resident) clearly signed the form and I was clearly in the visitors space. Next they told me I would receive a receipt after accepting “cash only” for 200 dollars. This was on Sunday, and today is Tuesday, still no receipt despite texting twice asking for it. Lastly they ruined my muffler during the tow and now it’s loud and loose. The fact that they will not provide a receipt to me for my 200 dollar payment smells extremely scammy. I’m thinking the ITS should jump in on this. They may find lots of money not being reported. Hmmmmm… Run my receipt Always Open Towing!

Tow vehicle with no warning no ticket in private property. No one called them they took it upon themselves to tow a vehicle from private property. Don’t buy none of the crap vehicles they have. They’ve been sitting out there for 3+ years Why is this place open with all of these bad reviews???

Absolutely the worst experience. No one was there when I got there, even though their hours say they are open. When I called on the phone they gave me one price, then when the employee showed up 40 minutes later, it was somehow $20 more than what they quoted me and said I was wrong. Absolute nightmare of an experience. Go literally anywhere else. There is definitely some kind of scam going on here.

DO NOT SEEK A CONTRACT With This COMPANY Subject: Formal Complaint Regarding Unreliable Service To Whom It May Concern, I am writing to express my extreme dissatisfaction with Always OpenTill and the way my contract is being handled. I entered into an agreement with your company specifically to ensure that cars parked illegally in my assigned parking spot would be addressed promptly and without unnecessary hassle. Unfortunately, my recent experience proves that your service does not live up to its promise. When I called today to report a vehicle, I was informed that “the office has all the contracts” and that because there is no readily available listing, your staff were unable to provide service. This explanation is unacceptable and completely defeats the purpose of having a contract in the first place. The entire point of contracting with a towing company is so that I can reach out *at any time—Monday through Sunday—*and receive assistance with parking violations. Instead, I was essentially told, “There’s nothing we can do, speak to the manager.” That kind of response is dismissive, unprofessional, and leaves paying customers like myself without any recourse. This is not only frustrating, but it is a failure of basic service delivery and contract management on your company’s part. I expect a towing company to be reliable, responsive, and consistent. If your staff cannot access the necessary contract information to perform their job, that is a serious internal systems issue that needs to be corrected immediately. Until then, customers are being left stranded, which is simply unacceptable. I am requesting that this complaint be escalated and formally documented. I would also like a written response outlining how Always OpenTill intends to resolve this failure and ensure that contracted customers like myself actually receive the service we are paying for. Sincerely, Linda Cruz

Car got illegally towed and this useless company took my car and charge 200. Extortion. Worker snapped after I asked for a breakdown of charges and kept swearing me. Rude, Unprofessional, Reported.

Worst towing experience ever. Not only did this company damage my car, but one of their employees (Tammy) acted in a blatantly racist manner and threatened me, saying he’d get his mom involved—completely unprofessional and absurd. I’m shocked at how this business operates. No accountability, no respect, and zero integrity. I’m currently documenting everything and exploring further action. If you’re considering using their services, stay far away. You deserve to be treated with decency—not hostility and threats.

absolute worst company ever. people are so unprofessional and did not discuss policy before towing my car and refused to release my car that had to be towed because of mechanical issues.

Service was fine but the price was robbery. $350 for 2 miles towing distance is scam. Told me $250 on the phone

Horrible company very ill mannered like many others have posted very unprofessional. Myself and others had to wait over 20 minutes to obtain our vehicles. Operation hours are not clear and there isn’t anything posted in front or inside regarding out of office hours. Also be prepared to pay in cash.

On 9/12/24 my 2016 Frontier broke down on the S.E. express way. Truck lost all power in bumper to bumper traffic at the beginning of the zipper lane. Glided the truck over to an emergency stop area there and called police who put me in contact with Always open towing. Sort time later DJ pulls up with the tow truck. He was great. Helped me order a Lyft to get me home and explained he couldn't get my truck to my garage of choice till the next day. So I'm home about an hour and Enrique from Always open tow calls me and already had my truck at the garage I asked to have it dropped off. Just like DJ Enrique was polite and decent and parked the truck where I asked and locked in up and put the keys where I asked him to put them. These to guys are exceptionally good at what they do and decent to frazzled customers. Thank you DJ and Enrique for your help and getting my broken truck to the garage a day early. Tim H.

Horrible communication. Unreliable, inaccurate price quotes. Wayyyy over priced. $125 just to move any tow truck off the lot, and that’s the price before you tell them where you’re going! They must be under new management, because they really dropped the ball with my service.

My daughter has been waiting for her car for over an hour. Waiting outside in the dark. She called them twice. And instead of them giving her an estimate as to when the car will be dropped off they laughed at her and said” it takes how ever long it takes to get there.” And hung up on her. What is the matter with you people?! I personally hate working in customer service so I get it. But when you see your daughter struggling in an other state and me as her mother living 14 hours away it crushes my heart knowing I can’t be there to comfort her as she cries out of frustration. The lack of empathy is disturbing.

THANK YOU! THANK YOU ! THANK YOU! Just had such awesome experience with this company. Dispatch was really professional and on it, the tow driver was really amazing. Not only good at his job but a great human being as well. Don't hesitate to call these guys.

I was stranded with quotes for a 2 hour pickup from every company Friday night, but Always Open Towing came thru for me within 30 minutes of calling. Special shout-out to Enrique for giving my fiance and I a ride back. Although there were difficulties dropping the car, he did the right thing and called for backup, and we were able to get it onto my driveway successfully. After informing the business of the tow damage they politely supplied me with their policy to handle it. Very professional company. Thanks so much!

Fast and friendly service. I was stuck, called and was told 15 minutes and he was there in 15 minutes! Patient and answered all my questions. Would definitely use them again! A plus, the driver was clean and supper easy on the eyes?

My experience with Always Open Towing was amazing from the first time I called them through the entire process of what I needed help with. Jordan was amazing and provided some of the best customer service I've seen in a very long time. Thank you Jordan and rest of staff. Look forward to choosing you guys again if ever needed!

I just would like to say this was the worst customer service I’ve ever received from a tow company! I was getting my car towed from one location to another I simply wanted to make sure they had the right address and the right person to contact to show them where to park the car when they arrived with it the manager just wanted money he asked me for payment three times when I asked him to first let me give him them the right address and the right phone number before I paid because the one they had was wrong and being that I would not be following the car where it would be getting towed. I absolutely do not recommend using this company they seem like they’re just focused on getting your money! As a business owner I can 100% say their customer service lacks seriously!

Tried to help my Girlfriend get her car fixed but the professionalism doesn’t work for me.

my Daughter’s car was towed by this company. She went to pick up her car from them. SHE THEN NOTICED a huge hole and broken pieces in her front bumper. She calls them and told them exactly what was going on with the car and the gentlemen said “Come back tomorrow” they do not care about your car. STAY AWAY from this place. Very unprofessional and one of the guys slammed her door onto another truck that was by and said “I’m sorry” luckily that was not damaged but these people are just horrible.

Car was towed here due to an accident. They had fun with going through my car and taking several things. Per the reviews I see I am not the only one and a friend of mine that had stuff missing when his car was towed here months ago. Do not recommend them at all.

I broke down and called them and they were very busy the owner himself came and help me I really appreciated what they did for me it was so hot outside and they got there on time for me thanks again

today i had such a tough day and as i went to leave my apartment everything got worse, my car was towed.. Again. I made my way to always open towing already upset but luckily to my surprise i was greeted with warm faces specifically Kathy. Kathy was generous enough to stay past her scheduled time and make sure that i was able to pick up my vehicle. She understood my distress and i really am thankful to have had such a great experience after such an awful day. s/o to kathy!

I was in a terrible car wreck and they held my car and the car was totaled and they kept my vehicle. The dispatcher Kathy was AWESOME! They kept me updated and when I was able to they was courteous and let me retrieve my belongings from the vehicle with no issues. It was pleasant experience! Thanks again Kathy!! Keep up the good work!!

My car was stolen a day ago. They were very polite and friendly when I came to pick it up pretty close to their closing time. Daniel was super sweet. Everyone pitched in to give me helpful tips for future references.

Thanks to Always Open Towing for the help on getting my show car to get repairs done when every other company denied touching the vehicle. I definitely recommend them as they are very professional and definitely fast towing. Thanks again to you guys keep up the great work!!!

Fantastic service! The company and drivers are great as a whole, and Cathy really knocks it out of the park with amazing customer service! Believe it or not, she actually made towing a pleasant experience. Best towing company around, wouldn't use anyone else!