O'Reilly Auto Parts in
Augusta (ME)

I have a hole video of this on my YouTube channel @JMBlueNose with all that happened. As i ordered part said would call at 10 am when came in no call then I called at 11:30 am said oh it will be in at 12 to 12:30 pm instead we will call you then. Still no call by 2:20 pm called again to be told that it has been there after waiting all day then we get there to get it to double check that its the right part told it was paid got to vehicle in parking lot to google it found was not even the right part!! Went in to get the correct part for the employee to keep scrolling past it then put the Mopar number i had to find in the computer to tell me that they are not even able to order it!! Compleat waist of a day as well as the $10 of gas to go there even!! Worst experience out of any O'Reilly store or any part store ever. Then I tried to call for price and they are not even able to find the account after. Its just very poor of any knowledge of the system or anything of any automotive parts for this location and another. Because they are polite don't make it better for the incredible lack of knowledge they should have for their job

blew my water pump on the highway, got a tow to oriellys and they had all the parts and tools needed to change it there lot, so helpful.

At 6:45 PM on a Sunday, my Check Oil light came on. No garages were open, but O'Reilly's was. I told Jordon my situation and confessed I didn't know my way around under the hood. He found me the right grade of oil, showed me where it went, and gave a couple tips on how to add it. Not once did he make me feel inferior for my lack of knowledge. He could not have been kinder, and my car & I couldn't be more grateful.

They're also so helpful here - i know nothing about cars or what I might need, but they're friendly and patient with me, and great at installing windshield wipers!!

I have been dealing with O'Reilly Auto Parts on Western Avenue for most of my automobile parts for the last couple of years. I have always found the staff to be very professional as well as courteous whenever I need parts for my car. If I have diagnostic questions about problems that I have encountered, I find that they are very knowledgeable which has saved me money and time. I am a U.S. veteran who has served our country, and have been thanked for my service on numerous occasions along with a 10% discount which I appreciate. Would I suggest doing business with O'Reilly Auto Parts on Western Avenue here in Augusta? He'll yes! And I have. They are the place to go if Auto parts is what you need with a professional Staff. Thank you! O'Reilly Auto Parts, You have my back and that is what we need more of, here in Augusta Maine.

Great service fast and very knowledgeable was able to get my battery installed in less then 20 minutes

Very helpful, showed me the computer screen to verify what I was ordering, and even though the part wasn't in stock at 4pm, they will have it early next morning. That's pretty great when ya wanna finish a project right off. Also their price was much better than a local competitor.

Chris and the crew were very forthcoming about the issues with my car & did an excellent job with my father-in-law’s oil change.

I go here a lot as I like to fix/take care of my own vehicle transport units. They even have specialty tools for rent, although it's only 48 hours. If I need it longer, I will call them to let them know. They always say, "No problem as long as you have the receipt." Also, people like to say, "They gave me the wrong part, well honestly that's not 100% their faults. A really simple way to ovoid this is to look up the part number or call the Steelership to verify you're getting the right part the first time for your application.

This Augusta, Maine store is a decent parts store. Some Knowledgeable staff, best hours in the business. They only can’t beat EBAY MOTORS for price.!! But then again,NOBODY can!! Example,they list a front hub wheel-bearing assembly for 74.$ each. I thought to myself not bad, until I saw and purchased a pair of them. Same one year warranty , Same Brand new in the box. For the incredible price of only 52.$ that’s right only $FIFTY TWO DOLLARS$. 52!! THAT IS IT! And get this,,,…FREE SHIPPING. I had it in my hands in 48 hours. So really, a no brainer.!

Very friendly, fast, and helpful!! Thank you to Josh at the western ave location for changing my brake light with only 30 minutes until closing time. You went above and beyond!

I have been super particular about local auto shops due to some bad experiences previously. But I will say, that most of the employees here, have been very knowledgeable, eager to help, never tried to upsell, and overall had great customer service. Sadly, on the other hand, the manager, Todd, is one of the most disrespectful to his employees, yells at his employees with faul language, showed no care for customers entering or leaving, and just sits in the back and is hardly even in the store. I was told that this location has the highest turn over rate due to the lack of management skills, and the severe disrespect to his employees. I will have to order online any future purchases as I refuse to support a place that accepts management to treat their employees like this. Good luck finding people who stay employed here longer than a month. Because when one person sells you an item trust me they won't be there next time you need something else.

Always Good customer service, if they don’t have something in store they usually can order it within a few days. The parts are always as expected. No issues.

Got a new headlight, Tony and Brandon installed it for me for me and I didn’t even have to ask! Super friendly people great environment. Best place around!!

Wow..... went here to get an oil change and inspection sticker. They advised of some different issues I needed to have fixed before they would pass inspection, one of which was a new cabin air filter. They showed me a cabin air filter that looked horrendous and they said "a mouse got into it and chewed a hole straight through". I was shocked because it hadn't been that long since I had last changed it myself. I declined their offer to change it because I typically do it myself anyways. Just went to change my filter and lo and behold, MY FILTER WAS PERFECTLY FINE! THEY SHOWED ME SOMEONE ELSES AWFUL AIR FILTER AND LIED TO ME JUST TO TRY AND MAKE AN EXTRA BUCK! I will not be going back and don't recommend anyone else trust their word either. Awful!

I spent 180$ on some tire chains here. They broke after the 3rd use, i had them repairred and the broke again the next use. I asked about any return policy and they said no chance. Just terrible. Never wast your time or money here, buy good products that a store stands behind.

This is a busy auto parts and service store on busy rt 202 in augusta. It's been here for as long as I remember and has built a reputation as a reliable parts store and for fast, cheap maintenance services, especially for tires. This is a busy, no frills place but gets the job done and fills the need if you are on a budget. This place is always busy so schedule service in advance if you can. They are good about working jobs in when they can and usually finish by the estimated time. Great choice if you are visiting town and need emergency repair.

I was there when the manager came out with an attitude. I watched as the manager named Todd tried to get my fiance to try and fight him. And then as my fiance was walking towards the back of our truck to put his tools away he leaned right into him causing him to graze his shoulder. He is the most arrogant and unprofessional manager I have ever met in my life.

I have live in many states and have shopped at MANY O’Reilly Stores. This has been one of the best experiences I’ve had when picking up parts. Cynthia was EXTREMELY helpful!!

If they’re was half a star option, that is what you would receive.. Customer service is terrible, walked in to get a code read etc. , (saw managers in the back just talking). Girl working register had no idea what was being asked or what I needed done, explained it three times and she still looked confused. Until a gentleman came up to help me, read the code, he wrote it down. (He provided great service) Assistant Cynthia was giving corrective action on what he said in just the nastiest tone and getting physical with her hands, when he was just trying to help. An I said it was not his fault that no-one else was around doing their jobs, so you don’t need to disrespect a fellow work who is trying to help and go above and beyond. I asked for a corporate number and she was directing to the front door for it, instead of telling me. The front door only displayed the store number for curbside pick up… If this is how you treat your customers I will not be buying anything further from this establishment. And as for the Assistant Manager Cynthia should be retrained on how to approach customers as well as employees, in a correct manner and not talk down to the companies workers, while back seat driving. Ive managed and trained people in varies jobs and not ever would I have disrespected a fellow worker and customer the way she did… Things need correcting..

Came today just for a oil change, came out with that plus, helped me get 4 new tires that I needed badly. John and his crew at vip were very nice and I'll continue to come here.

Claude and Sage were super helpful when I went in yesterday to test my battery/purchase a new one. They were very transparent and informative, i'll definitely come back here again.

There were plenty of appointments to select from to fit my schedule, and the guys at the front counter were quick to assist me when I arrived. I took advantage of their holiday coupon book to get 3 oil changes for less than the price of 1. Best service I’ve found so far in Augusta.

The employees are so great there they were able to get me in even though they were busy. I had a long trip I needed to go on and they did their best to get my car ready for the adventure.

Best car parts store in town. Their informative and professional and they'll go out of their way to find the best prices. Even if it's at another store. So if you like good service and good people... you should definitely go to O'Reilly Auto Parts.

tl;dr - terrible cust. service. Took 2hr15min to replace one wheel. With no effort on their part to make it right. Had a 4:45 appt simply to have a new wheel installed. Waiting an hour and a half in their waiting room (basically chairs, an unstocked keurig and a TV that didn't work) and then I asked them if it was almost done yet, or what. "Hmm, lemme go check on that for you" she went out back and came right back out saying thay my car wasn't even being worked on yet! Even after that it was still another 45 minutes before if was finished. So I was there for well over two hours for a simple wheel replacement, and they didn't offer any kind of discount or even apology for wasting my time. Why even make appointments If you can't keep them. I understand stuff happens sometimes but in that case, call your x customers and tell them you are running 90 minutes behind so they can have the choice to wait or just make a different appointment. I'll never go back and I recommend nobody else does either.

We were waiting for our car to be repaired and the manager was very helpful and we bought a wheel cushion and was hard to put on. The manager said he would be it on for us and was very nice and had great customer service.