What clients say about Riverside Disposal in Augusta (ME)
I’m surprised to see the negative reviews, I’ve had residential service for about three years and they’ve been great. I’ve called them a couple times and I always have someone pick up and when I set up my account initially it took less than ten minutes. I highly recommend this company for residential pickup, I can’t speak on commercial.
Paid for February but they never picked up my trash. Got one message saying my road wasn't plowed, we had maybe 2 inches of snow. The next week they did show up but never got out of the truck...trash still here!
I pay $72 a month for bi-weekly service. They haven’t missed a pickup once, I filled out the online form and didn’t hear back like a couple other reviews say. I ended up calling, got everything booked in less than 10 minutes and we save hours a month from running to the dump. Previous companies I’ve used always had excuses, reschedules, etc. these guys have shown up every time. Not sure why they get such bad rep.
They exist because there are few alternatives in the area. The equipment, effort, and responsiveness is all cruddy and shoddy. I hope this review impacts any future client to have an extensive search for a provider before going with them. There aren’t many options but for the level of service Riverside provides you are settling for not taking it to the dump yourself and that’s it.
I guess this company has enough customers and doesn’t need anymore. I tried to get a quote of setting up a new residential service with them. I initially used their quote option on their website, it has been 3 weeks and no reply. I tried calling, I can’t talk to a person. I hate to see how you are treated as a paying customer.
Best priced roll off service in the area. Showed up on schedule. The driver, who I reckon was made of about 98% Realtree, was a surgeon and placed it exactly where I wanted it.
Very disappointed in this company. Numerous times, they drove by and didn’t pick up the trash. Several times only picked up some, left the rest. Had a bag I put weeds in, they took the bag, dumped the weeds (tied up with a string), back on the ground. Gave up calling them, would always get an adamant rude woman stating that I hadn’t put the trash out at all. I always put it out the night before. Then I’d have to bring it back in till the next week or take to the transfer station. Finally switched to another company 4 months ago. They still charged me. Then called needing new card number, I called left message to cancel all service. They called back and insisted on charging me for another month. Then said she’d talk to her manager, 5 min later, charge shows up on my account, They charge me again, and we’re going to small claims court. This is ridiculous. Absolutely horrible customer service.
Poor customer service. No explanation of estimated time of arrival of dumpsters. Constantly charging cards for dumpsters but not delivering them. When calling the company to go over company is being completely rude to me. Meanwhile I have spent over $5000 in the last two weeks on dumpsters with them, but for some odd reason, they don’t really want to sit and take the time to explain all of their charges. Then once we have all of the charges figured out the following day dumpsters never arrive, and then they tell me that I’m not requesting them, even though my card is continuously being charged for them. When calling this morning to find out why our dumpster wasn’t delivered for Friday, I was completely taken off guard by the person who answered the phone, and completely disrespected me yelled at me and told me that I was wrong, and that nothing was set up. Meanwhile, I have the invoice charges on my credit card for the dumpsters deposit to be delivered on Friday . Not too sure why hanging up on customers is OK very very disappointed in this company and would recommend no one uses them horrible customer service, and to have the audacity to hang up on a customer when they’re just trying to figure out what’s going on with all of the charges and everything on their projects while their guys that they’re paying for to be on site cannot work without the dumpsters there now for two days I’ve had guys sitting on site waiting for dumpsters to arrive that have not arrived and I am the one getting hung up on horrible horrible company buyer beware.
Place is messed up. I lost my bank card and forgot to call to let them know my new card. Rather than call me they just didn’t pick up my trash. Called them gave em the new number. The following month they didn’t pick my trash up again. No call just leave my trash. So switched companies and they can pound sand.
Hit or miss with the employees that answer the phone. Sometimes they’re pleasant, sometimes they’re miserable and rude. Other than that, my only issue is that they toss my trash cans on the ground with zero attempt to at least set them upright. Normally, this wouldn’t be a problem, however I’ve had to replace my trash cans because of the damage that they cause when tossing them on the ground
We needed a dumpster rental after selling our home. This company was the closest to us. The woman who answers the phones was extremely rude and acted annoyed that we needed to know the approximate dimensions of the dumpster. Riverside brought the wrong one, put it into the wrong place and then overcharged us after leaving debris all over our driveway With all the pressure of selling a home This practically gave me an aneurism. Run don’t walk away from Riverside Disposal. You’ll be better off using Gregory’s in Fairfield.
Erratic billing, double billed, fake late fees, and they charged me for time when they were supposed to have already removed my dumpster. I'd leave a zero star review if it's let me.
They are never on time, they haven’t emptied my dumpster since the week of Halloween, and they take their monthly payment directly from my account. And always have a lame excuse for why they didn’t take my trash. I have a large household so my dumpster is full every time they come, and when they don’t come, it spills out all over the ground and I have to clean it up and put what doesn’t fit in the dumpster in my garage. So by the time they finally show up, after they leave I have to go out and take all the trash from my garage and fill it up again and wait another two weeks before they show up again, if they show up.. I’m tired of paying for a service that I’m not getting..
A riverside truck hit my mirror on the roadway and destroyed it. I understand mistakes happen, so I called riverside and they handled it extremely professionally and had a new mirror on my truck within 48 hours. I was anticipating a long process but I was given the opposite. Actions like this go a long way when we are talking about standing behind your business. Thank you for being real riverside!
Very disappointed. Started with them 5 years ago never had an issue. Past year they got very picky with trash in dumpster. They charged to remove their own dumpster once we no longer wanted their service. We were told they would come 7am or later started arriving before 7am which caused issues with us leaving for work.
Scheduled a dumpster to be delivered they never put it on their schedule so I took the weekend off for nothing. Furthermore they made excuses instead of trying to help. These people aren't good at their job
Ordered a dumpster for 7/18- called to check on it and woman on phone was extremely rude to me. Glad to know that once I move I won’t have to deal with them any longer.
I've been a customer for about 6 months and they come every month. Recently they emptied my dumpster but with the melting and freezing only half of my dumpster emptied. I called and they were awesome. Said they were in the area the next Wednesday, use my dumpster as usual and they will pick it up free of charge, and also complete the end of month scheduled pick up.
That's the best customer service I could ask for.
One of your trucks decided to try and merge into me while driving, almost wrecked my car. If this is how your company acts publicly, I'd hate to see what's going on behind closed doors.
Always claim they can never pick up trash because ground is too soft yet half the vehicle would be on the tar when picking up so poor excuse to leave our trash overflowing 2 weeks in a row. Also to mention I watched one guy rip a bag and instead of picking up trash kicked the trash into our woods. They always leave trash littering our beautiful lawn. Do not recommend unless you want over flowing trash covering your yard. Disgusting service.
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